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Business Profile

Vacation Certificates and Vouchers

Allen Marketing Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

This business has 1 alert

Complaints

This profile includes complaints for Allen Marketing Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Allen Marketing Group, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vacation Offer called us on March 18, 2025 and sold us a vacation plan which we were told we could cancel within 3 days. We called the next day to cancel. Were told it was canceled and we would get our refund ($848) within 3 to 7 days. We have emailed and called them several times over the past 3 months and have given several excuses why the refund has been delayed, system changes, company issues and bank issues.

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Merchant deceived me out of funds for 3995.00.

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allen Marketing Group sold me a vacation package that I used and traveled to Las Vegas. We had to attend a presentation where they tried to sell me membership to time share like products. The company presenting this was VO (Vacation Offer). They had given me a list of gifts I would get in return. One of which was $150 cash gift card (Visa or American Express) that we would get right after the presentation. On completeing the presentation, I was told that they will send out an email wtih all the gifts and nothing was given on the spot. My presentation got over on May 27th and its now June 25th and they are still not sending it out. Everytime I call the customer service, they keep saying "We are sorry its taking long but it will be sent out". They told me that they have no idea when. No other info is being provided. I think they are scamming people in buying these vacation packages, luring them in with gifts and if we dont buy their product, they are not giving the gifts. At this point I would like them to refund this amount via credit on my credit card.

    • Initial Complaint

      Date:06/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early July 2024 I attended a seminar put on by Vacation Offer and was convinced with false information to sign up at the rate of $63/month. At the seminar the speaker/host spoke about the amazing services and discounts they offer for travel and how streamlined their team was in coordinating travel. I was offered "bonus travel points" that I was told I could use towards flights and hotels, I was told I would get 2 free one-week stays at condos across the US. They ended up convincing me to sign up by offering 2 free travel bonus gifts which they assured me that I could use to take my daughter on vacation (she is 16 years old) and turns out you can only use to travel with 21 years of age or older. I tried to set up a 7-day stay in Hawaii with my daughter and they said I had to pay $200 in dues first but would have only ended up saving around $200. They transferred me to my "concierge" who I couldn't even communicate with due to a language barrier. I called today to explain how complicated and unhelpful this service has been and requested to cancel and get a refund if possible. They told me I signed a contract to pay $63/mo from July 2024 - November 2025 and they would not provide a refund nor would they cancel my membership. I asked to speak with a supervisor, she said she is the supervisor. I then said I signed a contract that was based off lies and therefore should not be valid. She continued to say "this cannot be canceled, I can send you a copy of your contract." I then repeated the contract should not be valid because what they promised was untrue. I let her know that I would be reporting her to the better business bureau. The $756 I'm disputing is for the last 12 months that I have paid $63/mo = $756.

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a travel package on 4/2/2025 and canceled that purchase less than 24 hours later. The package came with a cancelation timeframe of 3 business days. I have yet to receive a refund to my credit card. Now, it has been accruing interest for 2 months. I have called no less than 15 times and every time I call, they say that my refund has been approved and is waiting for accounting to process it. Today I called and was informed that they are unable to process any refunds due to "system issues". There is no timeline for a resolution. Please help. I have been VERY patient, but this is ridiculous now.

    Allen Marketing Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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