Allen Marketing Group, Inc.

Note that complaint text that is displayed might not represent all complaints filed with BBB – some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Complaint Type: Billing/Collection Issues

Status: Answered

09/30/2019

We were offered a Las Vegas vacation package on Aug 23 2019 for $299. We paid for the package on my credit card. We decided to cancel and called the company on Sept. 6, 2019. They said we would get a refund and to send an email to 'help@vacation.com. We sent the email and included the reference number . I just received my CC statement (9-30-19) and the amount was not refunded. I notified my credit card company. I saw on the BBB website that this company has lots of similar complaints. Please help us get our refund.

Response

10/06/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

**** * ********

**** ******* **** *** ******** ** *****

Daytime Phone: ###-###-####

E-mail: *********************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Mr. ********’s correspondence. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Allen Marketing Group has been in contact with the consumer and we are pleased to inform you that an amicable resolution has been reached. Please consider this our response.

With pleasure,

Emily L., Digital Correspondence
Customer Relations

Complaint Type: Advertising/Sales Issues

Status: Resolved

09/09/2019

Allen marketing contacted us with an opportunity to purchase a 4 day 3 night vacation in Vegas for 399. with all different complimentary extras. They needed a deposit of 199.00 with the remainder of 200.00 payable when we made our reservations. We got a confirmation letter saying nothing at all like we were promised on the phone, so we called to tell them we wanted our money back, as we had called before the allotted time for the refund. They said we would only get back 189.00 as they kept the 10.00 for service fees. It would take 10 to 14 days for the refund, but here it is 09 Sept 3 1/2 weeks later and still no refund. Husband called this morning and they said they canceled our payment on the 21st of Aug and to check with our credit company, but we did not use a credit card, it was on our debit card and the bank did not show a refund. So we called them back and they said that they cancelled the transaction and our card was not charged, but they cancelled it on the 21st, our card was charged on the 19th. They said that they do not refund cancelled transactions as no money is involved, so they just stole 199.00 from our account without any notion of paying us back. This company should ber put out of business they have false advertising and they take peoples money under false pretenses without ever giving them what they were promised.

Response

09/09/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

**** * ******

*** * ********** *** ***** ** *****

Daytime Phone: ************

E-mail: ***********************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Mr. ******’s correspondence. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Allen Marketing Group has been in contact with the consumer and we are pleased to inform you that an amicable resolution has been reached. Please consider this Allen Marketing Group’s response.

With pleasure,

James T., Digital Correspondence
Customer Relations

Customer Response

09/11/2019

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
**** ******

I am glad that since the B.B.B filed the report the company of Allen marketing found their error and we have received the refund in a very timely manor, not the 10 to 14 days like they have previously told us, but in 2 days. I guess it pays to complain, since they were going to let our bank go through all paperwork to TRY to get the money back. They were very rude and didn't count on an old lady being tired of being pushed around

Thank you,

Complaint Type: Problems with Product/Service

Status: Answered

08/06/2019

I was contacted by Allen Marketing Group ("AMG") regarding a 4 night Las Vegas stay promotion for $399. I asked the representative if she could send me the information in writing before I made a purchase decision. I was told that I could not receive the written documentation until after I made the purchase. The representative informed me that once I made the purchase, I would receive the written documentation via email and would have fourteen (14) days to review it and could cancel within this fourteen day window. I never received any emails from AMG. I tried calling back the number that AMG contacted me from only to get a message that the number was "disconnected or not a working number." When I was finally able to locate a number for AMG, the customer service representative, who identified herself as Cora (sp), informed me that AMG sent me two emails - one with subject line "Purchase Confirmation" and the other with a subject line "Transaction Receipt." I couldn't find either in my inbox or spam folder using this information. I asked Cora for the email address that the AMG emails would have come from so that I could search for the emails using AMG's email address. Cora stated that she doesn't know the email address the messages would have come from. When I asked for a refund of my $399, Cora refused, telling me that my 14 day window has already passed and the only option I have is for AMG to send me the email with the written information. To date, I have not received any information from AMG and the company continues to deny my refund request.

