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Business Profile

General Contractor

Sam and Sons LLC

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****, the owner of the company, met me at my house to find the source of water leak. I told him we needed a report for our insurance company since they sent their own contractor 6 months prior, who gave his own diagnosis and we immediately fixed everything that contractor indicated, but the problem occurred again and in the same place and manner. I showed ***** what the previous contractor said the cause was and ***** confirmed that he was sure that wasn't the case. A few days later, we got an invoice for $475 to pay for the report. We told the office that we need a detailed report for the insurance of everything that ***** did to come to his conclusions that the previous contractor was wrong in his diagnosis of the water leak source, and his diagnosis as well as the estimate for the repairs. The office confirmed that once we pay this large fee, we would get the necessary report. Several weeks later, we received about four sentences only, completely devoid of any necessary details or findings, a short useless report we could not use at all. We immediately contacted the office to tell them of this and ask for a detailed, specific updated report we paid for. Dozen of our emails were unanswered. Finally I called the office on August 14th, talked to ***** who said she will talk to *****, who then promised to work on that report with ***** on August 18th. We received no report on August 18th. When I called on Monday, August 21, ***** said that now ***** wanted to talk my my husband (not me) before he writes that report, contradictory to what ***** said on Wednesday, August 16th. I said that we have been waiting since June 28th, that the room is unusable and that the insurance claim cannot be processed without his detailed and specific report, and asked for a refund so we can hire a different contractor to give us that report. It's now August 21, we neither received the report nor the $475 back, with almost two months of back and forth, with Sam and Sons dodging.

    Business Response

    Date: 08/25/2023

    Good morning, 

    Thank you very much for contacting us and giving us the opportunity to work with you on this matter. We already provided a detailed report after discussing the details with ****************. ***************** issued the stop payment which means there was no charge for the detailed report. 

    Business Response

    Date: 08/25/2023

    THIS IS THE UPDATED REPLY please disregard the previous one, thank you!
    ==============================================================
    Hi,
    We understand that the customer is asking for a refund.
    However, the refund cannot be issued because the good news is we've never charged the customer in the first place :)
    1) On 06/28/2023 the customer's payment was returned unpaid due to a problem originating on the customer's account (Please see attachment)
    2) We've already provided the report twice to the customer - NOTE: FREE OF CHARGE - ; the second time happened on August 21st while discussing all the details with the customer's husband.

    If there is anything else you need help with, please feel free to contact us.
    Have a great day!
    Best!

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