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Business Profile

Air Duct Cleaning

Masters Air Duct Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crooks! Bait and switch pricing - signed up for a $79 cleaning and when they got here, they said it was $499. When I said, I am not paying that, you said 79. They asked me what I would like to pay. Im sorry what????? They continue to bargain and we agreed on $250. How do you go from $500 to $250 with no problem? The invoice says duct duct cleaning. I didnt see this until after it was sent to me. More like duck duck goose.They left the place a mess- lint all over and broke the dryer. I tried to call the next day and the woman that Answered said she will tell the technician. Havent heard from anyone and I cant use my dryer. *******************. Do not use. Made it worse and stole my money!

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to clean my airducts and remove mold on 5/8/25. The individual that came did not clean the ducts. I took pictures after he left and was suprised nothing was done to clean. The individual also said he was going to perform mold remediation. He sprayed a mildew primer in the air vents that is not approved for use in ************* My heating coils were also sprayed. My house has had a strong odor since "servicing" that i can't get rid of. I have called the company to ask for a refund, so I can hire someone to do it right. The company said they would have a manager call me. The manager never called, and I have been given the run around since the day after "servicing" was completed. It is now 5/13 and the company has blocked my phone number. They are not answering my calls.

  • Initial Complaint

    Date:05/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ad appeared through fb through a common friend (which was also a lie) and the ******** was a husband and wife With a child and **** Said they were from kalamazoo (near me). The names used were changed when I received the invoice. Everything was different and I was forced to pay extra to clean furnace? They said air duct cleaning didnt involve the furnace. They had a white van with no windows and a Box they wouldnt let us see in. Im trying to stop the check. I want to make sure they wont steal my identity. More worried about that than the $.

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See the attached description AIR DUCT DISPUTE #2

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had service performed on 9/17/2024. The workers were here for only about 10 min. When my husband got home from work, he inspected the duct work and there was still visible dirt. Upon further inspection it was discovered that the dirt was loose dirt, not something that would have been hard to remove. On 9/19/2024 I called them to have them come back out. I was informed that someone from management would contact me. As of 10/4/2024 no one has reached out to me. I want them to either come back out and do the job properly or give me a refund.

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/29/24, Master's Airduct Cleaning came to my home to perform a routine AC and dryer vent cleaning. During their inspection of the vents, mold was found. We were shown pictures of the mold and advised to get it cleaned. We set up this additional service for the following day and paid a deposit.On 5/30/24, Master's Airduct Cleaning came to my home to perform the mold removal and sealant. I called them to ask for verification of services rendered with an invoice and before and after pictures. On 6/1/24, we tried to run our washer and dryer for the first time since the service we received. Upon smelling something burning, we turned off the dryer and pulled it a little away from the wall. We took a picture of behind it and discovered that the vent had never been reattached following the service. I called the main number, and all I was told was that the complaint would be forwarded. I told them that this was a fire hazard that they had left my home with. I reiterated that I needed documentation of the work they had provided and advised them that I had canceled the check and would reissue it once documentation was provided because this indicated poor and dangerous workmanship. Later that day, I received a call from the ******* who performed the labor. He attempted to gaslight me into believing that he had indeed reconnected the dryer and it was us who disconnected it. I told him to have his manager call me. I have yet to hear back. I wish to finish this issue. I want documentation and validation of the work provided/completed.