Response

08/08/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

****** * ******

**** ************** ****** ******* ** *****

Daytime Phone: ***** ********

Evening Phone: ***** ********

Fax: ***** ********

E-mail: *************************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Mr. ******’s request. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Allen Marketing Group was in contact with the consumer, and we are pleased to inform you that an amicable resolution has been reached.

With pleasure,

James T., Digital Correspondence
Customer Relations

Complaint Type: Advertising/Sales Issues

Status: Answered

08/01/2019

I was allured to purchase a product for $300.00 namely accomodations at a 5 star hotel including Cesars Palace, or Dondald Trump hotel or Hilton etc.in las Vegas in addition to $1000.00 dollars travel saving dollars at exclusive hotes at any 5 star hotel no blackout dates; and other saving cupons and tickets. At the time of booking it was revealed that they were not able to accomodate me in the above mentioned hotels but rather they could only book me in the cheapest hotels ranging at $25 dollars a night at the Oasis hotel and the alleged $1000.00 in hotels were a scam that only discounted $10.00 a night. It was all a scam. after I purchase the scam over the phone I received a receipt via e mail stating that they were not responsible for what the sales representative offered me over the phone. Due to the above mentioned and given that the hotel they gave us was so nasty, we ended up having to pay for another hotel that was more decent than what they were giving us. Instead of all of the above it came out that what they were really offering are 10% discounts of what they offer and cheap hotels for the $300.00 you pay and they take 1/2 a day for a time share talk that you must attend if not they will charge you an additional $150.00 for not attending a total of $450.00. Wow!

Response

08/20/2019

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Ms. ** *****’ request. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Allen Marketing Group is pleased to inform you that after speaking with Ms. ** *****, we were able to work towards an amicable resolution. Please consider this our response.

With pleasure,

James T., Digital Correspondence
Customer Relations

Please reply if there is further input required on our behalf.

Thank you!

Customer Response

08/27/2019

Complaint: ********

I am rejecting this response because: They did not honor their agreement with me, namely, they did not reinburse me the $360.00 they promised to reimburse to my credit card.

Sincerely,
*** ******** ** *****

Response

09/03/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

*** * ******** ** *****

*** ****** **** ******* ** *****

Daytime Phone: ************

E-mail: *********************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Ms. ** *****’ reply. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

We have not heard back from Ms. ** ***** with confirmation, but we are confident that the refund processed to her Discover credit card successfully.

