ComplaintsforService King Paint & Body, LLC

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 30, 2023, I brought my 2000 ****** Sienna van in for repairs due to an accident claim..On November 06,2023 ******************************* called and said my vehicle was ready. When my wife went to pick the vehicle up, she noticed that there was still damage to the right rear taillight assembly. ********************** insisted that the damage was minor, and I insisted that they fix it! Also, we discovered Items missing from our vehicle ( 2 Cell phone chargers and some wrenches), and he covered it by saying they were not responsible for losses due to their policy. ********************** agreed to reimburse the money for the repair to State Farm Claims Agent (***************** ************) and we could take our vehicle elsewhere to have it repaired. It has now been approximately 4 months and our car is still not fixed and we can't drive it at night due to damage to the taillight. I spoke with ********************** today and he insist that he sent the check to Geicko, which is not the insurance company used to repair my vehicle. I believe ********************** has been avoiding me and has used every tactic not to pay what due me. He even stated that he would not reissue the check.

  Customer response

  04/08/2024

  Upon writing this complaint,

  I later recieved notice from State Farm that Service King / Crash Champion had finally sent my refund check after nearly 4 months of waiting for it. I'm requesting that the statements in regards to them not paying be removed; however, the time frame by which they handled it remain.

  Business response

  04/10/2024

  Per General Manager *************************** "************** has a 2000 sienna van that the taillight has been discontinued and non were available we removed from order and issued credit back to insurance company and they were to pay him for the part.  As I explained to him the money was returned to his insurance on 2/27/24.  I did accidentally say geico one time and corrected myself."
  

  Customer response

  04/10/2024

  I am rejecting this response because:   *************************** needs a ****** in what ******** is( Doing the right thing when no one is looking) The problem still lies upon when the check was promised which was 10 days after Decenber 8th 2023, which he promised before a witness ****************************** of State Farm. ************** contacted me on April 4th and said they received the check on March 28th 2024, the fact of the matter is, it's been 5 months past the date you promised, and although it seems minor and ***** to you, it says to me that you or your company can't be trusted with my business or any recomendations from me, but I digress, because you have wasted enough of my time already!

  #neveragain

   

   

  Business response

  04/10/2024

  Per General Manager, ***************************: "  his light was discontinued by dealer and he needs to contact his insurance company for refund.  As a company when we had exhausted all options of finding this light.  When ************* called his insurance on 2/22 they requested we refund the customer.  I told state farm and customer I will have to send it to the person who paid us and they can reissue to customer. Parts are out of shops control.
  
  Thanks
  ***************************"

  Customer response

  04/10/2024

  I am rejecting this response because:   As I said in my previous response, *************************** has integrity issues, I have ordered the part along with a 1 year warranty, and he has wasted enough of my time, do not contact me anymore regarding this, You sir could resolved this issue 5 months ago and you chose not too!

  #neveragain

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I was referred to them by ******************. I took my car down there and dropped it off. It was almost 2 months before I got my car back which isnt bad. But when I got there to pick up my car the battery was dead on my car. Which hadnt been on my car maybe six months. Then I got in my car and left only to find out they had not replaced what ever was mak*** my car smell like gas. Then found out as I was back *** out of a spot that the rear assist was not work***. It was after the wreck with the bumper taped up in my car. I took my car back three times and they told me that it was fine when it isnt at all! My fuel pump was cracked in the wreck and should have been fixed but wasnt. I took it to a different shop for a second opinion and was told they they charged myself and my insurance company money for parts they were not actually changed out on my car. Ive also let the insurance company know about this.

  Business response

  04/01/2024

  Per General Manager, ***********************: "I am the new GM at this location. But my staff remembers this one pretty well. The smell of gas has nothing to do with the claim, and my staff couldn't smell it at all. The vehicle is not equipped with rear park assistance of any kind. And the pre and post scan show multiple cylinder misfires, airbag lights, check engine lights, etc. all unrelated to the claim.
  
