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Business Profile

Investment Management

Victory Capital

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for Victory Capital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Victory Capital has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have owned a precious metals and mineral fund with Victory Funds for many years. It had a market value of $ 3, ****** as of March 31, 2025. I get a quarterly statement every 3 months which I file. I do not need the money and planned to give it to my ******************* my quarterly statement said the balance was ZERO!I immediately called Victory funds and they said , " I SHOULD HAVE RECEIVED A LETTER SAYING THEY 'NEEDED TO HEAR FROM ME' OR THE FUNDS WOULD BE SENT TO THE STATE" Well I never received such a letter. The lady on the phone said "Well you should have". She called it ESCHEATMENT. I said the middle of that word is CHEAT and she laughed while I was absolutely furious.I asked why I was never called or sent an email or a certified letter.She had a boiler plate response "contact the state of Florida"So I went on the Florida unclaimed funds website... THERE ARE NO UNCLAIMED FUNDS IN ******* UNDER MY NAME!!! [ ******* ******]This sounds like a scam and I am looking to you for some help.******* ***** ****** ************ ************************

      Business Response

      Date: 07/21/2025

      Please see attached response. 

      Customer Answer

      Date: 07/22/2025

      Complaint: 23605283

      I am rejecting this response because: The response did not address my complaint. 

      Victory did not do its required due diligence in an attempt to contact me.

      The claimed they sent me a single letter but have no proof of that. 

      There were no electronic attempts to contact me. There were no telephone attempts to contact me.

      They did not send a second letter

      I have consulted with a financial advisor who indicated Victory likely dumped the account because it was deemed an expense to continue to carry it.

      in any case, they did not utilize proper due diligence to contact me.

      Regards,

      ******* ******

      Business Response

      Date: 07/23/2025

      Please see attached response. 

      Customer Answer

      Date: 07/24/2025

      Complaint: 23605283

      I am rejecting this response because: Victory has provided absolutely NO PROOF that a letter was SENT to me. All Victory has demonstrated is they created something, not that they sent me anything.

      Victory has also not provided any evidence of due diligence on their part to contact me.

      Any fact finder would conclude the same.

      Regards,

      ******* ******

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They froze my daughter's 529 account for no reason, so we could not withdraw funds. They have given no explanation. Even their clueless **** on the phone (for hours) could not explain. Their **************** apparently flagged our transaction and they tried to claw back the tuition money!! The ************** is an apt moniker for these fraudsters. Victory Capital is NOT good.

      Business Response

      Date: 07/18/2025

      Please see attached response.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im trying to take money out of an account with ********************** by selling my shares. However every time I contact the office, they give me another excuse/problem that needs to be resolved before I can have my money. This has been going on for more than 6 months. Im also on hold for hours.

      Business Response

      Date: 07/08/2025

      Please see attached response.

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account is under my mother's name ***** *********** name ******* A. ******. Since 2023 no information on account has been sent to me. My mother has received info. I have been on hold for over one hour. **** answered the call and informed me this was OK. This is ridiculous. Why is account info not being sent to me ******* A, ****** ***** at ******************************, yet sent to ***** ****** *******************************************************************************. Both names are on the account. Why is it taking so long to get access to our money. **** **** up on me. No info being sent to report to ***.

      Business Response

      Date: 06/13/2025

      Hi,

      See attached response letter.

      Thanks,

      ***** *****

       

       

      Customer Answer

      Date: 06/18/2025

      Complaint: 23399143

      I am rejecting this response because:of how the person who called me on Friday. ********** at approximately 2:15PM. Communication with answered the call on my land line. Hope the call was recorded. Stated keys were in my hand to go to a doctors appointment. He  The Wesson who would not give his name his position stated I will call you Monday  I replied I will not be available for contact Monday.  It is just one question. We went through the scenario five times. I stated I dont know who you are. I dont know your name. I am a senior and I told you from the beginning. I have a doctors appointment. I have to go. You said one question did not stay today. His reply was, I was being rude to him. My question is I have not received a statement on this account since November 20 24 at present, I am in ******* under the care of cancer center. I did make two calls back and was told by the people who answered the phone that this was her boss and he has posted. It is pending if I should get my account statementsif **** can do something. I appreciate it once I lease for ****** this will be reported to the ***. I have a right to be entitled to information and statement on my money 

      Regards,

      ******* A. ******

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ********** had money invested with ****, which was transferred to Victory Capital (VC) when **** stopped being the administrator for the retirement accounts. I have been trying to transfer funds invested with VC to a rollover *** and keep getting different information each time I call. This process has taken far too long, and I still have not received the funds. My VC account finally shows $0, but my new administrator hasn't received the money. When I called VC, they said the wires were sent and to call the new admin. I called the new admin and was told to contact VC and get the FED wire #s, which VC was unable to provide at that time. VC then informed me that the wires were rejected and I needed to wait until the funds hit my account again to request another transfer but were unable to provide a timeline for when that would happen. When I called VC back to ask if they could provide me with the reason for the wire rejection, I was told that was not possible but checks were written on May 8th and sent overnight to my new account. I was told to contact VC if I did not see the funds in my account by May 13th. I called back and VC confirmed the checks were sent and to call back on May 15th if the funds still did not appear. I called again on May 15th, and VC told me that the checks were never cut and were still "processing" but that checks should be cut and mailed by the end of the day or tomorrow. It makes me very uncomfortable that they do not know where my money is, where they are sending it, and are seemingly unable to follow simple instructions to transfer my money. I have lost all faith in this company and keep getting a different story every time I call. I need this money to be transferred into my new account ****. Can a manager from ** please contact me and provide me with check numbers and tracking numbers so I can ensure that this money, in fact, is accounted for and when I can expect it?

