We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Certificates and Vouchers

Allen Marketing Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

This business has 1 alert

Complaints

This profile includes complaints for Allen Marketing Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Allen Marketing Group, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 88 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vacation Offer called us on March 18, 2025 and sold us a vacation plan which we were told we could cancel within 3 days. We called the next day to cancel. Were told it was canceled and we would get our refund ($848) within 3 to 7 days. We have emailed and called them several times over the past 3 months and have given several excuses why the refund has been delayed, system changes, company issues and bank issues.

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Merchant deceived me out of funds for 3995.00.

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allen Marketing Group sold me a vacation package that I used and traveled to Las Vegas. We had to attend a presentation where they tried to sell me membership to time share like products. The company presenting this was VO (Vacation Offer). They had given me a list of gifts I would get in return. One of which was $150 cash gift card (Visa or American Express) that we would get right after the presentation. On completeing the presentation, I was told that they will send out an email wtih all the gifts and nothing was given on the spot. My presentation got over on May 27th and its now June 25th and they are still not sending it out. Everytime I call the customer service, they keep saying "We are sorry its taking long but it will be sent out". They told me that they have no idea when. No other info is being provided. I think they are scamming people in buying these vacation packages, luring them in with gifts and if we dont buy their product, they are not giving the gifts. At this point I would like them to refund this amount via credit on my credit card.

    • Initial Complaint

      Date:06/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early July 2024 I attended a seminar put on by Vacation Offer and was convinced with false information to sign up at the rate of $63/month. At the seminar the speaker/host spoke about the amazing services and discounts they offer for travel and how streamlined their team was in coordinating travel. I was offered "bonus travel points" that I was told I could use towards flights and hotels, I was told I would get 2 free one-week stays at condos across the US. They ended up convincing me to sign up by offering 2 free travel bonus gifts which they assured me that I could use to take my daughter on vacation (she is 16 years old) and turns out you can only use to travel with 21 years of age or older. I tried to set up a 7-day stay in Hawaii with my daughter and they said I had to pay $200 in dues first but would have only ended up saving around $200. They transferred me to my "concierge" who I couldn't even communicate with due to a language barrier. I called today to explain how complicated and unhelpful this service has been and requested to cancel and get a refund if possible. They told me I signed a contract to pay $63/mo from July 2024 - November 2025 and they would not provide a refund nor would they cancel my membership. I asked to speak with a supervisor, she said she is the supervisor. I then said I signed a contract that was based off lies and therefore should not be valid. She continued to say "this cannot be canceled, I can send you a copy of your contract." I then repeated the contract should not be valid because what they promised was untrue. I let her know that I would be reporting her to the better business bureau. The $756 I'm disputing is for the last 12 months that I have paid $63/mo = $756.

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a travel package on 4/2/2025 and canceled that purchase less than 24 hours later. The package came with a cancelation timeframe of 3 business days. I have yet to receive a refund to my credit card. Now, it has been accruing interest for 2 months. I have called no less than 15 times and every time I call, they say that my refund has been approved and is waiting for accounting to process it. Today I called and was informed that they are unable to process any refunds due to "system issues". There is no timeline for a resolution. Please help. I have been VERY patient, but this is ridiculous now.

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had paid taxes only for a vacation offer won by a local Rv and bike show, I paid, and read other reviews on this “company” and called back to request a refund. Their computers have now “been down” since March 2025. They are just using this website to scam people.

      I would like a refund, and they just simply need shut down somehow

    • Initial Complaint

      Date:04/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We recently attended a presentation hosted by Vacation Offer Travel Club on April 5, 2025. At no point during either the group presentation or the individual consultation were we informed that the travel credits awarded with membership could only be applied toward hotel stays, or that only a limited number of credits could be used per reservation.

      Upon finally accessing the portal, it became evident that many of the promised benefits do not exist or are grossly misrepresented and were a deceptive sales practices.

      We believe this constitutes a clear case of misrepresentation and potentially fraudulent marketing practices. Furthermore, we were not permitted to view or access the booking platform until after the purchase was completed, and access was not granted until three days post-purchase.

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a package and decided I didn’t want it so I called and cancelled on March 4, 2025. I was told on March 4 I would receive a refund within 5-7 days.

      ****** ********
      Mar 4, 2025, 11:27 AM
      to help

      We would like to cancel our package and be refunded the $876.00 that we paid not sure if the $10.00 processing fee would be refunded for a total of $866.00. We are within our 14 days so please refund. When trying to book what we was originally told wasn’t what was said when trying to book. Again, please cancel and refund.

      Thank You,
      ****** Robinson


      VO Help Team
      Mar 4, 2025, 12:44 PM
      to me, help

      Refund Processing
      REFUND
      PROCESSING

      Ticket #: 449788
      We have received your refund request! You'll get your refund, minus a $10 processing fee*, within 5 to 7 business days. No further action is needed. If you were planning on sending a letter, you can skip it - we've already confirmed your request.

      A representative may contact you by phone for more details. Please answer their call to avoid delays in receiving your refund.


      ****** ********
      Mar 26, 2025, 3:58 PM (5 days ago)
      to help

      I have called several times and will try again today. However, I still haven't received my refund. I should have seen the refund over a week ago.

      If I don't see the refund within the next couple days I will be doing a chargeback with my bank and processing a complaint with the BBB.

      Thanks,
      ...


      I just keep being told that it has been turned into the Accounting Dept. but here it is 20+ days later and no refund.

    • Initial Complaint

      Date:03/19/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a scam website. They trick people into booking a hotel room at a cheaper price. After they charge you they add a 500$ fee. There is no small print or any information stating that you will be charged more money. When i called customer service she laughed at me and said they were going to charge me more money. I had to cancel my card and my credit card company says they've tried charging my card several times. This website needs to be taken down or they will continue to scam countless people.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 14, 2025. VO travel club program guaranteed members wholesale or discounted rates for travel, i.e. flights, hotels, car rental, etc. I deposited $1500 contingent upon signing up with my daughter to meet minimum requirements, and will be given immediate access for trial. Rep stated we must meet income requirements to qualify. It is all false advertising, misleading and untrue. It’s a scam. Tour is in Orlando, FL and the company is based in Utah. Tried to access the website, however the website led to only one page, the sign-in page, which I didn’t have access to until a day after. Called the only number provided and was given a password to access it. There are no discounts or ‘benefits’ as advertised and promised by the representative. Total misrepresentation. The rates were/are above those on the internet and very limited access to everything. Nothing works, no discounts, absolute lies. A total scam. I’m a disabled veteran with a monthly income of $3800 and unemployed. Alone I do not qualify for the program. When I contacted the company the following day (Monday 14th), I was met with aggression and told that under Utah law where the company is based, there’s no refunds, even if I didn’t qualify for the program initially, then she rudely hung up. I get the same individual every time I call back. This is fraud. I’m in Orlando , FL and there’s no one to contact in person for help and to return my payment as initially promised. I contacted the initial rep on Saturday 15th, and she keeps telling me she can’t get in touch with anyone.Promised my money back if I couldn’t qualify and is now meeting resistance being to there’s no refunds. Qualifications are minimum income of $5000 per month, not work in the travel industry, and be single.

    Allen Marketing Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.