  We also only had the car from 09/05/23 - 09/22/23. "

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I were at **************** ********* looking at new cars. We planned on trading in her 2017 Jeep Patriot. Her vehicle went through appraisal and the Manager came out to let us know that they couldn't take her vehicle because it had two different *** numbers. The *** number on the window did not match the *** number on the door. He asked if the vehicle had been in any kind of accident. We told him that it had been back in 2019 and that we took it to Service King **********. He said it looks like they put a savage wreck vehicle door on the Jeep and didn't remove the *** plate/sticker from the savage vehicle. With that being said, they would not take the vehicle as a trade now or in the future and we would have to go to CarMax to sell the vehicle zonce the issue was corrected. He suggested we reach out to Service King ********** to see if we can have them remove the ******************* plate/sticker. I reached out to Service King ********** (now **************************) on February 12, 2024. Haven't heard anything back yet.

  Business response

  03/12/2024

  Per General Manager, *******************: "Good morning,
  
  We have already reached out to the customer and informed her that the correct VIN sticker has been ordered and let her know we will contact her when it arrives so that we can schedule her in to ****************.  I will let you know when we have completed the work. 
  
  I did reach out to the call center to look into when she called so that I could investigate who she spoke to and coach my team on this.  So far there is no record of this customer calling from the phone number listed below or any other number we have on file. 
  
  Please let me know if there is anything else you need in the meantime.
  
  Thank you."

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In May 2023, my 2017 Acura MDX was in for body repair for insurance claim. No concerns with the actual body work completed. Shortly after picking up vehicle, I noticed I could not unlock my vehicle from the front passenger side with the key nearby. My alarm would also randomly go off when no one was near the vehicle. I took the vehicle back in and they were able to recreate the problem with the door unlock and they thought it maybe was faulty door switch. A new switch was ordered and installed a few weeks later. The problem continued. Per the manager, the door unlocked properly when the door cover was off but the problem returned when the cover was replaced. I was advised by the manager that it may be an internal programming issue and that I should have Acura look at it the next time I took it in. He told me that Acura should be able to resolve the issue and to advise him of the resolution.I had routine maintenance scheduled in December and took it in. Per Acura, the door switch was incorrectly installed and that was activating the alarm. Acura correctly installed the door switch and I have had no additional problems. The cost to resolve the issue was $250. I took the invoice from Acura to Service King/Crash Champions the following week and the manager told me that he would get everything submitted for me to be reimbursed. I gave him a couple of weeks, but never heard back from him. We have not received the reimbursement after multiple calls to the manager at Service King/Crash champions.

  Business response

  03/12/2024

  Per General Manager, ***************************: "I have placed a ticket to have customer reimbursed for $250.00.
  
  I will send update once I have one to share the progress.
  
  Thanks "

  Customer response

  03/22/2024

  I have not received the reimbursement or any communication from the business.

  Business response

  04/10/2024

  Per General Manager, ***************************: Afternoon,
  
  I have refunded customer the amount of $250.00 via credit card transaction.
  
  I didnt realize that customer had paid deductible with credit card and was the best option other than having a check sent from corporate, however they are refunded and sorry for the delay.
  
  Thanks "

  Customer response

  04/10/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  12/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to the Service King shop down by ******************** for minor dent repair I took my car there on 11/27 and it was ready for pickup on 12/5. Due to the cheap insurance the other person had who hit me and the missing check I never received, I had to wait 10 additional days to pick my car up. The shop did do a good job on my dents, but when I drove off it was trashed. The steering was hard to steer, the transmission was shifting badly. I could hear a noise coming from the rear that sounded like in been on the expressway for days. I usually go exempt every year since I purchased the car but now it is over 9000 miles over when I got it inspected last year. I went home and called the person at S.K. who was handling my case he said we don't take the cars out. Then he said they put 7 miles on it to test it and he took a picture of the miles. I suppose the pictures after they put the miles on it.

  Business response

  01/03/2024

  Per General Manager, ********************************: "Good Morning,
  
  So, lets start from the beginning. Mr. ******** vehicle was a field written estimate done by ************************ and was not initially inspected by Service King. The milage difference that ****************** is referring to is the difference between the day it was recorded on inspection day 11/2/23 at ***** by ************************ and the day of drop off to service King on 11/27/23 at ***** So the vehicle was driven 251 miles between 11/2 to 11/27 by ****************** Before the vehicle was dropped off. Also ****************** signed the work authorization confirming repairs, milage, pre-existing damage and the test drive of the vehicle. As for the noise issues, we would be more than happy to investigate it at Mr. ******** earliest convince. We just wish that these issues were brought to our attention on the day of drop off. With the type of damage done to the vehicle these issues that ****************** is having usually isnt consistent with minor door repairs. But again, we will be happy to investigate it. I am attaching photos of the damage, Authorization forms and milage on the day of drop off.  "

