ComplaintsforSureBridge
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
It all started with a health market insurance sales person named *********************** from ******** ** He sold me Life, Dental and Health Insurance on February 05 2024. My health was through Ambetter and Life and Dental are through The Chesapeake Life Insurance Company. I received emails stating when my premiums would come out every month which states the first of every month. Well I received a text from *********************** on 02/07/2024 stating that my premium for life and dental were going to be taken out. I called him and told him that was not true that my premium comes out on the first. Well the next thing I know I get an alert from my bank stating that the premium had in fact been taken out! I proceeded to text *********************** back because I was ****** off and told him to cancel my all my policies and to put my money back into my checking account. Which he still has not done so yet! My husband who is disabled and has congested heart failure is so mad because it's his money! And plus ***** has my last name spelled wrong! It's ************************* not *************************!Business response
03/07/2024
Thank you so much for reaching out to us. Please know that we are reviewing ************************ complaint and will be providing a response directly to us. Please let us know if you have any questions.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had life insurance with Surebridge. Autopay on my checking account was set for the 9th of each month.1/4/2024 spoke to ***** (CSR437), told him to TURN OFF AUTOPAY on my account. Also, that I wanted to reduce my insurance coverage. He said to email ******************** and explain my request.I emailed ********************.1/5/2024 spoke to ****** (CS448010524) and told her that an ACH withdrawal of $297.48 was taken from my checking account, and that was a BIG MISTAKE on their part. She said I would get a full refund within 3-5 business days or sooner, and she was sending an email to billing to have this done expeditiously.1/10/2024 spoke to *****, explained my issue, she reviewed my request and said that ****** did put my request for refund and her computer shows the refund to occur by 1/17/2024 as a priority.1/10/2024 spoke to ********* (********), explained the urgency of the issue and asked to speak to a supervisor. She transferred me to a supervisor after explaining that a supervisor wouldn't be able to change the refund time.Spoke to supervisor ******, he said I will receive $234 by the 17th. That the remaining $63 was a charge for 3 months of reduced insurance coverage. But I never received an email response from ********************. ****** also said the remaining balance of $63 will be provided separately (Cancellation CS1290110241245) in 14 days. 1/18/2024 spoke to ***** and she said I should receive my money by January 25th, and if I don't receive my money by then, to call back. It has now been 14 days since $297.48 was taken from my checking account and I want my refund!Business response
01/29/2024
Thank you so much for reaching out to us. We are currently reviewing this and will be responding directly to the insured. Please let us know if you have any questions.Initial Complaint
12/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
A charge was applied to my checking account every month in 2023. I assumed it was for my health insurance, however Chesapeake UHC is not on any of my documentation from ****** healthcare. I believe this is a fraudulent charge not associated with any product or service not was it authorised.Business response
12/21/2023
Thank you so much for reaching out to us. Please know that we are reviewing this complaint and will be responding directly to the insured. Please let us know if you have any questions.Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I sgned up, via an agent on the Govt website for 1 (one) supplemental policy from this company, and found out later that I actually had been signed up for 3 extra policies, which I never agreed to....AND they never contacted me to tell me about the other policies...I was told that it is not "company policy" to send policy holders cards or any information regarding their Surebridge Insurance, and its clear to me now, that this is so that the company can add policies and charge customers for them without their knowledge. Also, the company doesn't take claims online, which makes this "insurance" virtually useless...The folks make it hard to file and do not communicate with customers so what purpose do they serve, other than enriching some CEO...I demand my entire year of payments refunded from these crooks ASAP...Business response
12/21/2023
Thank you for reaching out to us. Please know that we are reviewing this complaint and will be providing a response directly to the ******************.Customer response
12/22/2023
Complaint: 21002151
I am rejecting this response because: This "insurance" is a RIP OFF...I, as well as their other customers, deserve a FULL refund from these thieves,,,
Regards,
***************************Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My father passed away on July 16, 2023, unexpectedly, at 52 years old. I am the sole heir to his estate along with a $100,000 life insurance policy. It is now 4 1/2 months since I made the initial claim and it has been nothing, but back and forth excuses. First, they need the medical examiner's report. Done. Then they needed the toxicology report. Done. Then they needed clearance from the medical company handling the claim. Done. Everything was cleared to be paid out and now they are saying they need a letter from his doctors for the last 5 years. Policy #*********, Policy ****** is *************************, my name is ***************************.Business response
12/06/2023
Thank you so much for reaching out to us. Our condolences to ****************** on the loss of his father. We have advised ****************** the claim is pending ******************** on medical record. I emailed him directly as well.Initial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I trusted a United healthcare agent to match me with a health insurance plan from ****** permanente over the phone. I was content with my plan but this whole time that I thought I was paying for ******, I was paying for two insurances because the agent also authorized my signature and info for a life insurance plan with Chesapeake Surebridge that I didnt okay. Now Surebridge is refusing to refund my money that they have been taking out since March of 2022 all the way till October of 2023. I would like a full refund of the money stolen from my account. I have seen other scam related complaints regarding Chesapeake surebridge.Business response
11/21/2023
Thank you so much for reaching out to us. We are currently reviewing ******************** complaint and will be providing a response directly to her once our review is complete. Please let us know if you have any questions.Initial Complaint
10/04/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I spoke to a insurance broker, he was helping me get insurance. I was signed up for the affordable care act. Well I was told I **uld get help with ** pays well I was signed up for a life insurance policy that I did not request. This company is lying to people. ****** was taken out of my bank ac**unt. I have filed a dispute with them today. I want my money back. I did not request a life insurance policy!!.Business response
10/11/2023
Thank you for contacting us. We are currently reviewing this and will be providing a response directly to the customer. Please let us know if you have any questions.Customer response
10/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
09/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I look at my back account everyday notice a charge for ****** never delta with this company never had insurance with them in my life was CHESAPEAKE-UHC now have to take money out and call my bank to get me a new card and use this as a fraud dispute.. ..Business response
09/13/2023
We appreciate you contacting us regarding this matter. We are currently looking into this matter and will be responding directly to ****************.Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mother who was the policy holder had passed away. I am trying to seek payout on the claim and they sent me paper on my claim I filled out entire package and mailed back in then called to check on it was told that they did not receive one of the forms although all sent in together then I faxed the missing form directly to them and then waited 2 weeks called again to check status company was really rude and said still have not received form even though I have transaction showing was faxed they are just stallingBusiness response
08/07/2023
Thank you so much for reaching out to us. Please know we are reviewing this complaint and will be responding directly to ***************Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My past bank statement shows a charge of $107.40 on my PenFed account on 05/04-05/05 from CHESAPEAKE-UHC ************ **. A web search located this company as The Chesapeake Life Insurance Company a UnitedHealthcare company. I have never spoken with or authorized this charge from them whatsoever. It is clearly a fraudulent charge and from others' reviews, this company is clearly stealing identity and fraudulent charging at will. Identity fraud is a federal crime (Act, 18 U.S.C. **** ) and if I cannot resolve this with BBB, my bank, or them and I will have no other recourse then to report this to my ******************** this criminal act.Business response
07/21/2023
We appreciate you contacting us. ****************** contacted our customer service department on July 17, 2023 and it was explained to him this charge was for an insurance policy his wife had. He advised us he was going to speak with her regarding this. We advised him his wife was welcome to call in order to obtain more details regarding this policy. We have also mailed a letter a follow up letter to her as well. Please let us know if you have any questions.
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Customer Complaints Summary
64 total complaints in the last 3 years.
13 complaints closed in the last 12 months.