Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased thousands of dollars of chalk and transfers I’ve already thrown away 25 used one time chalks. In the photo here are 30 more New unopened chalks that are all hard cracked and worthless This is hundreds of dollars of chalks that are useless and now I have no use for the transfers this is beyond upsetting that I was duped into a subpar product
Business response
02/23/2022
Our customer service team has reached out to ***** ******** and resolved her concerns and addressed the issue. This has been resolved.Customer response
03/01/2022
Complaint: ********
I am rejecting this response because: I never heard a word from them....what number are you calling my phone is ###-###-####
Sincerely,
***** ********Business response
03/10/2022
Chalk Couture has reached out to ***** and we are working to get her products replaced accordingly. As of this moment, our customer service team is waiting to hear back from ***** on what she wants. As soon as we know, we can get it sent out and then consider this concern resolved.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.