Reviews

This profile includes reviews for Flooring Services SW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flooring Services SW

  15709 Impact Way Bldg 2 Ste 100 Pflugerville, TX 78660-6100

  
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  Flooring Services SW

  6400 N Loop 1604 E Ste 115 San Antonio, TX 78247-5006

  

Review Details

• Review fromBM R

  Date: 05/09/2025

  1 star
  A one star rating is giving them a lot. If I could give a zero I would. This company is used by my home builder to install my tile flooring. It was installed four years ago. And the entire floor is lifting its hollow sounding. It has bowed up. It is cracking. It was very poor installation. These tiles have been sounding hollow for years, but I was told as long as theres no cracking, etc., that it was within acceptable limits. They did not put enough thin set down, they did not back butter the tiles. The warranty manager says that the damage is caused by foundation shifting, and water damage. Theres been no water damage whatsoever in my house. Claiming that water seeps into the grout because its porous. For that to have happened, I wouldve had to have had a flood in my house which has never occurred. They wont work with me at all on it. And now Im going to have to replace the flooring at my own expense. A floor that should not be coming up after four years. The warranty manager was rude, had already made up his mind that since it was past the one year warranty they were not going to help. I would not recommend this company for flooring.

• Review fromMarlena F

  Date: 04/26/2024

  1 star
  We bought a house in 2019 through Lennar and this vendor did the install! They have replaced my floor twice since we moved in and the first time was within the first year! Within 6 months of replacing our floors we noticed the floors were buckling in the same area! We contacted our builder ****** and the sent the flooring manager out again which at the time was ****! They had a specialist come out to inspect for moisture and to see if there was enough space from the wall! Keep in mine we have rolling chairs in the kitchen and we were told by both ****** and the Flooring company that it was not the chairs and it seemed to be a mystery because the floors started buckling In the same area!The flooring company and Lennar coordinated to have our furniture moved out and plumbers come remove toilets so floors could be replaced in the whole house again! Oh, I forgot to add in the beginning we were told that our floors were installed without the plastic underneath so that was probably the issue. Fast forward floors were replaced for the second time!Within 6-8 months from the second time having floors replaced we noticed the floors buckling in the same area! We contacted our builder ****** and they told me I needed to contact the flooring company which I did! At the time **** was the flooring area manager I believe and after reaching out to him several times with no response I contacted the flooring company and it took them a while to call me back! Long story short, out the blue they sent their installers out for the 3rd time and the came in removed the trim from the walls and began to lift the tile. I contacted the flooring company to let the know that the installers was here to replace the tile but no one had reached out to coordinate removing the furniture! After several calls and getting the runaround for several months I get an email from ******** with ****** saying there were not going to cover replacing the floor because of my rolling chairs! Total bs

• Review fromJoel H

  Date: 06/19/2023

  1 star
  It's disgusting they rob workers with repairs that don't exist a lot of worker didn't want to work no more they still a lot of money and a low pay to workers they need to be invested

• Review fromSonja C

  Date: 12/10/2022

  1 star
  I purchased my home from ************in *******, **. I am complaining because I am dissatisfied with my floor getting fixedand leveled correctlysince 03/2020 purchaseddate, with hearing airpockets, unleveled floor and repair was still not completed tosatisfy.Several Services finally came to the home to conduct an assessment and take pictures of the multiple issues. He promised to have a team return to fix the issues.When I first learned of this problem, I contacted builder September 1, 2020 and they made a call at your company. They had several workers come out but no one fixed theproblem. I continue to request by the builderto fix the problem. Since the request came I had over 30 or ********** come to theexam floor but no resolution. They were rude, disrespectful, uncooperative, angry, confused why they are coming, aggressive, insulting towards my family and inpatient. Today is Dec 10th and Flooring services returned to the home attempted resolving the list of issues identified, yet still remain unresolved dating all the way back to March 2020. Floor remain unlevel

• Review fromRicky L

  Date: 12/04/2022

  1 star
  ***********, ** location: Flooring services is the vendor utilized by our builder, *********************************************. We moved into our home on Sep 14, 2022, which was 29 months after contract. During this move-in process, our builder populated a mutual post-punch list which included several fix actions required by Flooring Services. We initially identified issues in March ************************************************************** April 2022 a series or formal documents, including change orders were published to resolve incorrect tile install. Upon moving into the home in Sep 2022, not only were the errors identified months ago not corrected, but we also identified several broken/cracked pieces of tile, messy grout in several areas of the home, and raised tile in multiple shower floors. In early Nov 2022, after almost 2 months of trying to get a representative here, a gentleman from Flooring Services finally came to the home to conduct an assessment and take pictures of the multiple issues. He promised to have a team return to fix the issues. Today is Dec 4th and Flooring services has not returned to the home to resolve the list of issues identified, dating all the way back to April 2022. We continue to engage the builder and vendor regarding these issues. We are also looking at warranty options in an effort to finally get these issues resolved. We put our trust in this company and they continue to lack professionalism and integrity meeting their obligations. We will provide an update once these issues are finally resolved.