About

Important information

• Additional Info:

  Luminess requests and the BBB recommends that if you have any complaints or concerns, please contact Luminess Executive Customer Service Team at [email protected] for a prompt response 24 hours a day 7 days a week or you may call us at 800-215-2182, Monday thru Saturday 9am to 6pm central standard time for assistance with a live member of the Executive Customer service Team.
  The company would like you to please see below.
  
  RETURN POLICY

  To initiate a return please
  contact Luminess Customer Care at 1-888-793-7474 and request a Return
  Authorization number (RA#).Once confirmed an RA# with the instructions below
  will be emailed to your verified email account on file. Simply follow the four-step
  process below!

  1. Print the emailed shipping label.
  2. Pack up your system. Your airbrush starter kit must be
     returned with the original packaging including accessories and parts that
     were shipped with your original order. The free gifts and instruction
     manual are yours to keep!
  3. Attach the shipping label and hand write the RA number
     on the outside of the package. Please write legibly and in bold letters!
  4. Drop off at your closest USPS location.

  All returns are verified for
  RA#’s. We will gladly accept returns within the 30-day trial period from the
  date the order was shipped (excludes discounted and promotional items. See
  Important- Additional Return Terms and Conditions below). The 30-Day money back
  guarantee does not apply to paid shipping charges. All “Refused” packages will
  be issued a store credit in the form of a digital coupon code. The code will be
  sent to the email used at the time of purchase.

  Customers on the Risk-Free Trial
  Pay Offer will not be billed additional monthly installment(s) if the returned
  items are received before the next applicable installment payment. If you are
  charged any additional monthly payments and merchandise is returned within the
  15 days after the issuance of return authorization date, you will be refunded
  any additional payments. DO NOT RETURN PRODUCT WITHOUT A RETURN
  AUTHORIZATION NUMBER.
  
  IMPORTANT-  ADDITIONAL RETURN TERMS AND CONDITIONS
  

  • A Return Authorization number must be obtained in the
    30-day return period from the date your order was shipped.
  • It is important to ship your return package within 3-5
    days of receiving your RA# to allow for proper transit and receiving time.
  • Once we receive your package, please allow up to 9-12
    business days to process your return. The timing of your refund may depend
    on your credit card provider and method of payment.(If you do not see your
    return amount appear on your statement after 12 business days, contact us
    (1-877-749-5777) immediately and we will resolve promptly).
  • Return eligibility is dependent on product condition,
    timing, and physical receipt of return package in our warehouse. Opened
    and/or used cosmetic products are non-refundable. Returns received with
    damaged merchandise due to misuse may be denied refund and customer may be
    held responsible for the full value of the product if balance exists on
    the account.
  • Luminess assumes no responsibility for merchandise lost
    or damaged by carrier transporting and delivering returned merchandise.
  • Packages containing expired RA#s may be refused and
    returned to sender at sender's expense. Merchandise received seven (7)
    days past RA expiration date may subjected to a re-stocking fee based on
    25% of full purchase price.
  • Returns must be received at our facility within 10 days
    of when the Return Authorization number is provided.
  • Express (paid) shipping charges are non-refundable.
  • All sales final on all Beauty, Black Friday, Cyber
    Monday, New Year, Valentine's & Holiday Sale specials. Limit one per
    person.
  • If you elect to ship your return package back at your
    expense send via a shipping method that can be tracked with a proof of
    delivery or confirmed (UPS/ FedEx/USPS Priority mail), insurance is
    recommended, send to: LUMINESS AIR RETURNS RA#_____________, 12802 Capricorn Stafford, Texas
    77477

  Along with your return please be
  sure to include the following:

  • Your order number, Return Authorization number, your
    complete name, address, phone number and email address along with original
    packing slip.
  • Please have Return Authorization number on package. If
    it is received and it does not meet our return policy, we will not issue
    you a refund and the package may be returned to you at your cost.
    A detailed explanation regarding your reason for
    returning the items.
    
  • Information about whether you would like a refund or a
    replacement.

  
  MULTI-PAYMENT
  TERMS 
  Customers
  opting to pay with our multi-payment method will be billed in the following
  manner: All 30-day trial orders are subject to a $1 charge to validate the
  credit card used for this order. This amount will be applied towards your
  payments and shipping and handling will be charged at the time of order. Any
  additional accessories, rush shipping fees, and additional product will also be
  billed immediately along with the trial and shipping and handling fees.
  Customer will be automatically billed first installment after 30 days from ship
  date and then subsequent installments in approximately 30-day increments until
  full balance is paid in full. The validation charge will be applied towards 1
  agreed upon installment. Number of installments and installment amount will
  depend on agreed offer and acceptance of additional accessories and or
  continuity programs if applicable. Each agreed upon installment will be assessed
  a $5.95 processing fee. If any scheduled payment is missed or declined, the
  customer will additionally be responsible for a late payment charge of $ 20.00,
  and all collection fees, including without limitation, attorneys’ fees that may
  result.
  
  
  ORDER DELIVERY TIME 
  All orders with standard shipping
  are typically shipped within 2 business days of receipt (start order date).
  Start Order dates are calculated from the first business day after the order is
  called in or ordered via the Website. Orders with optional Rush shipping are
  shipped within 2 business days of receipt date. Consumers can expect an average
  of 5to 10 days to receive standard delivery orders after the order is shipped
  from our facility. Contact us if you have not received your product within
  respective applicable delivery time. * These are estimated good faith dates and
  may vary in accordance with the volume of orders and volume of product being
  shipped. Regular shipping weeks may vary during "high volume days"
  such as holidays by up to two weeks earlier or two weeks later than estimated.
  
  REFUSED
  DELIVERY 
  All “Refused” packages will be issued a store credit in the
  form of a digital coupon code. The code will be sent to the email used at the
  time of purchase.