Business Profile

Medical Imaging

South Texas Radiology Imaging Centers

Complaints

This profile includes complaints for South Texas Radiology Imaging Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

27 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a patient of Strict South Texas Radiology for years. On Oct 2024, I had my yearly Mamogram and a Thyroid Ultrasound. My initial claims was completely denied. I called Strict and they had billed the wrong insurance company (****************** instead of **** despite the fact they had a copy of my new insurance card prior to service). They told me they would resubmit the clam. I received a second bill on Feb 2025 for $396.42 and Strict had send my account to a collection agency ********. Dignity's letter had my address and account but the wrong name. I was beyond upset as Strict had made two back to back mistakes and within days of the bill, I was referred to a collection agency (first time in my life). I called my insurance (****) as per the *** the amount due was $236.58. My **** representative did a 3 way call (spoke with Strict ******************* the insurance representative and myself) and told Strict that I only owed $236. 58. During the call I paid the amout stated by the insurance $236.58. The supervisor at Strict reassured me that this would resolve the issue (nothing owed and that she would notify the collection issue about the mistake) and that I would not have any issues. Today (4/25/2025) I went to finance some furnishure and I was declined because of being sent to a collection agency. Being a physician who owns her own company and knows that companies need to abide by their contracts with their insurances (companies are not allowed to charge more than their contracted rates), need to say I have been extremely dissapointed with ******. Not only they made two mistakes but how fast they refer you to a collection company without trying to speak to the consumer and problem solve first. I left the furniture store in tears out of embarassment and injustice. Then had to call Strict back and be on the phone for an extended period of time to try to address the issue again. Hoping Strict fixes the issue now but has cost me a lot of grief
Business Response
Date: 05/01/2025
Billing department has been notified about requested adjustment. Patient will be contacted with resolution.
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was overcharged for services. ***************** agrees. Both ***************** and I have contacted STRIC on multiple occasions to try to resolve the issue. STRIC cannot explain why I was overcharged, but will not provide a refund.
Business Response
Date: 05/01/2025
Under review with the business office. I have requested a supervisor call the patient today. -***** *******, AVP
Customer Answer
Date: 05/01/2025
Complaint: 23245619

I am rejecting this response, because I did not request more communication with STRIC. A refund of the overpayment amount of $392.19 was requested.

Regards,

***** *****
Business Response
Date: 05/02/2025
A refund will not be issued until the billing department researches the account. The account is under review.
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was told to chug volume of water 40 minutes before scheduled appointment. Arrived early, completed paperwork, waited 45 minutes after appointment still hadnt been called back. As a 70 year old man, needed to relieve myself which would void the test. Receptionist said they were preparing the room. I came back from the restroom and she asked when I wanted to reschedule. I said never! Took off work for this appointment Asked for parking ticket validation. Given a sticker for the ticket That didnt work. Had to pay for parking. After waiting 20 minutes to get out of parking garage cause nobodys validation was working. Very frustrating experience.
Business Response
Date: 05/01/2025
I will reach out directly to patient. - ***** *******, AVP
Initial Complaint
Date:03/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was forced to pay the full amount before Stric would proceed with the image on my son *****. I paid $885.55. Stric was late at billing the insurance and I met my deductible on other medical expenses therefore I should have only paid Stric $280.63. Stric is now refusing to refund the difference in the amount I paid vs what I should have paid. They owe me $604.92.
Business Response
Date: 03/07/2025
Under review with the billing office. This review will take up to five business days to complete. -dt
Customer Answer
Date: 03/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** **********
Initial Complaint
Date:12/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a Cardiac CT done on 11/18/24. My complaint is with the billing department, not the employees who did the scan. I was told my portion, after my BCBSTX PPO paid would be $2300. I agreed to pay approximately $1100 down and $216 per month for the remainder of my responsibility. However, I received an *** from the insurance company that showed my responsibility was only $612.98. I have made two phone calls to STRIC. Their billing **** not only refuse to refund excess funds from the original $1100+ I paid on the date of service but also refuse to stop the $216 reoccurring monthly payment being charged to my credit card. I asked to speak to a supervisor. None was available and none will return my call. I simply want a refund of the amount I have been overcharged and no future $216 payments charged against my credit card.
Business Response
Date: 01/09/2025
Called patient directly on 1/9/25, no answer. Left my contact information. I will attempt tomorrow. - ***** *******, AVP
Customer Answer
Date: 01/20/2025
Complaint: 22711817

I am rejecting this response because: Mr. ******* left a message stating that the billing office has frozen my account but has done nothing to actually fix the problem. He stated that he was / was reaching out to his billing office again and he hoped to have more information on the 10th. (Please note, I didn't get a call from him on the 10th, with more information, as he had hoped.) The solution is easy - STRIC made agreements with ****** with respect to how much that they can charge for the procedure. They are entitled to $612.98 per the *** for claim number 0202434050900Q10X. They collected $1200 from me already. They should refund the $587 overpayment to me and not attempt to collect the additional $1080.70. In addition to the $612.98 I was assigned to pay, BCBSTX paid an additional $1915.21 on claim 0202435150031H90X from that same visit. Nothing has been done to resolve my concern. Simply leaving a message saying his billing office has not done anything is not a solution.

