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Business Profile

Bank

City Bank
BBB Accredited BusinessA+Rated by BBB
Visit Website(806) 792-7101Write a Review

About

Important information

  • Additional Info:

    This profile is for City Bank, a bank based in Lubbock, TX with locations throughout the state of Texas and New Mexico. 

    This business is NOT associated with Citi or Citibank, a business based in New York City that provides a variety of financial services, including bank accounts and credit cards.

    If you are looking to file a complaint or customer review against Citi, please use the link below:

    https://www.bbb.org/us/ny/new-york/profile/banking-services/citi-0121-140

Overview

City Bank

5219 City Bank Pkwy

Lubbock, TX 79407-3544

Get DirectionsView Service Area

Find a Location

City Bank has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    City Bank is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    BBB Accredited Since: 6/7/2002

    Years in Business: 42

    Business Details

    Local BBB:
    BBB serving North Central Texas
    BBB File Opened:
    8/26/1999
    Business Started:
    4/13/1984
    Alternate Names:
    City Bank Mortgage
    Business Management:
    Ms. Julie Beene, Senior Vice President
    Mr. Curtis C. Griffith, Chairperson/CEO

    Additional Contact Information

    Principal Contacts
    Ms. Julie Beene, Senior Vice President
    Mr. Curtis C. Griffith, Chairperson/CEO
    Mr. Cory T Newsom, President/Director
    Mr. Steven B Crockett, CFO/Treasurer
    Customer Contacts
    Ms. Kelsey Tubb, Marketing Manager
    Ms. Star Fabila, Customer Service Representative
    Ms. Julie Beene, Senior Vice President
    Mr. Curtis C. Griffith, Chairperson/CEO
    Mr. Cory T Newsom, President/Director
    Mr. Steven B Crockett, CFO/Treasurer
    Fax numbers
    Primary Fax: (806) 281-5374
    Other Fax: (806) 771-4535
    Additional Phone Numbers
    Other Phone: (800) 687-2265
    Social Media

    Additional Information

    Other Resources
    Federal Deposit Insurance Corporation
    550 17th Street, NW
    Washington DC 20429
    Phone Number: (877) 275-3342
    https://www.fdic.gov
    [email protected]
    Nationwide Mortgage Licensing System


    Phone Number: (855) 665-7123
    http://mortgage.nationwidelicensingsystem.org
    Texas Department of Banking
    2601 N. Lamar Blvd
    Austin TX 78705
    Phone Number: (877) 276-5554
    https://www.dob.texas.gov/contact-us
    [email protected]
    Texas Department of Insurance
    PO Box 144091
    Austin TX 78714
    Phone Number: (800) 252-3439
    https://www.tdi.texas.gov/
    Texas Office of Consumer Credit Commissioner
    2601 North Lamar Blvd.
    Austin TX 78705
    Phone Number: (800) 538-1579
    Business Categories
    Bank, Loans, Mortgage Broker, Crop Insurance

    Latest Reviews

    • MONICA W

      "City Bank froze my account without any notice, except for the day it happened. Have not told me why, except had a court order, but I have no way of knowing who this company is, and they will not let me close my account to avoid getting insufficient funds fees." ... Read full review

    • Angela M

      "Incident Summary: Dates: 9/5 & 9/8 Issue: A legitimate state-issued check from the State of California Comptroller Property Claim was incorrectly flagged as fraudulent by City Bank, Milwaukee Branch, REMOVEDTexas.Impact: I was denied bankly duties, discriminated against, treated in an unprofessional, condescending manner, accused of fraud, and left feeling humiliated, criminalzed and REMOVEDteller who's first name is REMOVEDgot between the business I was handling with other tellers who were clearly capable of calling the fraud department?" ... Read full review

    • Kimberly S

      "Last year my car was totaled from an accident. The bank received a check from the insurance as well as gap insurance." ... Read full review

    View all Reviews

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