ComplaintsforAllen Marketing Group, Inc.
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Complaint Details
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Initial Complaint
10/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I genuinely had the worst experience with VacationOffers. They give you a price assuming you won’t read the fine print and then have to attend a 90 minute “meeting” while you’re on your vacation. What they forget to mention (or know a majority of people won’t read) is if you don’t attend the meeting, you’re responsible for a $300 no show fee. We had a very unfortunate experience at the Stratosphere hotel in Las Vegas- a hotel they partner with. There were gun shots across the hall, the plumbing backed up in our sink leaving someone’s else’s hair and our belongings SOILD. We were filing a police report when we were supposed to be at this “meeting”. When explaining the situation to them requesting a refund for the $300- they said all they could do was offer $125 back. This experience was no fault of our own. They refused to let me speak with a manger when asking and would rather shut you down then follow their customer satisfaction policy. They offered me to attend another “meeting” 2 HOURS AWAY FROM ME! Shame on the company for putting money over customer satisfaction and safety. Save yourself a headache and book through someone else.Initial Complaint
12/23/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Vacationoffer.com phoned and sold me a vacation package to LasVegas in the fall of 2019 for $299CND. When COVID 19 came into the picture in February, I was advised by my doctor that due to having COPD and my age, travel is not recommended. When I phoned to get a refund due to the pandemic, they told me that I could only transfer the package and suggested to my daughter. So when my daughter looked it over, it was determined that she does not meet their eligibility requirements (you need to have a specific income minimum in order to redeem the vacation). So when she called to explain this, they said no, but it can be extended until maybe she does meet the requirements sometime in the future. She contested that and was told that since there was no one that met their eligibility requirements, they would make the refund. To date, they have not refunded me and are claiming that they never agreed to the refund and now it's too late. They say they understand that there is no way that my purchase will be able to result in a trip, but they will not be refunding me. I am a senior and feel that I was obviously targeted with this scam. I see that there are quite a few others that have had this same issue and that you have been able to help. Please help me in getting my money back.Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was schedule to take a trip back on 10/12/2021... On 10/07/21 I called them and ask can I change the reservation my uncle just passed away the previous day. That stated unfortunately I would have to pay $150... no empathy or nothing. They stated they called the hotel and reduce the rate to $75. She stated at that time I could rebook at any time... no expiration. I asked her if I paid the $75 would there be any additional fees... she stated no! I asked to please notate my account. Now today, I received a call from Syndey stating I need to rebook, but with additional fees. They lied. If I would have known I would have to pay any additional to what I have already paid, I would have not done this. They don't have any kind empathy, but continue want to sell you things. I would like all my money back, if I can't get what I was promised.
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Customer Complaints Summary
30 total complaints in the last 3 years.
16 complaints closed in the last 12 months.