With pleasure,

Emily L., Digital Correspondence
Customer Relations

Complaint Type: Problems with Product/Service

Status: Answered

07/26/2019

I was solicited on a DNC phone actively registered with the FTC. Despite this, Eric, a sales rep from a VIP Concierge at PARK MGM told me he got my number because of my affiliation with Marriott and that I was selected to receive a VIP Stay offer at Park MGM any dates of my choice, except New Years for 4 days and 3 nights at $379, plus room taxes and parking fees. To book my dates, I need to pay the $379 and would receive an email with all the details of my offer outlined and a reservations number to call. I was very direct with my questioning and very thorough in my fact finding with him and a Sr. Sale Rep he put on the phone as I have been in sales for over 30 years and was afraid I was being scammed. They gave all the right answers to my direct questions and everything was fine until I called to book the dates with reservations. She apologized after telling me that I owed another $380 for the Park MGM stay and I explained to her that I was promised Park MGM stay at $379 that I already paid for and the only black out dates was New Year's and the only other fee was parking and taxes. She said I was the third or more person to call her with the similar story and apologized for that and than I should not have been told it was for Park MGM and there would be additional charges depending on the date I wanted. THIS WAS NOT DISCLOSED and the cost on my part is going to Double! SCAM and SCAMMER! I stressed I had been blatantly lied to and that the terms and conditions tied to my $379 VIP vacation package were null and void because they could not fill the conditions and terms of the sale and deal I was sold and wanted a full refund back to my card immediately. I filed a complaint with the reservations help email I was given by the girl on the phone about 1/2 hour after my purchase was made. I received a generic response that a member of management would reach out, but still not call. I filed a complaint with my credit card and also with the FTC and with Park MGM. I have made complaints to the FTC, BBB, Credit Card, and to Park MGM. I have also tried to call the (702) number that showed up on my caller ID from Eric, their sales rep and it only gives you the option to Opt out of future calls before it disconnects. Their phone (702) 919-6296 is an outbound spoofed phone number. The reps are not a Park MGM like they said, this company is Allen Marketing based out of Utah, only detectable by the entry of my card transaction details. My complaint filed with the company and their generic response: *** ******* <******************************> Fri, Jul 26, 2019 at 3:55 PM To: "help@vacationoffer.com" <help@vacationoffer.com> Please cancel and refund back to my credit card the $379 vacation offer due to the following reasons: I was contacted on a DNC phone number by Eric a new rep and a Se. Sales Rep about “Being chosen as a VIP concierge package at Park MGM for 4 day 3 night stay for just $379.” The stay when asked had “no restrictions or blackouts except for New Years Day.” I just “need to schedule my dates 30 days or more in advance.” The only other charges I would incur was told as “hotel taxes and resort fees and parking.” The “presentation would take roughly 60 minutes.” I was very direct in my questioning before agreeing to give my card information to both Eric and the Sr. Sales Rep who was helping him. When I paid, I called the number to book my hotel for Oct 11-13 and was told by the agent “this is the 3d time she has tried to book with people who have similar stories of misrepresentation and she was sorry for that.” The agent wanted another $380 from me to book those dates at Park MGM. The presentation would be 60-90 minutes. The offer was sold under false pretenses and false information. I should report you to the FTC for calling and soliciting a Registered DNC phone number, the BBB and to Park MGM for giving their hotel a bad public image. I want an immediate reversal of my credit card and have filed a dispute with my credit card company for not delivery 4 days 3 nights at Park MGM for the October 11-13 dates requested at the price it was sold to me at.

Response

08/13/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

***** * *******
**** ***** ** *** ****** ** *****
Daytime Phone: ***** ********
E-mail: ******************************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Ms. *******’s request. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Although the consumer did not contact the business to resolve the issue before filing this complaint and has demonstrated buyer’s remorse associated with the purchase, Allen Marketing Group considers the matter resolved.

With pleasure,

Emily L., Digital Correspondence
Customer Relations

Complaint Type: Problems with Product/Service

Status: Answered

07/08/2019

Business sold me two prepaid vacations with promised incentives after doing presentations at each. I just did one of them. The incentives they sent me are fake.

Response

07/19/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

****** ******

***** ********* *** ***** ****** ** *****

Daytime Phone: ***** ********

E-mail: *********************

Dear Ms. ******,

Allen Marketing Group was in contact with the consumer and we are pleased to inform you that an amicable resolution has been reached. Please consider this our response.

With pleasure,

Tonya M., Digital Correspondence
Customer Relations

Complaint Type: Problems with Product/Service

Status: Answered

05/20/2019

4 day 3 nites Open no black our dates to over 20+ resorts for the fee if $399.00. Full refund within 14 days of purchase for any reason. I have full documentation on their script. May 15, 2019 was verbal agreement to all that was promised. May 2, 2019 I called and nothing I was promised was available but additional cost if I wanted a hotel off the beaten path. I emailed a request for my refund- and have not received it. They have hung up on me, and in recording our conversation with the last rep. I questioned what if the company holds off and passes my 14 days and she had no comment.

Response

06/06/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

***** ********

***** ******** ** *** ******** ** *****

Daytime Phone: ***** ********

E-mail: *******************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Ms. ********’s request. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Allen Marketing Group was in contact with the consumer and we are pleased to inform you that an amicable resolution has been reached. Please consider this our response.

