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          After.com has 1 locations, listed below.

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            Business ProfileforAfter.com

            Cremation
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/24/2022

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Funeral Services, Funeral Planning, Cremation,

            Business Details

            BBB File Opened:
            8/16/2022
            Years in Business:
            2
            Business Started:
            4/15/2021
            Accredited Since:
            8/24/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • After Services, Inc
            Business Management
            • Mr. Jackson Buntrock
            Contact Information

            Principal

            • Mr. Jackson Buntrock

            Customer Contact

            • Mr. Jackson Buntrock
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/21/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My father passed on September 9th 2023. It took me a while to get money together in order to take care of his remains. I went with After.com because I couldn't afford anything else. After i made payment on September 22nd they took possession of my fathers remains and then said there were some issues getting the death certificate signed. Finally I was told he would be cremated, and then nothing for several days. This past week I found out that he was supposedly cremated on October 10th, but they lost his paperwork so they didn't know where to send him. I was told on October 18th that I should have him at my house on the 21st. It is now the 21st and I still do not have my fathers remains.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Karen H

            02/25/2024

            People need closure! We need a memorial and funeral! Mt friends body/remains have been in their possession since February 5th! It is February 25th! Ive not been given timely access to the services I paid for. I even tracked down their place of business/address. Its an abandoned office. Eventually found the crematorium. Walked in to a young person wearing a black spike dog collar LOUDLY belching walking out of a room on the right of the corridor. The employees scrambled to find the information regarding the deceased. I was told the furnaces werent working, and their texting was down. (It must still be down) calls are not returned. Meanwhile, I dont have the death certificate to move on financial matters. Meanwhile theres an investigation into the death. Im sorry I chose this company. Their signage in their office (in an industrial zone next to a PET crematorium) is more concerned with gender neutral attire than my dear, departed loved one. I can only imagine from the outrageous behavior the disrespect that my departed friend received while waiting for interment. Im being as patient as I can, but this is unacceptable. The state should look into the goings on here and this business. Im thinking of having the ashes analyzed even. *** personally said most of this to my care specialist. So it should come as no surprise Im utilizing BBB to warn others. This is the FIRST time dealing with a death and after care. Its been traumatic. *** also received no reimbursement for being forced to buy an urn that was INCLUDED in the ************** I purchased. There is NO specialist care. Its a total money grab as far as I can tell. And I weep for how my departed friends lifeless body was possibly handled.

            After.com Response

            02/26/2024

            Dear *****,I hope this message finds you well. First and foremost, I want to express our sincerest apologies for the distress and inconvenience you've experienced during this incredibly difficult time. Please know that your situation has been taken to heart by everyone here at After.com. It's of utmost importance to us that you receive your loved one's remains with dignity and respect. Rest assured, we have stringent policies and procedures in place to ensure the safe and respectful handling of your loved one's remains, and we will provide proof upon delivery to give you peace of mind.I also understand that there have been concerns regarding our partner crematorium. Please allow me to extend our apologies for any discomfort or dissatisfaction caused by their operations. While After.com carefully selects its partners with the highest standards in mind, we regret that we have no direct control over their staff or the appearance of their facilities. Its important to note that crematories, which operate separately from funeral homes, are typically not designed for direct interaction with clients. We recognize, however, that this does not alleviate the concern you've felt, and for that, we are truly sorry.Regarding the issue with the urn and the $250 credit not being applied to your $150 order, I cannot express enough how regretful we are for this oversight. We are unsure why this error occurred, but please know that we have taken immediate action by issuing a full refund of $150 to your original method of payment as of today, February 26, ****. A confirmation email has been sent to your inbox. We hope this resolves the matter to your satisfaction, and we deeply apologize for any confusion or inconvenience this may have caused.As for the death certificates, we understand the urgency and significance they hold. Unfortunately, these documents are issued directly by the *************** and delivered through VitalCheck, limiting our ability to expedite the process. We empathize with the frustration that this delay causes, especially during such a sensitive time.In closing, I want to reiterate our sincere apologies for the entirety of your experience and any additional stress it may have contributed to during this period of mourning. Please know that your feedback is invaluable to us, and we are committed to making things right. If there is anything more we can do to assist you or any further concerns you wish to address, and please do not hesitate to reach out directly. Your trust and satisfaction are paramount to us, and we are here to support you every step of the way.

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