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Business Profile

Insurance Companies

American Income Life Insurance Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for American Income Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Income Life Insurance Company has 308 locations, listed below.

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    Customer Review Ratings

    1.4

    Average of 805 Customer Reviews

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    Review Details

    • Brittney J

      Date: 07/31/2025

      Terrible company refuses to cancel your policy even after following sending in the proper paperwork. Keeps harrassing me with bills for a policy I cancelled.

    • ALICE S

      Date: 07/30/2025

      OMG, this is by far the worst insurance company under the sun. are they Globe Life? are they American Income Life Ins. *** they say they are part of Globe Life, but the rates are so dramatically different. I ran into so many problems right at the beginning, so I cancelled on 6/26/25. they said my refund ck would be mailed out and it is now 7/30 and I still don't have it.. I spend more time on the phone with them then I should have to. the employees are trained to say anything to pacify the customer and I'm sick to death of being jerked around.BEWARE

      American Income Life Insurance Company

      Date: 07/31/2025

      Please accept our sincere apology for this cancelation issue. Please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to *************** Well have a supervisor reach out to you as soon as possible.

    • Un S

      Date: 07/26/2025

      Impossible to cancel policies. I lost my job and called to cancel the life insurance policy. They said they would send me the paperwork by email but never did. Then they took a loan out under my name against my account to pay for the policy that I canceled a month ago. So they don't let you cancel and then steal your account value to pay for policy that I canceled.

      American Income Life Insurance Company

      Date: 07/30/2025

      Please accept our sincere apology for this cancelation issue. Customer satisfaction is a top priority for American Income Life. If this issue is still unresolved, please send us an email with your name, reason for your inquiry, policy number, phone number and the best time to contact you to *************** Well have a supervisor reach out to you as soon as possible. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.

    • Colette N

      Date: 07/26/2025

      Do not sign up for insurance with this company. They will harass you about policy updated. They are not honest and you will regret it. You will have the hardest time trying to cancel with them and they will steal from you financially

      American Income Life Insurance Company

      Date: 07/30/2025

      We sincerely apologize but appreciate your feedback letting us know where improvement is needed. If this issue has still not been resolved, please reach out to our customer support team directly at ************** so a supervisor can reach out. They will need your name, policy number, reason for your inquiry, the best phone number and time to contact you. Thank you again for letting us know.

    • Shelby J

      Date: 07/25/2025

      I am extremely disappointed in the way I was treated by ****** **** and his team. I was called on July 24th to set up an appointment to talk about changes to my coverage. After that call was over, she called my twice to let me know my spouse needed to be on the call as well. I told her my spouse has little to do with my life insurance. She then asked me if I discuss my financial business with my husband. That was complete inappropriate to ask and frankly, none of their business. Then I get a call from ****** **** 3 hours after our scheduled appointment, where he told me the company was over doubling my monthly rate. When I told him I was not paying 90$ a month as a 28 year old person, he asked me if I was okay with my family paying for my funeral if I had an untimely death. I was so appalled by that question that I told him to cancel my life insurance. I will not be harassed by phone (because this company calls several times a week) just to be talked to like that for a service I PAY FOR.And after some quick searching, I am able to get move coverage for less at other places.

      American Income Life Insurance Company

      Date: 07/28/2025

      We sincerely apologize that your experience with our representative was less than you expected. Thank you for taking the time to let us know where improvement is needed. Please don't hesitate to reach out directly to ************** with any additional questions or concerns.

    • Norman R

      Date: 07/25/2025

      This company,l would never advise anyone to be a port,think me later,zero stars

      American Income Life Insurance Company

      Date: 07/28/2025

      Thank you for voicing your concerns. We care about your familys financial security. Please email us at ************** and include your name, policy number, and phone number. We would like to connect you with a supervisor to get any issues resolved to your satisfaction.

