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Find a Location

HealthMarkets, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHealthMarkets, Inc.

    Insurance Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    HealthMarkets, Inc. has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      9151 Boulevard 26, North Richland Hills, TX 76180-5600
      BBB File Opened:
      5/1/1981
      Years in Business:
      43
      Business Started:
      1/1/1981
      Business Started Locally:
      1/1/1981
      Business Incorporated:
      12/28/1984
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Insphere Insurance Solutions, Inc.
      Related Businesses
      Business Management
      • Ms. Kristi Colbert, Manager
      • Mr. Michael (Mike) Z. Stahl, Senior Vice President
      • Mr. Mark H. Smith, Director
      Contact Information

      Principal

      • Ms. Kristi Colbert, Manager

      Customer Contact

      • Ms. Kristi Colbert, Manager
      Additional Contact Information

      Fax Numbers

      • (817) 255-3585
        Primary Fax

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On January 13, 2023 I spoke with agent ************************************** ******** from HealthMarkets.Insurance Agency and asked to purchase a Cigna healthcare plan and a vision plan. She asked if I would like dental, a hospital supplemental plan and a accident plan as well. I said no after hearing the cost. She said she would send me a brochure in with info about these policies to look at in case I wanted to add them at a later date. She told me to that she would need me to Sign my coverage documents to confirm that I wanted to enroll in Cigna and a vision plan. She confirmed that these were the only 2 policies I was agreeing to. We confirmed that I was NOT getting the supplemental dental, hospital or accident policies. This was all on a recorded line. Then she told me to go ahead and sign the Edocument confirming these policies. I was put on auto draft. I recently looked at my auto drafts and I have been charged approximately $45 a month since January ************************************************************************************************************************************** sign documents with it inserted for the policy. This was dishonest and unethical and NOT RIGHT. The whole conversation was recorded. I would like the phone recording to be reviewed to confirm that I never agreed to Hospital or Disability policy supplemental insurance and I would like a refund for the amounts I have paid since January 2023.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Justin P

      1 star

      11/07/2023

      I used health markets in ******** my agents name was ******************************* He sold me a policy and did not explain that I would have to pay and be reimbursed not real insurance now I have to spend thousands of dollars out of pocket and hope that I am actually reimbursed . Furthermore, I have tried to make contact over 10 times with this agent who simply does not respond.

      HealthMarkets, Inc. Response

      12/20/2023

      Thank you for the opportunity to assist you. We reviewed your complaint and have provided you a written response (via US mail). You should be receiving this soon.

      Local BBB

      BBB serving the Heart of Texas

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