Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to use Katapult to lease a computer from Razer for $2660. Katapult approved it and after i attempted the purchase on Razers website they say their system canceled the order and i was not charged and any pending charges would fall off in 2-3 business days. I contacted Katapult to ask why the lease was still showing active that i needed to get Razer to contact them to cancel the lease even though they can cleary see from their end that Razer never charged the card for the lease. Razer will not contact them to discuss my purchase.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Thank you for bringing this to our attention. We have resolved this issue with our customer directly.
  
  Thank you,
  
  Katapult Team
  
  
  Consumer Response /* (2000, 7, 2022/09/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled an order and was approved for the refund. Katapult said they sent the refund to my bank on Aug. 12, 2022. The bank never received it. Katapult assured me that they sent it along with a refund of $212.45 that was received on Aug. 15, 2022. Now they are denying the $79.00 refund after saying they approved it and that they actually sent it to my bank to process. I am attaching the supporting emails verifying that they approved the refund of $79.00 and have now gone back on their word.
  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Good Afternoon,
  
  Thank you for bringing this to our attention. We will review and follow-up directly.
  
  Thank you,
  
  Katapult
  
  
  Consumer Response /* (2000, 7, 2022/08/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I have received the refund and am completely satisfied

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vanity from Wayfair using Katapult for financing about 2 years ago. Since that time, I had been paying on my Katapult account as indicated until the pandemic occurred. At that time, I contacted Katapult to request a hardship payment plan. From the beginning, Katapult has been paid by an ACH debit from my checking account. There has not been any instance where Katapult has not been able to automatically draft their money.
  
  Within the last year, Katapult provided me with my pay off balance. They had been automatically drafting the payment from my checking account. The account should have been paid in full. The automatic drafts had stopped. I was under the assumption that my account had been paid in full. A couple of months passed, then all of a sudden Katapult tried to draft money from my account. When I contacted them, I was told that my payments had stopped. I di not stop any payments, The recurring ACH was still in place on the same checking account.
  
  Now Katapult has added all of these late fees to my account and they are expecting me to pay. I am not responsible for their error. Nor am I willing to pay these outrageous late fee costs for their negligence.
  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Good Afternoon,
  
  Thank you for bringing this to our attention. We will review our follow-up directly.
  
  Thank you,
  
  Katapult

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11 , 2022, I purchased a computer from Lenovo using a financial agency called Katapult. The Lenovo order number is XXXXXXXXXX. The Katapult Agreement Number: XXXXXXXX. I later requested to return the item to Lenovo within the 30-day return window. Lenovo authorized my return and issued a RMA, number XXXXXXXXXX, on June 4th. The product was returned, and Lenovo received the item on the 13th of June. The UPS tracking number is 1Z992ATXXXXXXXXXXX. Lenovo accepted the return, and they kept the product. To this point, the agency responsible for financing the product has not returned my money and has still been taking money from my account for the item that I no longer possess. I have paid them $409.97 up to this point.
  
  I contacted Lenovo to find out why I was still paying for an item that they had. Initially they said, "Upon receiving the returned order to Lenovo warehouse, there will be 1-2 business days for scanning. Afterward, the refund will be processed and will be reflected on the same card used on the order within 7-10 business days. The time frame will fall on June 29, 2022". I contacted Lenovo multiple times; one time on the 20th of June, another on the 23rd of June, another on the 5th of July. I contacted Katapult over the phone on the 14th of July, and since then I have been getting the runaround from both companies. I have tried to contact Lenovo, and the leasing agency (Katapult) multiple times to no avail. Lenovo is showing that they credited the money back to Katapult and that they have done everything they are supposed to, but Katapult is still telling me to contact Lenovo to let them know to cancel the lease.

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Good Afternoon,
  
  Thank you for bringing this to our attention. We will review an follow up with our customer directly.
  
  Thank you,
  
  Katapult
  
  
  Consumer Response /* (2000, 7, 2022/08/26) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The company finally returned my money, after contacting the BBB.