  Customer response

  01/04/2024

  
  
  My Equinox did not sound or feel like it does now when I dropped it off to Service King. If my SUV was like it is now I would of kept the money and live with the dents. The steering is tight now and it was not tight when I dropped it off. The transmission shifts hard and it did not shift hard when I dropped itr off. It was a rumbling sound coming from all the wheels that were not there when I dropped it off. Something bad happened to my vehicle at Service King and it was not the same as it was when I dropped it off. If anything, I would like to get my vehicle diagnosed at a qualified ***** dealer and let them tell me the problem Service King did to my vehicle. With Service King paying for their service.

  Customer response

  01/08/2024

  I am rejecting this response because:   

  My Equinox did not sound or feel like it does now when I dropped it off to Service King. If my SUV was like it is now I would of kept the money and live with the dents. The steering is tight now and it was not tight when I dropped it off. The transmission shifts hard and it did not shift hard when I dropped itr off. It was a rumbling sound coming from all the wheels that were not there when I dropped it off. Something bad happened to my vehicle at Service King and it was not the same as it was when I dropped it off. If anything, I would like to get my vehicle diagnosed at a qualified ***** dealer and let them tell me the problem Service King did to my vehicle. With Service King paying for their service.

• Initial Complaint

  12/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was sent to Service King, DBA Crash Champion located at ****************************************************************************** due to a car accident. After not having my vehicle from 08/23 until 11/23, my vehicle was ready for pick up. My vehicle was picked up 11/22/2023, and a complaint was made to USAA and Crash Champion, as the vehicle wasn't in the condition it was before the accident. An unexpected light came on, which someone said it was an "oil change" light, which was false, the car also was bumpy while driving a certain speed, and I was advised to go to another body shop, whom I never knew was performing work on my vehicle until the issue occurred. After making the complaint, ***** Champion stated my vehicle will need to be sent to Jaguar for a new diagnostic. 4 days later on 11/28/2023, my vehicle shut down on the interstate, which could of caused harm to myself and my passengers. After paying numerous amounts of tows, I received two diagnostics from Jaguar and ********* of the new damage on the vehicle. Both returned with the same diagnostic, of a piece being reassembled improperly. I reached out to Crash Champion twice, asked for a manager, never received a call. Due to them causing more damage to it, that never existed before the accident I reached out to my USAA insurance adjuster, informing him of this information, sent over the diagnostics, asking if their going to put me in a rental car, because Crash Champion is a USAA vendor and he stated he would reach out to Crash Champion. I was also initially told I couldn't receive an invoice on my vehicle fr whatever reason from a third party who performed work on my vehicle, and later on received it via email. My vehicle now has more damage, and is inoperable, and a manager still has yet to reach out in regards to this matter. This is ridiculous. Damaging expensive vehicles, and not taking accountability, after being paid thousands by an insurance company.

  Business response

  01/22/2024

  Per Director of Operations, ***********************: ********************** was out at the shop today with the customer and went over the vehicle. Insurance has agreed to cover the cost of repairs approved by them. Customer is aware of the plan moving forward. Vehicle is currently at the shop and will remain there until parts arrive and repairs are completed which the customer approved. She was made aware by the insurance company that the damages were not caused by the shop."

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle to this shop due to my insurance suggestion,(progressive ) claim number *************. they were late one week for delivery. I was without a car for ***************************************************** the car without having the fender flare and washer reservoir on. They lost my license plate and did not install the bracket for the license plate as well. They did not change the cowl seal. Also, the front hood is not aligned and there is a gap. I contacted corporate and asked for customer loyalty, but they never called me back and each time they told me we escalated the issue to the manager. the shop itself also does not answer my calls as well as my emails. Now I have to take my car to another shop to fix it, I had to take off from work and get a new license. I paid them to receive a fixed vehicle but instead, I am spending more money. My advisor is *********************** at this shop and he did not answer either. General Manager ***** never responded to any of my phone calls. Since corporate also not responding, no wonder the shop behaves like this.

