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Electric Companies
Cirro EnergyThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.38/5 stars
Average of 21 Customer Reviews
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Review fromPat P
Date: 10/17/2023
1 starPat P
Date: 10/17/2023
Cirroenergy is a criminal enterprise. Their customer SERVICE is a JOKE. They spend their time trying to justify all the ways they add charges...and you use not even 700 kilowatts. They deserve no stars, the worse company to get electricity from. You spend hours on the phone and know resolution just very high bills. I don't trust them. TERRIBLE COMPANY!THEY GOT ONE STAR BECAUSE I HAD TO DO ATLEAST ONE TO POST THIS COMMENT. TERRIBLE COMPANY!!Thieves!Cirro Energy
Date: 10/26/2023
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to ************** so we can assist. Thank you for your time.Review fromBrenda K
Date: 09/15/2023
1 starBrenda K
Date: 09/15/2023
Cirro energy is the worst unorganized energy company Ive ever encountered!!!!!!!!!! Do not get ***** with them. They are NOT trained im anyway possible!!!!! I read the reviews and though maybe the customers were not right but I DEFINITELY SEE THEY ARE!!!!!!I called them to schedule a new service but didnt give my correct apartment number being that I was moving in and was given two apartment numbers. The rep ENSURED me I can callback and change the apartment number with no problems and no additional fees. THE *** OF MOVE IN, they tell me a different amount and tell me the original apartment is STILL under my account with SHOULD HAVE been moved!!!!!! Now i had to pay a higher amount due to their untrained staff!!!!!!!! And she could NOT tell me why my amount was higher in no form!!!!!!!!!!!!!! With they should be able to, I paid due to it being last minute and Im currently moving in today but I wanted to tell her off but I refused, plus she was rude!!!!!!!!!!!!!!!!!! DO NOT I REPEAT DO NOT GET ENERGY WITH CIRRO BY ANY MEANS!!!!!!!!!!!! They dont know NOTHING I MEAN NOTHING AT ALLLLLLLLLLL!!!!!! I dont even know if they charged me for both units and she couldnt tell me so there you have it!!!!!!!!!! I wanted to give NO STARS but the system wants me to so there you goCirro Energy
Date: 09/22/2023
Unfortunately, due to insufficient information provided, we are unable to determine whether this commenter is a customer in our system.Review fromL. W
Date: 08/07/2023
1 starL. W
Date: 08/07/2023
The agent lied and told me that they will pay up to $150 to get out of my current contract and to give them a call back when I received the last bill. When I received the final bill and called them they acted like they had no idea what I was talking about. I advised them to go back to listen to the taped conversation they informed me that they would correct the agent that gave out the wrong information. All that is good but doesn't help me at all. Teaching your agents to lie to get business isn't the answer. Now I'm looking for another energy company. If they will lie about this what else will they lie about?Cirro Energy
Date: 08/09/2023
Thank you for the opportunity to address your concern. We are here to help Monday - Friday from 7 AM to 10 PM and Saturday - Sunday from 7 AM to 9 PM at **************.Review fromRob M
Date: 06/29/2023
1 starRob M
Date: 06/29/2023
I tried to sign up on the popular power choose website and it 'glitched' out. I got an email to call 1-800-xxx-4776 and it took over an hour to get my service started manually. They supervisor kept telling me just 10 more minutes while I submit this application. After he was done I asked him what website I use to login. He gave me the their website, and I asked him to wait while I attempted to login. He put me on hold, and then hung up on me. I wasn't able to get the 10 cent plan that I originally signed up for. He said it wasn't available and he had to start me on a 15 cent plan to push the application through. Then he assured me that my 10 cent plan would get attached before my services started. After reading similar scam stories here, I have a feeling I won't get my plan and I'll have a hard time switching when my plan is over in a year.Cirro Energy
Date: 07/03/2023
Thank you for the opportunity to address your concerns. We are here to help Monday - Sunday: 7 AM - 10 PM at **************.Review fromJohn W
Date: 06/12/2023
1 starJohn W
Date: 06/12/2023
Why is it that a customer for 6 years gets worse rates than new customers?I called today and because Im already a customer Im ineligible for the rates on powertochoose.org. You would think ?? it would be preferred to keep loyal customers by offering the same or better rates. I reached out to them on ******** they asked me to call again I did and why just to waste my time hearing the same thing again Cirro's representative assured me. Cirros stance is 100% customer acquisition and not customer loyalty. Sad that most companies are all the same.Cirro Energy
Date: 06/13/2023
Thank you for the opportunity to address your concern. We are here to help Monday - Friday from 7 AM to 10 PM and Saturday - Sunday from 7 AM to 9 PM at **************.Review fromSelina S
Date: 01/08/2023
1 starSelina S
Date: 01/08/2023
This place is a scam they keep putting on my credit report that I owe them $275 I never in my entire life used them for any services. When I called them and confronted them about it they said they would take it off my credit report well they did last year now I see that they put it back on my credit this year.Cirro Energy
Date: 01/12/2023
Thank you for the opportunity to address your concern. We are here to help Monday - Sunday: 7 AM - 10 PM at **************. Please send in your supporting documents.Review fromMelinda B
Date: 12/08/2022
1 starI signed up for a new plan in November of *************************************************** March of 22. At fist it looked to be good but then in July I received a really high bill so I looked closely at my rate and I was on a month to month paying over 17 per kWh when I signed up for ****. I called and spoke with customer service and they heard the call where I accepted a plan and said it would take about 1.5 billing cycles to fix. Here we are 4 cycles later with no resolution. I call weekly because they keep telling me I will receive a call but never do!! This is ridiculous!! I will never use them againReview fromAshley R
Date: 10/12/2022
1 starAshley R
Date: 10/12/2022
Worst electric company EVER requested a transfer of utilities and representative was not able to complete my request was charged for usage after I specIfically requested STOP SERVICE. Have been calling and emailing the company for days STILL no resolution. I was left on hold waiting for the account resolution department for 3.5 hours only for no one to EVER retrieve the call.Cirro Energy
Date: 10/13/2022
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-800-692-4776 so we can assist. Thank you for your time.Cirro Energy
Date: 10/19/2022
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to X-XXX-XXX-XXXX so we can assist. Thank you for your time.Review fromKatherine W
Date: 08/10/2022
1 starKatherine W
Date: 08/10/2022
Do not sign up with Cerro Energy!! In May, some people pretending to be me signed themselves up to get energy at their homes. They have done a voice recognition and they verified it was not me that sent the request. Still, they honored the request before that. There was no question as to if this was me, they simply honored the request, well, here comes the bill in May, with two additional addresses with charges added to our bill. We called cirro energy, they said they would look into it, but they did nothing I called them again today(August 9th, 2022) there was no record of this anywhere. I really was upset when I talked to them today, and they reassured me something would be done. I have my doubts! If you are thinking about Cirro Energy, I would encourage you not to go there!!!Cirro Energy
Date: 08/12/2022
Thank you for the opportunity to address your concern(s). We are here to help Monday - Sunday: 7 AM - 10 PM at X-XXX-XXX-XXXX.Review fromJeff P
Date: 07/01/2022
1 starJeff P
Date: 07/01/2022
Completed my contract period in May with an account credit of $204.34. As of July I have yet to receive my refund nor do I have a firm date that it will be delivered. I have spoken with Cirro representatives on three different occasions starting two weeks after the contract expired and each time I am told that they will make a request for refund. I have no idea when I will receive my refund ... Stay away from this providerCirro Energy
Date: 07/06/2022
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to X-XXX-XXX-XXXX.
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