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          Zarifa USA has 1 locations, listed below.

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            Business ProfileforZarifa USA

            Massage Chairs
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.08/5stars

            Average of 12 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/30/2019

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Zarifa USA provides therapeutic Class I & II medical grade massage products to our customers. Our products range from portable massagers to large massage chairs. Our products provide a healthy lifestyle and integrate the benefits of massage with modern life.

            Business Details

            BBB File Opened:
            4/4/2018
            Years in Business:
            7
            Business Started:
            10/12/2016
            Business Started Locally:
            10/12/2016
            Business Incorporated:
            10/12/2016
            Accredited Since:
            10/30/2019
            Type of Entity:
            Corporation
            Business Management
            • Mr. Yama Mustafawi, Owner
            • Mr. Shabir Aminzada, Director of Operations
            Contact Information

            Principal

            • Mr. Yama Mustafawi, Owner

            Customer Contact

            • Mr. Shabir Aminzada, Director of Operations
            Additional Contact Information

            Email Addresses

            Website Addresses

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I bought a product from the company that cost me 175 dollars. In the information available it is not visible that the product can only be used for 15 minutes at a time and my purpose was to use it while meditating for longer. So I called to return the product. And I was told that I did not see that the product is not returnable. The return policy of the product is not visible on the page unless you go to the specific place to see that it is not returnable. Now that I need to return a product that cost me $175 I can only have a credit to buy another product that I don't need. My point is that it should be clear that purchases are final and are not on the seller's website. Also the security of the product is hidden. That is unethical and it should say on the page that the purchases are final and can only be used for 15 minutes.
            Read More

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David W

            02/27/2024

            Bought a foot massager. Says fits feet to size 13. I am a ***** foot size depending on brand. This unit came and the right foot side is so tight that creates massive pain immediately. Not usable! I contacted CS within two days and I get all the reasons in the world why its all my fault. Didn't read the 14-day return for restocking fee, didn't read that 3 year Extended Warrantee is not refunded if the machine is returned for any reason. Horrible, horrible, horrible customer service and the sad thing is I used to love their products and have been waiting to purchase their mid-range $7000 chair, not any longer. Buyers beware, not just for legitimate product issues but truly horrible customer service.. Problem with this attempted return was because it was for FALSE ADVERTISING (not my problem, but they made it my problem) and the right foot I don't think would fit a size 11. They don't care! Please do yourself a favor and buy from other sources that have customer service. I am also filing an official complaint to FTC and my states Atty ******* and CFPB for ****** Act violations. As a fellow business owner I find this behavior unacceptable and actionable.

            Zarifa USA Response

            02/28/2024

            Hello *****,Please keep in mind that we have multiple, at least 2 links, on every product page to our return policy. Please also note that we even went outside of our return policy to help you out. Your item is not eligible for any sort of return, yet we went ahead and offered to refund you the full amount - a 20% restocking fee to cover only the repackaging of the product. There is no false advertising on the page for the product at all, as I wear a size 12.5 shoe and have absolutely no problem with my feet in the same foot massager. You also stated that one of your feet fit fine, and the other seems to be too snug. If the unit is operating too intensely, you can turn down the intensity, which reduces the level of compression and alleviates pain caused by larger feet. The internal length of the foot massager is precisely 12 inches, but as the width of feet can vary, we limit the size recommendation for the foot massager to a US Men's size 13 feet. A size 13 foot is 11 9/16" and provides ample space for the foot in the massager. a 12' space translates to a size 14.5, which we could legally advertise as fitting, but choose not to as we prefer that our customers be comfortable in the foot massager. Claiming that we are falsely advertising the product for up to a size 13 foot to receive a full refund on a product not eligible for a refund is disingenuous. Regarding the extended warranty purchased, we explained to you (as it was already written out within our return policy) that all extended warranties are entirely non-refundable. The reason for this, which was also explained to you, is that the monies paid for the extended warranty are not paid to our company, but to a third party that will then cover future repairs or replacements to your product for the term of the extended warranty. Not only are you demanding that we go completely outside our return policy, but you are falsely claiming that our website is misleading (even though we state everything clearly), the product doesn't fit your feet, even though it verifiably will fit a size 13 foot, and that we should also lose money as a company on the cost of shipping, cost of repackaging, and the monies paid for your extended warranty due to you wanting a refund. You also emailed us threatening the exact actions you are now taking before we provide you a determination on your refund request. That is not a way to interact with a company that is already going out of its way to accommodate you.

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