With pleasure,

Wendy L., Digital Correspondence
Customer Relations

Complaint Type: Billing/Collection Issues

Status: Answered

04/01/2019

They called and offered a vacation package and told me I could cancel and have the full amount refunded any time in the following 2 weeks if I changed my mind for any reason. After 2 weeks I would only be able to transfer the package to someone else. I called back the same day to cancel and the person I talked to said no problem simply respond to the confirmation email saying you would like to cancel. I did this. An hour later I got a message saying my refund would be processed in the next week. They then called me twice over the next 2 days; I missed both calls and called them back. The woman on the phone told me there is a $10 processing fee that I can't get back. I told her I'd spoken to two people before her and neither one mentioned a processing fee and in fact had explicitly told me I would get my full refund. She told me she was sorry but this was their policy. I believe if they had been truthful about the processing fee I wouldn't have signed up before discussing the package with my spouse. I only signed up first because I figured I wouldn't lose anything and I had 2 weeks to cancel. I believe they misrepresented their policies multiple times and I would like my $10 back.

Response

04/16/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

****** * ****

***** ******* ** ************ ** *****

Daytime Phone: ***** ********

E-mail: ************************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Ms. ****’s request. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Allen Marketing Group has been in contact with the consumer and we are pleased to inform you that an amicable resolution has been reached. Please consider this our response.

With pleasure,

James M., Digital Correspondence
Customer Relations

Complaint Type: Advertising/Sales Issues

Status: Resolved

03/27/2019

I bought a 4 day/3 night stay in Las Vegas from Allen Marketing Group on 8/18/2017 for $375. The sales man said it was for a suite at Caesars Palace whenever I wanted with no blackout dates within the next two years. He even went so far as to say it was for Caesars Entertainment’s 50th anniversary and that the room could sleep 6+ people. Fast forward a year to me trying to actually book the room at Caesars and I’m told that it’s unavailable and that the dates it is available it is over double the original amount extra. When speaking to them about how I was told differently when I bought the package. All they would say is “I’m sorry for the misunderstanding”. It is not a misunderstanding when you are straight out lied to. There was no information about the room only being for a set amount or that I would need to pay extra just to book the room we spoke about on the phone. Also the 14 day refund window is a joke when the only way to find this information is to try and book the trip.

Response

03/29/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

**** ********

**** ******** ** ****** ** *****

Daytime Phone: ***** ********

E-mail: ***********************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Mr. ********’ request. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Allen Marketing Group has been in contact with the consumer and we are pleased to inform you that an amicable resolution has been reached. Please consider this Allen Marketing Group’s response.

With pleasure,

James M., Digital Correspondence
Customer Relations

Customer Response

04/01/2019

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
**** ********

Complaint Type: Problems with Product/Service

Status: Answered

03/27/2019

I received a cold call from this company and they outlined details of a vacation they claimed to offer me as a VIP on a list somewhere. This was a hard sell and I was told I could only buy at the time and could not discuss the details with my wife before making the purchase. They assured me that there was a 14 day unconditional refund policy. Upon receiving written details, I found that almost all of the things promised had been misrepresented during the sales call. I requested a refund the day after the initial sales call. The business would not refund the entire purchase amount. The written email I received indicated that processing fees would not be refunded but this was not discussed during the original sales call and I was expecting a full refund as promised. This company uses deceptive sales practices and then do not honor their refund policies.

Response

04/05/2019

Ms. ******* ******
Business & Consumer Relations
BBB of Utah
3703 W 6200 S

Salt Lake City, UT 84129

Complaint ID: # ********
Customer Information:

**** ***********

*** ****** ***** ******* ***** ******* ** **********

Daytime Phone: ***** ********

E-mail: ********************

Dear Ms. ******,

Allen Marketing Group is in receipt of your correspondence regarding Mr. ***********’s request. We thank the BBB for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.

Emily L., Digital Correspondence
Customer Relations

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