Jewelry Stores
Paparazzi AccessoriesInformation and Alerts
Service Area
- USA
Alert Details
This business has 2 alerts.
Government Actions
State of Washington v. Paparazzi, LLC, d/b/a Paparazzi Accessories, LLC; Misty Kirby; Trent Kirby; Chantel Reeve; and Ryan Reeve
On March 3, 2025, Paparazzi signed a binding resolution with the State of Washington to avoid a lawsuit over violations of the state Consumer Protection Act and Antipyramid Promotional Scheme Act. The resolution requires the business to pay $1.9 million and reform its business practices, specifically related to the transparency of its sales program and the disclosing the income their sales consultants will receive.
The Washington Attorney General’s Office conducted an investigation that revealed that Paparazzi wrongly advertised their products as being free from heavy metals, such as lead and nickel. The business has agreed to process refunds nationwide for any consumers that bought Paparazzi jewelry that contains lead and/or nickel. The resolution further states that Washingtonians who sold Paparazzi’s products can return to the company any unsold merchandise that they purchased after January 2017 for a full refund.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning Advertising, Delivery, Refund/Exchange, Service, and Customer Service Issues. Specifically, consumers report false advertising of lead and nickel-free jewelry, difficulty getting refunds, poor support for independent consultants, and poor communication. On March 6, 2025, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of March 27, 2025, BBB has had no response.
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