We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Manufactured Homes Sales

Star Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a mobile home from them last November 2021 and they still haven't completed their checklist.some windows want lock, ceiling has cracks in it from being transported, wall outlets not working in master bath. And the roof leaked it took them four attempts to get it to stop. When they delivered it one side of the trailer was longer than the other they had to take the siding off and rebuild both ends to get it to match up, so now the corners inside the home don't match up and they haven't came to fix it as of yet. After numerous calls.

    Business Response

    Date: 01/26/2023

    Business Response /* (1000, 8, 2022/12/20) */ On December 13th Star Homes went to Mr ******** home and repaired 2 hair line cracks in the ceiling. Repaired the drain in the kitchen sink. The corners customer talked about were in the Master Bather area where it was just some trim that needed replaced and we took care of it. And the window customer talked about had been fixed the last time we were there. Showed customer that window worked great and he was in agreement. The only item left was to replace one cabinet door hinge, which we order from the factory. And customer is ok with us mailing it to him and he will replace. Merry Christmas and A Happy New Year!!! Sincerely, *** ******

Star Homes is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.