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Business Profile

Searchers of Records

USRealtyRecords.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for USRealtyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order one property report from PROPERTYREPORTUSA.COM for $9.95 one time charge..I requested via email and voice message to STOP billing my credit card every month for the past(4) ) $9.95!!This company totally ignored my request!!Login. PROPERTYRECS.COM

      Business Response

      Date: 08/07/2024

      Hi,

      As much as we would like to help, unfortunately, we are a different company. Please contact the correct company directly.

    • Initial Complaint

      Date:08/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scammed Didnt know this was a recurring charge Hard to cancel

      Business Response

      Date: 08/05/2024

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

    • Initial Complaint

      Date:07/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My credit card account shows a transaction date of July 26, 2024 for $20.00 to PropertyRecs.com. I I did purchase anything for $20.00 from this company. This is a fraudulent charge. They have my credit card number from a $1.00 service that I purchased a month ago. I did not agree for them to charge me for anything else.

      Business Response

      Date: 07/29/2024

      Hi,

      I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

      Alternatively, we can search using the last 4 digits and the last name on the card being charged.

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 07/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:07/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12 July 2024 Advertised a one time fee of $1.00. Now there appears to be a reoccurring change. I want that canceled and my $30.00 refunded.

      Business Response

      Date: 07/22/2024

      Hi,

      I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

      Alternatively, we can search using the last 4 digits and the last name on the card being charged.

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

    • Initial Complaint

      Date:06/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to find out why the answers they kept giving me had no basis for the reason I was trying to find out about a neighbor who is squatting illegally and is stealing our water. The address they kept refering to was an address that we have NOT owned since 1994. That's thirty years ago...and has nothing to do with our current address.Our Bank fraud people just called and want me to call them back and they say they've placed a HOLD on our account. In any case I want to make sure US REALTY does NOT charge me again...Their agents are foreign,,,I feel they are not legal.. So the money below is NOT much...but I gave them my bank card id...and I'm worried...

      Business Response

      Date: 06/24/2024

      Hi,

      Your payment has been refunded as per your earlier request. You will not receive any further charges.

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

    • Initial Complaint

      Date:06/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for one report and now I am being charged monthly. I did not authorize this and need to cancel the subscription from us report realty

      Business Response

      Date: 06/17/2024

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 report only, but was also charged *****. I emailed the company asking them to remove the charge. They did not. I just checked my checking account and another ***** has been posted. I live on a fixed income and cannot afford this.

      Business Response

      Date: 05/08/2024

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 05/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      reoccuring attempts to charge me for a service that I DID NOT REQUIEST. I only requested and paid for a property report. A one time transation..

      Business Response

      Date: 05/07/2024

      Hi ,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 05/07/2024

       
      Complaint: 21674030

      I am rejecting this response because:  I have been charged with a subscription that I did not want or request. I want my funds returned and the canclation.  The charge posted 5/6/2024 to my account.

      Sincerely,

      ***********************

      Business Response

      Date: 05/08/2024

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 05/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about September 14, 2023 someone used my credit card on the website US Reports Realty. I never contacted, subscribed, or requested information from this company. The day that this event occurred on I was at my dad’s funeral so the last I would be looking at is real estate especially since I was not looking to purchase or sell at home. This company has charged my credit card 19.95 for the past 7 months. Because of the low amount I did not catch the issue until this month. Because I never created an account with this company I can not log in send and email, cancel or delete. I have reach out to my bank to file fraud charges and dispute the charges I want my money back from this company for a service I never requested

      Business Response

      Date: 04/03/2024

      Hi ******,

      I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

      Alternatively, we can search using the last 4 digits and the last name on the card being charged.

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

      Customer Answer

      Date: 04/07/2024



      Complaint: ********



      I am rejecting this response because:

      I never created an account so there is no account number and I never received any correspondence from the company to my email address of *****************

      the last name on the credit card is Walls  and there is a merchant purchase terminal # ******

      Sincerely,



      ****** *****

      Business Response

      Date: 04/08/2024

      Hi,

      I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

      You will receive a confirmation email within 24 hours.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty Customer Care Support 
      Phone: ###-###-#### 
      Hours of operation: Mon – Sat 8AM – 8PM

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company set up a recurring payment with my credit card without my knowing....they are an illegitimate business who needs to be stopped.

      Business Response

      Date: 04/02/2024

      Hi,

      I have canceled the recurring subscription so you will not receive any charges going forward. I have also issued a refund for the most recent payment of $19.95, please allow 3-5 business days for the credit to appear back on your card.

      The previous charges are not eligible for a refund as they fall outside of our 15 day refund window.

      When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

      When you select Accept (there are some terms and conditions you had to read through before agreeing that explained this) you agree to be billed for an unlimited plan we offer at $19.95 per month. If you select Proceed with Basic Report, you receive the original report without any further charges.

      We do not bill based on usage, much like any other monthly subscription such as ******* or a gym. The service is rendered regardless of whether or not you turn on your tv or computer.

      I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

      Please feel free to let me know if you have any other questions!

      Kind Regards, 

      US Realty ************* Support 
      Phone: ************ 
      Hours of operation: Mon Sat 8AM 8PM

      Customer Answer

      Date: 04/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    USRealtyRecords.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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