      Business Response

      Date: 05/23/2025

      Hi,

      Please see attached response.

      Thanks,

      ***** *****

       

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with this company for 25 years and they send me regular statements to my address and I have never had a problem. I went to transfer the shares to my fidelity account and I saw that there was an issue with my account so I contacted them and coincidently they liquidated the funds on the same day and transferred the money to Florida unclaimed property. They alleged that they tried to contact me to keep my account active but I never received the letter and I have never missed a letter in the past 25 years Ive been with them. They only made one attempt to contact me before liquidating the funds. According to Florida unclaimed property it can take 3 to 6 months to be processed to where it is available for me to make a claim so I would not be earning interest during that time. Florida unclaimed property also told me that victory funds would be able to reimburse me and then way down the money to be processed.

      Business Response

      Date: 05/19/2025

      Hi,

      Please see attached response and original escheatment letter.

    • Initial Complaint

      Date:04/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to access the Victory Capital mobile or web-based application w/my username and password for 2 weeks. I attempted to contact customer support and was on hold for over 30 mins w/no answer. I needed to access my investment accounts for tax filing purposes and have been unable to do so. Starting to worry about ability to access my funds period now.

      Business Response

      Date: 05/09/2025

      Hi. Please see attached response letter. Thanks ***** *****

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Victory Capital will not allow me to access funds in my account under my name. I have called every day for weeks spending hours on hold. Each person I talk to says they will unfreeze my account but this does not happen. Apparently it is frozen due to a one letter typo in my street name that appears in one place on my online profile but not any other. It is difficult for me to spend an hour on the phone before going to work as I live on the ********** and have to call during East Coast times. I want Victory Capital to immediately unfreeze my account and allow me to access the funds that belong to my son and I. It shouldn't take this long, I have read about similar issues from other Victory customers and am concerned they will keep stalling.

      Business Response

      Date: 09/10/2024

      Please see attached response.

      Customer Answer

      Date: 09/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I logged onto my Victory Capital Investments account at approx. 1030 am on 06 June 2024 in an attempt to withdraw a portion of my investment shares/funds from the brokerage. I tried to sell approximately $3,500 worth of my total $13,835.76 balance at VC. The system gave me an error when I submitted the request online. The error message page instructed me to call Victory Capital to request my funds withdrawal over the phone at **************.I called the customer support center at approx. *******. A gentleman named ************** informed me that Victory Capital had a block on my account because they needed to update my mailing address. Please note that my mailing address has been the same since 2021, when I came back from my overseas (active duty military) tour in ******. I then told ************** my current address again. ************* informed me that it might take 24 hours for the change to go into the system. At 12:37pm today (03 June 2024) I received an Email from Victory Capital stating that my address was updated on my account. I then logged onto my online Victory Capital account and noted that my address was updated but that there was now an extra "Suite 100" in the address. So, I knew that someone at Victory Capital just did an update to my address. I then clicked on my shares available and the system stated that I (no longer) had any investment shares at Victory Capital and that I need to 'fund' the account. At that moment I knew that something was wrong. Victory Capital literally updated my account with the same address that I've had on there since 2021, but they added and additional "suite 100" to my address. The system is now saying that I have no money with Victory Capital, when I couldn't & have not withdrawn anything today or ever. I gave the customer support center another call at ******. Attendant stated that the approval of my address is with management, which was sketchy stalling. I want my money and to close my account with ********************** today.

      Business Response

      Date: 06/10/2024

      Hi,

      Please see attached response letter.

      Thanks,

       

      Customer Answer

      Date: 06/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For many years, my wife maintained a small account with: *********************** mutual fund.My wife, ************************** and I formed a LIVING TRUST well before her passing on June 5, 2023.Our LIVING TRUST states that which ever of us survives the other will become the EXECUTOR of our estate.Several weeks after her passing, I sent a certified copy of her DEATH CERTIFICATE, a copy of our LIVING TRUST and a letter to VICTORY FUNDS, stating that as the EXECUTOR of our estate, I wish to close the my late wifes account and have the ********************** remitted to me.They remitted forms for me and to avoid mistakes I took them to my Lawyer.As I sat in my *************** he called the VICTORY FUNDS *********** He filled filled out all the forms per their instructions.I then took the forms, including a certified DEATH CERTIFICATE and a certified copy of our LIVING TRUST to a MEDALLION NOTARY, per instructions from VICTORY FUNDS.When the MEDALLION NOTARY completed, I sent all the completed forms back to VICTORY FUNDS. Soon after I received a letter from VICTORY FUNDS, stating that the funds would not be remitted to me without a TESTAMENT from a JUDGE. I called VICTORY FUNDS, attempting to explain that JUDGES not involved in in this matter because we have a LIVING TRUST.The person I spoke to immediately responded, WE DONT HAVE A TRUSTWE HAVE A MUTUAL FUND. Again I was told I need to provide a TESTAMENT from a JUDGE. To this day, VICTORY FUNDS continuation to send accounting statements to my deceased wife!My Lawyer and I complied with the VICTORY FUNDS requirements and the continue to add more roadblocks. Can you please help me?The account: AB *************** H ************************************* ****************************************************************************** VICTORY FUNDS P.O. ************************************ 800 539-3863 Thank you in advance for any help that you can provide,Respectfully,*********************.

      Business Response

      Date: 06/14/2024

      Hi,

      See attached response letter.

      Thanks,

    Victory Capital is NOT a BBB Accredited Business.

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