Business Profile

Health Club

VASA Fitness

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

505 total complaints in the last 3 years.
180 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/18/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my Personal training and membership with VASA Fitness for the last week after ******** *****, a former employee of VASA in Lincoln, lied to me and coerced me into signing up. He only showed me the liability waiver section of the contract I signed. I asked what was required to end the personal training explicitly and he said all I had to do was call and pay one months worth of training and he said I would pay 40 dollars bi-weekly for training. None of that was actually the case. After a month I realized that I was being charged 80 dollars bi-weekly so I had to put my membership on pause for three months till I could decide what to do. When I went in person I was informed by an employee that ******** ***** was fired for Fraudulent and unethical business practices and I was not the only person this has happened to. There is an open investigation within the company but Support refuses to let me escalate my claim. All I want is to talk to someone to get this canceled without fees after I was lied to and not shown the full contract.
Business Response
Date: 07/30/2025
Thank you for bringing this to our attention, and please accept our sincerest apologies for the experience you've had with VASA Fitness. What you described is not how we want any of our members to be treated, and we take concerns like yours very seriously.
We are deeply sorry to hear that you were misled during your enrollment and that you were not given the opportunity to review your full contract before signing. We understand how frustrating and upsetting this situation must be, especially given the information you’ve since received about the former employee.

After reviewing your account, it looks like your membership has been successfully canceled. To help make things right, I am also issuing a refund of the $100 cancellation fee in light of the experience you’ve had.

We appreciate your patience as we work to address and prevent issues like this!

Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23621463, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cancelled this Membership back in February and they continue to charge me every month. Tried to cancel through the app a few more times, and all you get is a notification that they'll notify you that it'll be cancelled within 30 days. Shady company that only wants to steal your money. Called their call center to ask about it and they had the audacity to ask if I had a screenshot proof of submitting a cancellation. I should have to keep a company in-check and keep proof. Especially since they don't even send you an email that they've receive the cancellation request
Business Response
Date: 07/17/2025
Hello,
I would be happy to assist you with this. However, I am unable to find an active membership with the information you provided. Can you please provide me with your date of birth?
Customer Answer
Date: 07/17/2025

Complaint: 23614327

I am rejecting this response because: Here is the correct ID - ********** and Barcode - *******

Sincerely,

******* *****
Business Response
Date: 07/18/2025
Hello,
Thank you for providing that! Our membership agreement does state that we need a written request to cancel your membership. If the membership was successfully cancelled online, it would have sent you a cancellation confirmation email. If you have this email, please send this for review. Otherwise, we are unable to honor any previous requests to cancel. Your membership is cancelled and will not be charged moving forward, but we are unable to refund any previous payments without proof of a prior request.
Customer Answer
Date: 07/21/2025

Complaint: 23614327

I am rejecting this response because: Unacceptable. Because your company failed to process a previous cancellation request through YOUR app, it’s the customers fault?

Sincerely,

******* *****
Business Response
Date: 07/23/2025
Hello,
If the cancellation steps are not fully completed, the membership will not be
cancelled. As a resolve, I have refunded 3 payments of $13.42 back to your billing on file.
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seeking membership to Vasa Fitness Gymn, **** **** *** ********** on May 16th. I walked into the gymn and a person named **** took down my personal information. I gave her my Medicare number and my secondary insurance, Federal Employees Program (Blue Cross and Blue Shield number). I asked her to look into the possiblity of BC/BS paying for the cost of the monthly membership to the gymn. She told me she would, and I didn't hear from her again. On May 18th, approximately , I went back to the gymn after researching the BC/BS benefits. I talked to the General Manager, named ******, and I showed him the Membership Number I received from Fitness Your Way, the BC/BS program, I number on my phone. ****** told one of his team members to sign me up for an Insurance Membership. I gave him all my information again and my insurance number that Fitness Your Way gave me. From that point on, ****** explained to me that I would not have to be charged any money for this kind of membership. On May 19th, I logged into my online program for First National Bank and there was a charge of $40.76 labeled Fitness Your Way. I thought that was alright and I would not have to pay anymore in the following months. Since then, my online bank account indicates the following charges from VASA Fitness: 6/13 ($47.98); 6/15 ($20.38); 7/14 ($97.97); 7/15 (20.38); 7/16 ($25.00). On 7/16 I called VASA and I talked to the Assistant Manager named ******. ****** did not have any explanation about why I have all of these charges, taken out of my bank checking account. She told me that I could call Loyalty Membership Services and try and find out why I was charged for all of the above amounts. I did that, and I tried to tell the man that I was supposed to have an Insurance membership and should not be getting all these charges. He could not explain the charges and I didn't get any help of getting my money back. He didn't believe me when I told him about the Insurance Membership. I want $252.47.
Business Response
Date: 07/17/2025
Hello,
I apologize for any inconvenience! I am not seeing that we had a prior request to sign up for your insurance membership prior to yesterday. It looks like **** did refund the $25 return fee back to you, but because we do not have any prior request to sign up for an insurance membership we are unable to refund any previous charges. I apologize for the inconvenience!
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a membership with Vasa for a few years. Finally decided to cancel it in January since I didn't have a way to get there. I went to the app and cancelled my plan. For SOME REASON the cancellation process didn't go through - even though I am pretty sure I did see the confirmation page. They kept charging me, but unfortunately I was struggling financially and didn't have enough balance in my account - so the transaction never went through. I was unaware of it, until they finally sent me to the collection. Now they say I owe $349.58??? I really can't pay that much money, especially when I know for sure that I did in fact cancel the membership.

