About

Local BBB:

BBB, Mountain West & Pacific Southwest

BBB File Opened:

6/12/2003

Business Started:

1/1/2000

Business Started Locally:

1/1/2000

Business Incorporated:

11/13/2003

Type of Entity:

Corporation

Alternate Names:

Vitality Medical

Business Management:

Mr. Brad Packer, Owner

Ms. Amanda Gollaher, Senior Director of Operations

Mrs. Afton Hannon, Customer Service Manager

Additional Information

Payment methods

Visa, Discover Card, American Express, Master Card, check or money order.

Refund and Exchange Policy

If your return is the result of a shipping error on our end, Vitality Medical will refund the entire purchase amount and return shipping costs. However, Vitality Medical is not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box. To see a full disclosure of our delivery policy, please click here to read over our shipping protocols.

Your satisfaction is our top priority. Please read our full return policy:

All returns must have a return authorization number.
Returnable products may be returned up to 30 days after delivery.
Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.
All parts and accessories must be included and in original packaging.
Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.
Return orders are subject to a restocking fee. See fee structure below.
If your return is the result of a defective product or shipping error, Vitality Medical will refund the entire purchase amount and return shipping costs.
Some products are non-returnable. See below for details.
Items that leave the U.S.A. are non-returnable.
Warranties may be voided on items that leave the U.S.A.
Wire transfer fees are non-refundable.
We cannot guarantee delivery for international orders. We will submit claims to the shipping source on all orders that are not received. We will not reprocess orders until a resolution and refund is received from the shipping source.

Which products are non-returnable?
We would love to process every return that comes our way because we understand that a return can result from a simple mistake, change in diagnosis and more; however, due to health and safety concerns, we cannot take back everything.
Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable. Other non-returnable products are defined below:

Opened personal care items.
Oxygen concentrators (Find out if you're eligible for our buy-back program).
All men's health items, including erection pumps, tension bands, and incontinence clamps.
Raised toilet seats and commodes.
Shower chairs.
Transfer benches.
Toilet frames.
Mattresses.
All special order (*sp) items.
All custom items (EZ Ramps, Cut-to-order, Span-America Mattresses, et cetera).
All clearance items.
Anything opened, used, or tried-on.
Custom wheelchairs.
Opened cases.
Bulk orders.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg rests are not included with wheelchairs unless specified.

Business Categories

Medical Equipment