Regards,
********* *******
Business Response
Date: 02/03/2025
The payment plan was canceled and refund was processed on 1/10/25.
Initial Complaint
Date:12/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was denied having a mamo gram and a kidney ultrasound at one of your locations yesterday.Had an appointment and when I showed up for appointment I was told I had to pay for the out of pocket costs. I explained that I have had these two tests at the same location before and was never charged for them since they are both covered.This morning I contacted my insurance company and provided them the three codes I was given on a print out screen from the facility and they confirmed I had zero co-pay and zero that needed to be applied to the deductible. The girl at the front desk informed me the information she got was from the insurance company and I had to pay it. If not no tests would be done.This is a violation of the *** (No Surprises Act). A co-pay was not discussed when I made the appointments and I was denied the tests being done.
Business Response
Date: 01/09/2025
Patient was contacted on 12/18/24 by phone. Patient was offered to return but decided to go elsewhere.
Customer Answer
Date: 01/10/2025
Complaint: 22699095

I am rejecting this response because:
I was refused and denied having a mammogram until i paid the ****** charge (see attached). Mamo grams are covered 100% especially since I have insurance.
Have to go elsewhere because I was denied the mammogram.

Regards,

***** ******
Business Response
Date: 02/03/2025
Contact was made with the patient on 12/18/2024. She was offered to return but declined and stated she was going to another imaging company. There is no further action we will take on this matter.
Customer Answer
Date: 02/04/2025
Complaint: 22699095

I am rejecting this response because:
Nobody has reached out to me.
They DENIED me a mammogram based on me having to pay a co pay first.

Regards,

***** ******
Business Response
Date: 02/10/2025
As mentioned before, the patient was offered to return. We do collect at time the of service for charges insurance does not cover. This exam was not just a mammogram, but another exam was ordered. STRIC offered for patient to return and have the charges billed to her and this offer still stands.
Initial Complaint
Date:11/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scheduled for bilateral breast ultrasound and diagnostic mammogram on 7/12/2024 after having an abnormal mammogram screening. 1-2 days prior to my appointment I called South Texas Radiology's billing department to see what my portion of payment would be after my insurance was applied. I was told my responsibility would be around $400. I told the lady on the phone I could work with that. I also asked if I needed to pay that amount at time of service and she said yes. When I arrived at my appointment, I was told my responsibility was on $63.69. I asked the girl at the front desk if she was sure about that amount because the billing department gave me a very different amount. She advised me that was the amount I owed, so I paid it. 3 months later, I received a bill in the mail from South Texas Radiology with a statement date of 10/3/2024, stating I owed $703.51 and my account was past due. I then received a bill from Dignity Collect, dated 10/29/2024 for the account with ********************************************************************. I was sent to collections in less than 1 months time. I called South Texas Radiology's billing department to question why I received a bill in October and why it stated I was past due when that was my 1st bill sent. All the guy could tell me was it was sent to collections. I spoke to another female from billing and she stated maybe they sent bills to my email. Then she asked if I checked my spam folder. Why would I check my spam folder, if I don't have a reason to do so? I finally was able to speak with ****** (Facility Director) at the imaging center. She stated the facilities and billing department both use the same system to verify insurance and check eligibility to determine what patients responsibility will be. She could not give me a reason as to why there were 2 completely different amounts given and why I was receiving a bill for $703.51. I explained to her, if I would have known I would have to pay that amount I would have made arrangements or waited.
Business Response
Date: 11/18/2024
We will review with the business office to determine the discrepancy. The account will be pulled from collections for 30 days to review. - ***** *******, AVP
Customer Answer
Date: 11/19/2024
Complaint: 22516604

I am rejecting this response because: I do not feel anything has been done to see why my account was past due. I had spoken to 2 different people in the billing department and when I asked to speak with a supervisor in billing I was told no one was available to speak with me. I was told I would receive a call back from a supervisor that same day and I am still waiting. I also spoke with ****** who said she was the Director of the Facility. She told me she didn't understand why I was told 1 amount through billing and yet her staff collected a completely different amount. She stated she would look into it and call me back. I never heard from her either. This is a huge corporation and the way they are conducting business is not ok. Things need to be addressed and someone needs to take accountability and make things right.

