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Business Profile

Dog Training

Halo Collar

Headquarters

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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Halo Collar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Halo Collar has 2 locations, listed below.

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    • Halo Collar

      5465 Legacy Dr STE 650 Plano, TX 75024-4171

      BBB accredited business seal

    • Halo Collar

      50 Tice Boulevard, Suite 340 Westwood, NJ 07677

    Customer Review Ratings

    4.05

    Average of 287 Customer Reviews

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    Review Details

    • Jordan S

      Date: 04/30/2025

      Jordan S

      Date: 04/30/2025

      We're highly disappointed with the customer service experience. We've been given the runaround so they can avoid refunding us. Ultimately, this product didn't work for us. The network GPS was inconsistent, and the feedback stimulus was too weak for our husky. Many customers have had similar experiences. We gave it the college try but stopped using it. A year later, we were charged again for the annual subscription. We contacted support and were told we could be refunded if we provided them with a receipt and removed the collar from the app. We did so, and then we were told we couldn't be refunded. We were forwarded from one rep to another, only to stop receiving communication. I've been contacting support for two weeks, and they've been unresponsive to my status requests. **************** is outsourced to an overseas call center, and the **** respond with scripted boilerplate language instead of treating us as individuals. Extremely unprofessional to lie to us, tell us to jump through hoops--which we did--and then stop responding to avoid a $150 refund for a service we didn't use after paying $600 for a collar that didn't work. Ridiculous. Don't give this company your money. There are many cheaper alternatives to their product that work way better.

      Halo Collar

      Date: 05/01/2025

      We are so saddened to hear this. A member of our Management Team will be in touch with you shortly to help resolve this. Thank you for your patience.

    • Jessica L

      Date: 04/10/2025

      Jessica L

      Date: 04/10/2025

      Collar is trash! I bought 2 Halo collars and went through the "training" videos. The collars were glitchy from the start and would zap them even when they were not near the fence line. One of my dogs started having behavioral issues due to the collar so we stopped using them. The subscription auto renewed on April 1 and called to cancel on April 2 and they would not issue a refund. It is there policy to NOT issue refunds. This is poor customer service and I will never go back and I will discourage anyone from ever purchasing a Halo collar. Terrible customer service.

      Halo Collar

      Date: 04/14/2025

      We're truly sorry to hear about this. After looking into the matter, we can confirm that your subscription has been canceled and a refund has been issued. A member of our Management Team will be in touch shortly to ensure you're fully informed. We genuinely appreciate your patience and understanding.

    • Theresa S

      Date: 03/20/2025

      Theresa S

      Date: 03/20/2025

      Worst company and customer service ever! Do NOT waste your money on this collar. They are unable to resolve any issues and keep passing you around to different team members.

      Halo Collar

      Date: 03/24/2025

      We are so sad and disappointed to hear this. A member of our management team has reached out to assist you. We look forward to hearing back from you!

    • gayle a

      Date: 03/16/2025

      gayle a

      Date: 03/16/2025

      I purchased the Halo collar 3 for my dog last summer. After completing the training with him I was extremely happy with the results. Our place is on 18 wooded acres which are only partially fenced with **** wire and the halo collar worked great. When October arrived we hoped into our motorhome and toured around the southwest, staying in different camp spots. I set up Halo fences for our sites along the way and it worked without issue. We then crossed the Mexican border and continued down to our winter location in ********, ******. Upon arriving at our permanent site I went to set up the halo fence and found that my app would not open. That meant that I could not set up a fence. I started contacting Halo. It took a lot of phone calls but they were always there to answer. My issue was finally fixed about 3 weeks later by the advanced tech team. They worked very diligently to solve the glitch and since then it has been working flawlessly here in ******. I am very grateful to them for resolving the issue and they also reimbursed me for the time I was w/o the use of the collar and also for the inconvenience. I am a very happy camper now!***** ********

      Halo Collar

      Date: 03/19/2025

      This is so fantastic to hear! Thank you so much for being willing to share this through a review!

    • Roni R

      Date: 01/30/2025

      Roni R

      Date: 01/30/2025

      To summarize, after going through seven warranty replacements, the final outcome was tragic: our dog ran into the road and was killed because his replacement collar was not mailed as promised. This happened because he was running without a collar. I have never experienced worse customer service. One team member will provide one piece of information while another will give you something completely ************ NOT waste your money with this company. Their products do not provide safety for your pet.

      Halo Collar

      Date: 01/31/2025

      We are so deeply saddened to hear about this. We take matters such as this very seriously and want to understand more about what happened. I can confirm that our management team has reached out to you to assist further and we will do everything we can to assist you during this difficult time.

    • Kris K

      Date: 01/28/2025

      Kris K

      Date: 01/28/2025

      This is one of the most crooked companies I have have ever made the mistake of working with.I bought a collar from their site and then realized their monthly plan for a collar is not for me. With in 5 min, I reached out to support to cancel the order. They were unable to cancel my order even I emailed the same support ticket for two days straight without a reply and was informed by t was to late and I would have to return it. Which is wildTheir Customer support was rude and not helpful at all. I am frustrated that even though I was quick to let them know cancel my order they ignored it and are now making it very difficult to return the *********************** not do business with these people. They are scum and want your money. Nothing else.

      Halo Collar

      Date: 01/29/2025

      We are so disappointed to hear about your experience. We have looked into this a bit more and I can see that the return for your collar has been submitted. If there is anything we can help with to make this process smoother for you, please let us know!

    • Abigail T

      Date: 01/07/2025

      Abigail T

      Date: 01/07/2025

      Very very helpful! He was able to assist me with my issue and was so kind. It was easy as can be!

      Halo Collar

      Date: 01/08/2025

      Thank you for your feedback! We're thrilled to hear the assistance you received was helpful and kind, making the process smooth and easy for you.

    • Kielee P

      Date: 01/07/2025

      Kielee P

      Date: 01/07/2025

      We have been pleased with the effectiveness of the Halo collar. Unfortunately our collar strap broke and the collar fell off our dog. Luckily we found the collar. The warranty is covering the replacement strap. The entire process was quick and easy to go through. I logged into our Halo account and the link to warranty replacement was easy to find and the instructions on what to do (call and speak to a person) were very clear. I got someone right away and in like 3 minutes we were all set and my collar strap is on it's way. Will be happy when we can get the collar back on our boy.

      Halo Collar

      Date: 01/08/2025

      Thank you for sharing your experience! We're glad to hear the Halo collar has been effective for you and that the warranty process for the strap replacement was quick and seamless. Were happy to help keep your pup safe and sound!

    • Kimberly K

      Date: 01/07/2025

      Kimberly K

      Date: 01/07/2025

      **************** was quick and very satisfactory. Have a 10 month old Saint ******* and would be lost without Halo.

      Halo Collar

      Date: 01/08/2025

      Thank you for sharing! We're thrilled to hear that our customer service met your expectations and that Halo is making life easier with your pup. We're here to support you every step of the way!

    • Richard B

      Date: 01/06/2025

      Richard B

      Date: 01/06/2025

      Very helpful and quick to resolve issues and get replacements sorted

      Halo Collar

      Date: 01/08/2025

      Thank you for your feedback! We're glad to hear our team was helpful and quick in resolving your issues and sorting out replacements. Were always here to assist!

    Halo Collar is BBB Accredited.

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