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          Ideal Towing, Inc. has 1 locations, listed below.

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            Business ProfileforIdeal Towing, Inc.

            Towing Company
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 10/25/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address marketplace disputes quickly, professionally, and in good faith.

            6A. Promptly respond to all complaints forwarded by BBB by:
            1. Resolving the complaint directly with the complainant and notifying BBB, or
            2. Providing BBB with a response that BBB determines:
              • is professional,
              • addresses all of the issues raised by the complainant,
              • includes appropriate evidence and documents supporting the business' position, and
              • explains why any relief sought by the complainant cannot or should not be granted.


            6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

            8. Approach all business dealings, marketplace transactions and commitments with integrity.

            8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company specializes in private and residential parking lot enforcement towing.

            Business Details

            BBB File Opened:
            3/24/2004
            Years in Business:
            21
            Business Started:
            5/22/2002
            Business Started Locally:
            5/22/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Khalid Abushaaban
            • Ms. Charity Bird, Office Manager
            Contact Information

            Principal

            • Mr. Khalid Abushaaban
            • Ms. Charity Bird, Office Manager

            Customer Contact

            • Ms. Charity Bird, Office Manager
            Additional Contact Information

            Fax Numbers

            • (713) 789-8313
              Primary Fax

            Email Addresses

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/23/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We've had multiple issues at our property with this towing company. The most recent being they snickered Jared ****** car on the Windshield which is against Texas Transportation Code - TRANSP $ 547.613 also causing an impairment to the drivers view. Even though they admitted they were wrong they said they can sticker a car anywhere which is illegal, dangerous, and vandalism.
            Read More

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kanedra S

            07/27/2023

            This company is a disgrace. They towed my vehicle recklessly and caused damage to my vehicle. They refuse to be of any assistance and they claims department is just an email were no one responds. My insurance even though full coverage will make me pay a high deductible for damage I didn’t cause. They will not even give corporate so that they can be served for court. Will never recommend this company and all businesses that uses this company need to rethink their decision. They don’t even take you vehicle to their personal lot. It’s a storage lot that doesn’t have anything to do with their company. They only get one star because I can’t leave a review without one.

            Local BBB

            BBB of Greater Houston and South Texas

            BBB Reports On

            BBB reports on known marketplace practices.

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