    • Holly J

      Date: 07/24/2025

      After an absurd amount of call I asked to be removed from the call list as I was nit the account holder they were trying to reach. I have since received messages from this company stating verbatim :"We see that youve read our messages, and we want to inform you that the system will continue calling and texting until a meeting is scheduled. Please dont blame us for the calls and texts, as they wouldnt occur if we could reach you." It is Completely unprofessional for a company send send out messages that basically say "We are going to keep harassing you even though you have already asked to be removed from out list". On top of this is still receive an alarming amount of texts all from different numbers but with thw same message: that ***** from American Income Life is trying to reach ******** and would like to schedule a zoom. I do not have an account with this ********************** and the harassment needs to stop.

      American Income Life Insurance Company

      Date: 07/28/2025

      Hello *****, we are so sorry you have been inconvenienced. Please send an email with your phone number that you'd like removed to *************** Thank you for letting us know about this. We wish you the best.

    • Kendall N

      Date: 07/21/2025

      One of their employees, ***** ******, foraged my signature and opened a policy without my consent in 2022. It took months to get my refund. AND if that isnt enough, I still get calls every 4-6 months from this company despite asking to be taken off the caller list. It has been YEARS since I declined and at this point it is harassment. I should have sued when I had the chance.

      American Income Life Insurance Company

      Date: 07/23/2025

      We are sorry to learn about your experience and take claims of this nature very seriously. We invite you to send us an email to ****************************** with more details so that we can investigate this matter.

    • T. G.

      Date: 07/15/2025

      American income life is the worse company to deal with. I been trying to get a refund of my fraudulently enforced policy. Me and my wife signed up in Nov 2024. December I was denied. So in January we found better and more coverage with a great company. In January, the salesman called said he found another policy. I told him no thank we have our own. February comes they bill me for a policy I never gave permission to enforce. I have sent multiple emails canceling a policy that was never should have been enforced in the first place. Now they're trying to deny me, my refund from a policy i never. ****** to pay for it, do not go with this company. A bunch of liars, I just can't trust this company. Don't do it

      American Income Life Insurance Company

      Date: 07/18/2025

      ******, we would like to escalate this issue to a supervisor. Would you please email the specifics of your situation to ************** with your name, policy information, a good callback number and the details of your situation? We hope to hear from you soon.

      T. G.

      Date: 07/23/2025

      I have already sent an email to pos@life on 05/01/2025 with no resolve but deception. Email sent Subject: Immediate Cancellation of Policies Due to Fraudulent Conduct Dear American Income Life I am writing to demand the immediate cancellation of both my insurance policy and that of my wife ***** ******/******, ******** and ********, due to fraudulent activity involving your sales personnel. We have reason to believe that material misrepresentations and/or deceptive practices were employed by ***, which fundamentally compromise the legitimacy and trustworthiness of the agreements we entered into. Such conduct is unacceptable and breaches the principles of good faith upon which insurance contracts are based. The original sales representative, ******* H. ********* (MO-S-S-PARKSSALVAGGWM669), was unable to complete the sale. His manager, ***, then took over and finalized the policy. Initially, I was denied coverage. However, on February 11, 2025, at 2:22 PM, *** contacted me stating that I had now been approved for a policy. I explicitly declined the offer during that call. Despite this clear refusal, I was billed on February 28, 2025, without my consent or authorization. This constitutes fraudulent activity and a breach of trust.

    • Moriah J

      Date: 07/14/2025

      Horrible! I cannot access my account, cannot log in, at all! Called customer service to cancel after I received a letter that my minor, child's, information had been compromised! There was no option to cancel just an option for policy change. After waiting for a half hour I was told I had to be transferred!!! Not only that, after a policy upgrade I was removed from the account and was told due to HIPPA they could not talk to me about my child's information and they could only talk to my husband! I initiated the account and upgraded it!!! Then come to find out the upgrade was not even in their system even though it occurred over 1.5 years ago! Then they tell me they have to look into the change and I'm transferred back to the main phone number to start all over again! I'm livid and so disappointed in the company, customer service, account database, lack of responsibility for sensitive information and the inability to cancel without going through all the hassle!

      American Income Life Insurance Company

      Date: 07/15/2025

      We apologize for the experience you had with us. We would like to immediately connect you with a customer service supervisor. Please send an email to ************** with your name, a contact phone number, and the details of your request. We want to resolve this matter to your satisfaction, and we hope to hear from you soon.

    American Income Life Insurance Company is BBB Accredited.

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