Regards,

***** *******
Business Response
Date: 01/09/2025
Reviewing with the billing office. Will call patient directly tomorrow 1/10/25.
Customer Answer
Date: 01/12/2025
Complaint: 22516604

I am rejecting this response because this is another poor excuse from the business. I never received a call from the business on 1/10/2025 as per their response, nor have I received a call back as promised by the billing department and supervisor of the facility before filing a complaint to BBB. This is a very unprofessional way to conduct business on all who have been involved with my complaint. I will be filing a complaint with Texas ************************

Regards,

***** *******
Business Response
Date: 02/03/2025
Called 2/3/25 to settle account. No answer, left a detailed VM.
Customer Answer
Date: 02/04/2025
Complaint: 22516604

I am rejecting this response because nothing has been resolved. Someone left me a voicemail on 2/3/2025 @ 5:42 p.m. after 3 months of not hearing anything back from anyone. It hadn't even been 24 hrs before they submitted a message to BBB. I will return his call at my earliest convenience.

Regards,

***** *******
Business Response
Date: 05/01/2025
Patient was contacted by phone today (5/1/25), no answer. Left a detailed message. Account will be written off due to the quote discrepancy. - ***** *******
Customer Answer
Date: 05/02/2025
Better Business Bureau:

I have personally spoken to ***** ******* and have been assured my account will be taken off collections and closed out, assuming everything goes as planned. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:09/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been receiving bills for a service that my insurance company told me not to pay (date of service 12/1/23) because STRIC was supposed to have NOT billed me (patient) for the amount outside of agreed amount on EOB. I spoke with my insurance with STRIC on the line, whereby STRIC agreed to resubmit the claim to my insurance properly 7/11/24 (appeal). STRIC referred my account to a collections agency and I received a letter dated 8/20. I called again 8/26, 8/30 and now 9/3, speaking to ****** who committed all 3 times to have her supervisor call me. I have also sent an email to follow up as written notice. Please note: The wait times on the billing line are between 10 and 45 minutes each time I call and my call has been disconnected right when reaching the end of my wait time. This is extremely bad business practice for a healthcare provider.
Business Response
Date: 09/25/2024
Account is being reviewed. Appeal submitted on 9/5/24. Collections canceled for DOS 12/1/23 with ***************** pending appeal.
Initial Complaint
Date:07/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the location in Alamo Heights on 5/7/24 for a bone density test. It was pre approved with no copay thru Humana. The person doing the exam said I was finished. I left, about 3 hours later I got a call from a supervisor stating that I need to come back in for a lumbar x-ray need for the test. I went back in the morning of 5/8/24. They billed Humana for a bone density test and for an x-ray which was suppose to be included in the test on 5/7. They billed the procedure incorrectly. I have made several calls and went back in to the Alamo Heights location. I was told that it would be fixed. I still get about every 14 days an electronic bill saying that I owe $21.97. I do not owe anything because they billed incorrectly. Billed two different procedures. I called billing on 6/11/24 and today 7/8/24 and keep getting the run around. I have waisted a lot of time dealing with this and has caused a lot of emotional distress. If this is not resolved quickly. I am going need to be compensated for my time, inconvenience and unwarranted stress.
Business Response
Date: 07/12/2024
This is not a bundled exam but two separate exams. I will call patient to explain. - *************************, AVP
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stric on Toepperwein in *********** gave me a printed copy of another patients personal information including full name, treatment history and credit card number. I didnt realize it until I was home. They were supposed to refund my payment after having me wait almost an hour past my appointment time that required me to have a full bladder. Instead, they refunded the person whose personal information they gave me. I tried to address the issue with AVP ******* and AVP *******. I left several messages and received no response. I even contacted the facility and asked for the number to contact when you have a concern regarding the facility and was told there was no such number. I am very disappointed with the lack of professionalism and the fact that after leaving several messages no one has resolved my problem or addressed the fact that another patients personal information was disclosed to me.
Business Response
Date: 06/15/2024
Called patient to discuss. Patients voicemail box is full. I have also sent a text to make contact. We will continue to attempt to make contact to resolve issue. - *************************, AVP
Customer Answer
Date: 06/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*****************, STRIC compliance representative, contacted me on June 24th. I shared the patients information that was on the form that STRIC gave me by mistake. He said he had to contact the patient and notify her that her information was given out in error. He did apologize.

Regards,

***************************

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South Texas Radiology Imaging Centers is BBB Accredited.