Business ProfileforKelly Tractor & Equipment

I would not recommend doing business with Kelly Tractor & Equipment under any circumstances. The customer service is terrible and the owner (***** ********) will take advantage of you if given the opportunity.

On June 16th my company picked up a new tractor **** ******** and deck ****** ***** that we had purchased from Kelly Tractor & Equipment. Within 2hrs we had to return to the dealer because of a slipped rubber disk failure on the deck. The Service Manager automatically assumed it was our fault because the blades had a few dings and the quote for repair was $1,146.07.

On July 3rd the deck was ready for pickup. However, after further inspection, they could not determine or explain the cause of the failure and the bill was magically reduced to $650.85.

On July 26th after using the tractor/deck (approximately 40 hrs.) the same failure happened again when mowing a hay pasture. We returned to the dealer at their request, and they had it a week before informing us it was once again, we were at fault.

The sales representative at Kelly Tractor & Equipment who sold us the setup would not provide any assistance after the sale or go to bat for his customer. At that point, we then took it upon ourselves and called ***** **** (manufacture of the deck). Within 5 min of being on the phone explaining the situation, they informed us of a known manufacture warranty issue where the PTO boxes sometimes need to be shimmed.

We then informed Kelly Tractor & Equipment of what we just learned, and they immediately told us they had checked that. After not hearing back from them for a few days we stopped in and spoke with the Service Manager, which he admitted to not using a straight edge or level to check the PTO boxes, but according to him "eyeballed and they are dead nuts even"

The following week the dealer calls back and informs us that they checked the PTO boxes, and they did in fact need to be shimmed. They covered the discs and shim kit on the 2nd repair but absolutely refused to refund or issue credit on the 1st repair even after admitting fault for both malfunctions.

After a heated discussion with the owner *****, he stated we had broken a blade the 1st time. However, that is not true, and we have the original blades to prove they are not broken. They also can't provide any evidence (pictures) of where they are claiming the blade is broken which also doesn't have anything to do with the issue we are having to begin with!

We will be trading this setup in and buying our next tractors from someone who takes care of their customers, unlike Kelly Tractor & Equipment. If they would have been on the side of the customer, to begin with, and reached out to the manufacturer themselves all this could have been avoided.

I am happy to speak with anyone who has questions regarding my terrible experience with Kelly Tractor & Equipment.