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Find a Location

Better Roofing USA, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBetter Roofing USA, Inc

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.78/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/30/2017

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Products & Services

    Residential and Commercial Roofing

    Business Details

    Location of This Business
    2530 E Southcross Blvd, San Antonio, TX 78223-2242
    BBB File Opened:
    11/21/2007
    Years in Business:
    23
    Business Started:
    4/17/2001
    Business Started Locally:
    4/17/2001
    Business Incorporated:
    4/17/2001
    Accredited Since:
    3/30/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    10:00 AM - 2:00 PM
    Su:
    Closed
    Business Management
    • Mr. Orlando Salazar, President
    Contact Information

    Principal

    • Mr. Orlando Salazar, President

    Customer Contact

    • Mr. Orlando Salazar, President

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Date of Acceptance 10/24/2020, Date of full payment when completed 10/26/2020 $8500. Better Roofing offered their services after Hurricane *****. As *********** was extensively damaged after the hurricane local roofers were in great demand. Our home was damaged by fallen trees and destroyed roofs. We hired Better Roofing to replace the roof om the main house and the apartment behind the house. They were to remove shingles. Just recently we noticed water marks and cracks in the ceiling and on the walls in downstairs bedroom and living room, ********** rooms had wet walls from the ceiling down. The flat roofs had water between the walls. On 9/29/23 I called the company and spoke with ******. She said they would write a work order and send someone out. She called back and said there was no one in our area to send and told me to get bids locally. I called 3 roofers. One came and sent a bid fax to Better Roofing. The bid was Refused. I did not authorize a full replacement. As I was in the hospital in *******. I was not aware of the request for full roof replacement. The roof is leaking.
    Read More

    Customer Reviews

    18 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Silvia P

    5 stars

    04/01/2024

    First, I like to say there was never any pressure from Better Roofing, ***. ************************, explained the whole process in detail and was very professional. I agreed to all terms understood all the choices he explained . His work team showed up and were very organized and fast . They left leaving my yard clean and a beautiful roof. I highly recommend this company with a 5 star.

    Better Roofing USA, Inc Response

    04/03/2024

    *******************, 

    Thank you for the opportunity. We are so pleased you are satisfied with our work. Customer satisfaction is our priority.

     

    Management

    Local BBB

    BBB serving the Heart of Texas

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