They even removed my account so I can't even log onto the website to see the history, so I have no proof anymore.

I wish to lift the debt AND remove the history from credit report.
Business Response
Date: 07/17/2025
Hello,
I apologize for any inconvenience this may cause! If the cancellation was successful, you should have received a cancellation confirmation email. Please check if you have that and send that to *********************** for review. Otherwise, we would be happy to have you pay us directly so it does not effect your credit. We would be happy to lower the balance to $105.24. Please contact us at ************ to make this payment.
Initial Complaint
Date:06/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being double charged for monthly fees and annual fee that I already paid for . They won’t let me cancel the subscription . I have tried . I do not even attend this gym and I have not attended this gym in over 4 months. Yet I am still trying to be charged every month .
Business Response
Date: 06/27/2025
Hello,
Our memberships are not based on usage. Your membership is currently past due for $307.95. As a resolve, I have waived the 3, $25 return fees bringing your total down to $232.95. That remaining balance is owed to cancel.
Customer Answer
Date: 06/27/2025

Complaint: 23516832

I am rejecting this response because: unfortunately that price is incorrect. And I shouldn’t be charged for something that I am NOT USING . you guys are literally charging people just because. My health journey has been difficult and VASA has been no help at all. You are forcing memberships on people to collect money. This is fraud. Now I have no choice but to move forward with legal action because this absolutely ridiculous and I’m pretty sure it violates my constitutional rights.

Sincerely,

******** *********
Business Response
Date: 06/27/2025
Hello,
I understand your frustration regarding this. As a final resolve, I have gone ahead and waived the past due balance on your account and cancelled your membership with no further billing.
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my membership over a month ago. I was charged again for this month and I will have to be charged a second time for July because it still shows I have a membership.
Business Response
Date: 06/27/2025
Hello,
Your membership has been cancelled with the June charge as your last payment owed. We do require a 30 day notice, so you were responsible for one more monthly payment to cancel.
Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have continually been charged by Vasa Fitness via ********* Accept for my husband's long ago cancelled membership. I contact ********* Accept and they have stopped all the charged, but I know for a fact his membership was cancelled not long after he joined. It was done online. Why does **** insist on charging people when the membership was cancelled? I'm probably out close to $500 because the charge was on $9 per month. ********* stated that they didn't see any activity since covid hit. **** is continually billing people who have cancelled memberships. This is not the first complaint about this business. Would really like to know if I can get ANY of my money back!!! The login email my husband had associated with the account is no longer active so we never got any type of notification of billing which would NORMALLY occur if you have a recurring payment setup. **** should never have gone into business!
Business Response
Date: 06/27/2025
Hello,
I apologize for any inconvenience! The membership agreement does state that we need a written request to cancel. It does not look like we have any prior requests to cancel on his account. If he successfully cancelled online, he would have received a confirmation email. Without proof of that prior request, we are unable to honor that.
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have cancelled my membership in person, was told to do it online, so I did that. Was told to do it by email so I did that. Was told to talk to the business rep so I did that. I have attempted to cancel many time and they still charge me monthly. I just want a refund and to get my membership cancelled.
Business Response
Date: 06/19/2025
Hello,
I apologize for the confusion! It looks like you were signed up on a Business membership. A member of my team spoke with your office manager to figure this out and cancel your membership.
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with VASA FITNESS, I do not have a contract with ALDOUS AND ASSOCIATES, they did not provide me with the original contract as I requested.
Business Response
Date: 06/18/2025
Hello,
As I stated to you back in April, your membership was created in 2019 and written off in 2020. We did attempt to contact you regarding the past due balance before the membership was written off. The debt is valid and you are responsible to reach out to Aldous to pay off the balance.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My automatic billing cycle for Vasa Fitness is on the 17th of the month, during May, the payment did not go through due to an error on my part. Me and my wife are both on a linked membership for a total of $39.96. On the 29th, when I saw the payment error I processed a payment for $89.96, I was told that that amount would cover both May and June by employees at the front and the difference was for the late fees. Then on 06/17 I was charged for the month of June. When I contacted Vasa I was told I was charged $25 on each of the linked accounts, instead of just one, as well as told that I was given incorrect information. They refused to help and only when I became upset did they offer to refund one of the $25 charges. They refused to help further and would not honor the information given to me by the employee at the desk who answered the phone the day I made the payment. Had I know this would happen I could have made other payment arrangements but now Im up a river without a paddle due to this companys unethical and predatory business practices. Besides the fact that since the accounts are linked there is no reason to charge me twice for a linked account, the only reason for that is to take money away from people then hide behind their terms and conditions. I was already refunded $25, I would like to receive either the other $25 at minimum or a one month credit for my membership per the information given to me when I originally was given the information. To be clear, I understand that this entire situation came from and error on my part, I appogize for that error and will ensure it doesnt happen again Furthermore, please give my apologies to ****, she did the best she could given the circumstances, and deserves to be commended, I know Im not the easiest to deal with and can be very rude, please express to her that I understand she has a job to do and did it very well. My complaint is with ****, not her.
Business Response
Date: 06/18/2025
Hello,
I apologize for the inconvenience. As a resolve, I have posted a one month credit to your account.
Customer Answer
Date: 06/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for the prompt response and again reach out to **** on my behalf and thank her for her work in this with me as well.

Sincerely,

****** *****

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VASA Fitness is NOT a BBB Accredited Business.