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Business Profile

Bank

Broadway National Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Broadway National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Broadway National Bank has 34 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday, Monday, March 17, 2025, I $1,2***** from my Savings as a principal payment to be applied to my Fixed Auto Loan with an outstanding balance of $9,2*****. This should have left a remaining of $8,000. However, when I confirmed my balance this morning, Tuesday, March 18, 2025, it reflected a balance of $1,2*****. I investigated further and learned that my payment was split in two as follows: $562.85 with a late fee of $26.79 and a second payment of $686.85. There should be no late fee as my account is auto debited monthly and there were ample funds for the monthly payment and there should be an remaining outstanding balance on the loan of $8,000.00. Therefore, the disputed amount is ***** and that should be reimbursed to my principal as *********** addition, on my lunch break today I spent over 30 minutes on hold, transfers and dropped calls with Broadway Bank which is why I'm resorting to the BBB and ask that someone contact me after 1600 CST to confirm that the matter has been resolved.

      Business Response

      Date: 03/19/2025

      Thank you for being a Broadway Bank customer. We understand your concern and have followed up with our teams to help. When aligning with our bankers, they mentioned the customer was contacted and a resolution was made. Thank you again for allowing us to support you and your financial journey. We're proud to be your local bank. 

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Broadway bank froze my account and didnt allow me access to my money for absolutely no reason and when I called they had no answer for me. This was very unprofessional

      Business Response

      Date: 01/16/2025

      Thank you for bringing this to our attention. We have since been in contact with you directly regarding your concerns and have provided the necessary information about your account status. You will receive additional documentation in the mail within 7-10 business days. If you have any additional questions, please contact us directly at ************.

    Broadway National Bank is NOT a BBB Accredited Business.

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