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Business Profile

Property Management

Rhino Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of this company's property at the end of June 2022 and have been in contact with them multiple times regarding fees they wish to charge and not returning our security deposit of $1800.
    Each time I have been in contact with them I was assured the company would follow up with me in regards to the concern, but I never hear back. The company sent an invoice that was not itemized or descriptive, and all of the items they wanted to charge for are items we reported to them when we moved in and requested to have fixed or repaired, which never happened.
    The company requested documentation of the requests to have items repaired/replaced/fixed which I did, including a copy of the form they had us fill out upon move in and more than 100 pictures of the items in question. After sending this and contacting them again, I was informed that they had no record of any of these requests when we first moved in. The representative I spoke to informed me that there was a change in the filing system and in the third party company they use, and that it was likely they had lost all of the information I had sent them upon move in. I forwarded them the emails initially sent with all the pictures and requests, it also showed the date and time that the email was sent to their representative at the time so they couldn't claim it wasn't sent within the required time frame after moving in.
    I believe that the company has decided to stop responding to me because they know they have no way to enforce the invoice that they sent for more than $4000 to fix issues caused by previous tenants, and they are avoiding returning the $1800 security deposit that is rightfully ours.

    Business Response

    Date: 10/24/2025

    Thank you for sharing your concerns. Rhino Property Management follows Utah state law and all lease agreements regarding move-out inspections, security deposits, and charges for damages or repairs.

    All move-out charges are based on documented property condition reports and lease terms. Security deposits are handled in accordance with Utah law, and any charges are applied only for damages exceeding normal wear and tear or for unpaid obligations.

     

    We understand that move-out and billing concerns can be frustrating, and we are sorry that your experience did not meet your expectations. Residents are always encouraged to provide documentation for review, and our team is available to discuss account questions directly.

Rhino Property Management, LLC is NOT a BBB Accredited Business.

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