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Business Profile

Marketing Software

Imperium Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

This profile includes complaints for Imperium Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Imperium Group has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: Dec 3rd 2023. Amount: 4500 USD They did not deliver the service. No response from any of the representative. I emailed dozen's of time but no response at al. I shoot a message to CEO on ****** in platform too. On new page called Imperium AI, there is a contact information. I called on that number, turned out to be CEO's personal phone number and he answered the call. But instead of resolving the issue or listening to my concerns, he started swearing and hung up. Writing here to seeking your intervention to resolve this issue and have my money back as refund.

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I purchased the ** service on Imperium Group to have them published 3 articles related to my career, but I was not satisfied the result. Then I requested $2000 refund from them when everything was just in drafts and nothing going further, they asked me to file a dispute at my credit card company instead expecting their refund process. *** sent out my email correspondence document(gmail screenshots) between me and the merchant to you. There are 4 pages total, from the service start to the end. I requested refund from them but they asked me to file a dispute directly (refer to page 3-4). They never replied me about the refund from their side after emailing(April 15,2024, that was the date from the end of the email in page 4). Please let me know if you need anything else.Best,Shishuang Tu

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Date of transaction: 3/7/2024 - Amount paid: $3150 - Imperium committed to publishing a set amount of articles, at a specific calibre outlined by their ***, ***************************, via email and on their website. Screenshots attached of email conversations as well as website information regarding their press package sold - The initial list that was sent of publications did not meet the criteria as stated and outlined by *** *************************** - *** *************************** said they would resolve this issue and did not - Services as promised have not been delivered - I have asked for a refund starting in March when this started to become an issue. I still have not heard back for weeks at a time. The *** *************************** stated the issue would be resolved, and I have yet to hear back - The business and *** *************************** have not tried to resolve the problem - Refund of $3150 due to no services being rendered

    Imperium Group is NOT a BBB Accredited Business.

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