  • Initial Complaint

    Date:05/31/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found out about this company through a flier in the mail offering a $59.00 coupon for air duct cleaning. They showed up and provided an initial assessment and told me what they were going to do but did not offer any pricing details. They completed the work and advised me that the cost was $1,278.00 then I showed them their flier showing $59.00. Then he proceeded to go into detail about the cost of each of the things they had already completed. I immediately told him that he did not cover any of that with me prior to completing the work and I told both of the employees that in the future they had better advise customers of all of the costs prior to completing the work. In the end, I signed up for their additional UV light for a total of $1,440 after my $160.00 military discount. With their terrible business practices, I would be interested to know how they would handle a customer who had their $59.00 coupon who didn't have $1,200 - $1,600 dollars available to provide payment after being duped. I am beyond angry and highly recommend that folks do not use this company.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 24, 2024 I received a $98 promotional Air Duct Cleaning normally priced at $200. that includes Unlimited Vents-Vent Cleaned and vacuumed High Pressure Negative Air Machine-Camera Inspection-Organic Deodorizer-Air Flow Check-Attic Insulation Check. I did not need most any of this completed being my AC was just serviced and inspected 2 days prior. I only required as promoted Unlimited vents and Vent cleaned and vacuumed with the Negative Air Machine. I was out on an errand when the tech arrived but my husband was home and aware that I scheduled the promo. The tech arrived prior to my return and my husband informed him of what we needed versus did not based on the professional inspection and maintenance we had 2 days prior. I received a call from my husband highly upset because although I told my husband not to allow him to inspect anything (knowing this would give him the opportunity to inflate his price) just to clean the vents and conduct the negative air machine, my husband allowed him to glance at the air handler. OMG, all of a sudden we required deep cleaning, mold might be involved and so on and so on and the price increased. My unit is being replaced we did not want any additional services only the promo. A mini air machine was hooked to a small vent just outside my bedroom door not the return not air handler. No vents were cleaned. When asked why he is only using a little machine and did not clean the vents he instantly modified his pitch" it could be old grease but could be mold etcetera, the promo does not cover vents they need a deep cleaning so he did not have to clean them. When I got home I saw that none of the vents were cleaned and he ran the machine for approximately 15 min. I called Masters Air Duct Cleaning who advertised and scheduled the appointment. The company representative told me I must speak with the tech who came out because he decides what is needed and if I don't want a deep cleaning he does not have to clean the vents.

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/12/24- vent cleaning service promised before and after pictures, unlimited vent, cleaning negative air duct cleaning, for $200. ROI, The technician arrived from ***************** had Shop vacs in his hands. Claimed we had mold in AC it couldve been mildew testing was not done. UpSold us the ** light we had no before or after pictures no negative air duct cleaning no vents or covered inside the house, he never went into any of the vents of the house *********************** the person I had been texting with making the arrangements didnt even know the job had been completed. She reached out to me a day or two later and asked if I needed to make the appointment and asked her if she knew this employee, and she stopped responding to my texts.3-14-24 I called MasterDuctCare at ************ left message for a callback. A manager called me and I told him my story he said he would call me back and now he went silent with no callbacks.The tech worked about an hour and made us sign a document stating 1 price but my credit card was charged an entirely higher price. I factored in price plus tax and tip, was still over $50 higher. He failed to fill in company name on documents. I have no receipt showing details to include tax and work preformed. My $200 vent cleaning job ended up charging my credit card $1,212.66.

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worked not completed as agreed upon. Contractor avoiding customer not providing videos and picture of the work completed to include dryer vent cleaning, 16 vents. AC disinfection up to *************************************** home not completed and dirty. Contractor lying about previous UV light not working properly which is a lie. Contractor sale of new UV light to make customer spend more money on job. Contractor leaving UV light AC cord inside furnace potentially causing a hazard and fire at customer house. Customer slamming van back doors before leaving. Extremely unprofessional and possibly a fraudulent company.

    Business Response

    Date: 01/16/2024

    We've received a complaint regarding some service issues from our costumer. We'd like to inform that we have addressed and resolved these concerns. We've completed all the agreed-upon services, including the vent cleaning and AC disinfection. Additionally, we've provided the costumer with the photos and videos for their assurance. 
    Regarding the ** light issue, we've clarified the misunderstanding and made sure the costumer is satisfied with the resolution.
    We're pleased to report that this issue has been resolved with our costumer to their satisfaction.

    Masters Air Duct Cleaning

    Customer Answer

    Date: 01/16/2024

    Complaint: 21047519

    I am rejecting this response because: the response for the ** light is too vague. 

    as stated before, the ** light was removed by the vendor and returned to the vendor, so no money was paid for that service as well as the labor for the installation.  

    I agreed that both vendor and I are in good standing as things are as long as the vendor is as well. Thank you. 

    Regards,

    *****************************

Masters Air Duct Cleaning is NOT a BBB Accredited Business.

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