Business ProfileforPlatinum Solar

DO NOT USE THIS COMPANY! Things started well, but went south when the equipment didn't work. Panels and inverter were installed over two months ago (initial contracts were signed in December of 23), but we haven't been able to reliably use them. We had to call the city building ***** in order to get the ball rolling. It took over a month to get the power switched over after the inverter install, but the inverter was not setup properly. We were then told that it's faulty and needs replaced. There is usage data in the monitoring app for the inverter from a year ago that makes us suspect that it's used (might be why it doesn't work). The power in the house started to cycle between ***** times each morning for three days. It also cycled once every night. This has caused an issue with my freezer. It's been two weeks with no return contact from the company or the installer. We also paid for batteries, but they have not been installed and as far as we know they haven't even been ordered (they tell us they're back ordered, but provide no details). Payments start tomorrow, but I don't have a working system much less everything I ordered. A complaint with the finance company was filed and we called county AGs office. ** has advised filing a police report. Going to the state consumer protection division next.