  Business response

  12/26/2023

  Per General Manager, *********************: "The below statement is incorrect. Myself and Progressive went to the shop that her car is now at and went over the repair with the shop owner. Also the customer has never sent me the bill for her lic plate and the two parts she keeps mentioning are being put on by the other shop and we will be taking care of any charges with that shop. She just needs to get me the receipt from the *** and I will happy to reimburse her. I have spoken to Progressive on a daily basis about this. Also that shop that it is currently at has a very over inflated estimate to repair and myself and progressive have an agreed price with the shop to take care of it.  "

  Customer response

  12/26/2023

  I am rejecting this response because I have sent the attachments of my receipt that for liscence change to the email 
  ****************************************. He never sent me a single check. 

  Because I had only one plate on I had to take uber to the *** in order not to get my vehicle pulled over by police. It is a rule in ***** to have 2 plates on. I sent this attachments like 3 times to them and yet no response. 

  Also , I sent my car to the new shop on 11/11/23 and after one week , by calling 10 times and calling corporate and let them know I am going to *** them and talking with my agent **** at progressive they went to the new shop on 11/20/23 . Because of all these delays and their bad work at very first place I am again without car. I asked them to provide me with the rental and yet they refuse . 

  I also attached all my text screenshot with **** for you to see that I am not lying. it shows how much they procrastinate. 

  In regards the inflated price , I attached all the parts they say they fixed it and they got the money for it and yet they did not fix it . I ask a question , if their price is inflated and if they were not telling the truth why you accepted that , please look at the pictures how they fix my car at initial round while they receive the money for. 

  Customer response

  12/27/2023

  They told in their response they went to the shop. The new shop called me today and told me they were suppose to receive parts from them in order to get the work done. Also , they just verbally agree upon that and do not send a single written statement that they would pay for it. I personally went to service king myself and ask ***** what is going on , he was so rude and told me that I need to leave his office because I have an attitude . Long story short , He said he is sending the parts but I doubt . I dropped off my car like 2 weeks ago with the new shop and still service king refusing to get the job done. 

• Initial Complaint

  11/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We were in a auto accident, and ***** referred us to the ************ on ***** Avenue in *****, *******, where we were disrespected, treated in a horrible manner, lied to our vehicle was kept way beyond necessary time. Then they argued with us called us liars. Then they called GEICO liars refused to do the service they were already paid to. Do they damaged our vehicle even more, the computer set up inside the car this is a brand new 2021 escape hybrid SUV a person by the name of **** also constantly harassed us, threatened us legally as well. The car had to be delivered to **** to **** to inspect and find what damage they had done so **** could now fix it, and GEICO has to pay **** What was done was horrible demeaning and extremely disrespectful. Their general manager at that location also was horrible. He lied to us manipulated us and did not want to do the work. They lied to GEICO on the phone. ***** had to put them on a three-way call.

  Business response

  12/08/2023

  Per General Manager, ***************: " 
  The customer had picked up the vehicle directly from the dealership when they confirmed that his issue was a recall/warranty like we had advised. The customer handled himself in a very disrespectful manner. I do not feel that ***** or shop personal should apologize or offer him anything. I spoke with the insurance company this week and the claim is closed with all issues resolved". 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my suv off on 10/6/2023 for right rear end repair after a wreck. Now i had no issues with my electric system before they received the car (except the latch on the rear end door would not work anymore). Now when i use my key fob to lock the doors & activate the alarm it does beep to confirm it, the lights in side will not turn off so they have to be off all the time (the company knew it was working initially but just turned the interior lights off and didnt tell me what they did when i picked it up), the sensor on the left tire is saying it is low & its not, sometimes the other doors will not unlock via the door buttons. I had none of these problems before. The right side does have damage to the rear door but it was closed and was not alerting that the door was open even when I dropped it off to service king. I called and took my truck in a couple of days later for help and was given the run around. The lady came out took pictures and said they just need to recalibrate it. She would have him call me, but no one did. I kept calling & finally reached the technician, he claimed they didnt do it yet it didnt happen until they touched it. The tire is brand new and i have the receipt. My husband called and he was told to have me call before I bring it back in for evaluation. Now when i bring it in on 11/17 the man told me they didnt touch the tire. I said you guys did something to the electric system and just need to recalibrate it. He said he would have to submit it to insurance again. I said why would you need to do that when you created the problem? All i want is for them to recalibrate it and they are trying to get more money from the insurance company. I dont want the previous damage to be fixed. My GM notification showed when they triggered the issues and it was in their possession at the time of the notification. The manager has not tried to contact me as well. Please help!?!?

  Business response

  11/24/2023

  Per General Manager, *****************************: Her vehicle has significant damage to the Left Rear of the vehicle. She came in stating that the left rear door light is showing on and which is causing her lights to stay on. I explained that to her and she then started saying that we messed up the electrical system in her tire which is causing the door light to remain on. I once again explained to her that those are two separate things and that I wouldnt open the already wrecked door because I would not be able to close the door again. That I would then be held responsible. She said she didnt care that I needed to get her new wires for the tire and the door. The technician who worked on this put air in the tire to make sure that it was inflated. It showed the proper amount of air in the tire. Since we did not do anything to that side of the vehicle thats all that I was going to do to it. I then explained that I would have to call insurance to see if they would pay for a diag on her vehicle. She then became upset and said that We better fix this.That I dont need to get any more money from insurance. She did talk to the Manager which is me. I even introduced myself as the manager. 

  Customer response

  11/27/2023

  I am rejecting this response because:   ****** is lying. He told me that he couldnt make the decision that SHE (the manager or owner) would not allow him to touch or recalibrate the system since it was a previous wreck on that side. They were trying to resubmit it to my insurance company for more money. None of the electrical problems were happening before they touched my car. I was not asking to fix the previous damage just what has happened since they touched my truck which is just to recalibrate the system which should not cost anything. They are liars and not about their word. I did not ask him to touch my wires around the tire i said to recalibrate the system to get the warning sign to turn off because the air pressure wasnt low as he could see. Why is it so hard for you to stand behind your mistake?

  Business response

  12/04/2023

  Hello *********************************,
  
  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of the repair center that you visited to gather more information.
  
  Here is what we have learned and the steps that our team is taking:
  
  Per Director of Operations: "To determine the next steps on the electrical issue, it would need to be properly diagnosed by the dealership service department (as we do not do electrical work). We have spoke with State Farm and provided them the information and at this time they are denying paying for the diagnostic. You can take it to the dealer, or we can if you choose, but you would be responsible for any diagnostic charges if the determination was that this was preexisting/not work or loss related."
  
  
  We understand that we missed the **** in delivering an exceptional experience. Thank you for taking the time to share your feedback.
  
  Thank you,
  April

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Headlight and Windshield washer system not repaired Engine hood open warning on continuously

  Business response

  10/12/2023

  Hello *****************************,
  
  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of the repair center that you visited to gather more information.
  
  Here is what we have learned and the steps that our team is taking:
  
  Per the General Manager, 
  "This was explained to the guest that his washer fluid lines were old and cracking (not part of the impact or estimate)
  The hood latch and cables are old and worn with no plastic coating left on them.
  
  The accident was another person backed into his car, the hood latch and cables were not effected and were pre existing damages.
  
  There was no damage to the right side of his car where this latch is bad (this car has a latch on the left and right side of the car) the left side where the impact was is not damaged and works as it should."
  
  
  We understand that we missed the **** in delivering an exceptional experience. Thank you for taking the time to share your feedback. 

  Customer response

  10/26/2023

  I've sent attachments concerning my ongoing dealings with Crash Champion ******* 

  Car was dropped off 09/05

  Original estimate 2k plus

  When picked up items were not working. 

  Paid $6246.11

  Engine open warning

  Headlight and Windshield washer system 

  Horn

  All not working 

  I had surgery 09/13 and follow *** etc

  02 19 1954 

  I don't need this stress at this time 

  Any assistance will be appreciated 

  E De Salle 

  10 18 23

   

  Customer response

  10/26/2023

  10 24 23

   

  This is an update on my issues with Crash Champion: ******* **

  After driving without Headlight and Windshield washer system and Video evidence of issues Crash Champion repaired the system 

  Engine hood open warning was not on when vehicle was brought to Crash Champion. I believe like the washer system Crash Champion broke or did not properly reinstall Sensors.

  I will not continue to drive with a major warning light ON

   

  *********************************;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