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Business Profile

Tax Reporting Service

Tax ID Support

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Reporting Service.

Complaints

Customer Complaints Summary

  • 138 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************** They are paying to be a top result in ****** and are confusing people. Misrepresenting the process of getting an EIN, collecting sensitive information like SSN and ********* manager clicked on the link thinking this was the process and that they were using an official IRS website.I sent email for cancellation. No response.

    Business Response

    Date: 10/30/2024

    We received your email to cancel and responded to your email with:


    We have acknowledged your request to cancel Transaction ID # [***********]. Please anticipate a 7-10 business day timeframe for the completion of the cancellation and refund process. Following the return of funds to the original method of payment, you will be promptly notified via confirmation email. Thank you for your patience and cooperation in this matter.

     

    It was sent on 10/23/2024 at 11:03AM CST. Your refund was processed back to you the same day. 

     

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 21, 2024. I was also deceived thinking this was a legitimate ******* website. I ordered a EIN without realizing this site was a scam. I contacted them through support email less than 8 hours later and they replied. They offered $100 refund. When I demanded full refund, they rescinded the offer in a subsequent email. I would like a full refund of my money.

    Business Response

    Date: 10/30/2024

    On October 21st, 2024, at 1:04PM CST we received your application for a new *** number. That same day we processed your application at 3:56 PM CST and sent it to the email address on file. At 10:37 PM CST you sent us an email wanting to cancel your application. 

    We explained that once we have assigned an active *** number, we are not able to, but we could provide you with $100.00 refund back to the original form of payment. You stated that you do not trust the *** assigned as legitimate and that we are marked as scam all over the internet and to cancel. 

    We explained that we are not able to do that and that the *** number that was sent to you was directly obtained by us from the ***. The official CP 575 letter. You then stated that you would accept $290.00 back or you will dispute with your credit card company and then went on a rant due to a typo in the email by one of our agents. Yes, we did rescind our offer because you were not settling with the refund amount, we were willing to provide. At that point we would just rather wait to hear from your credit card company.  

    We understand our service is not for everyone. This is why it is explained in detail from the ****** link to the checkout page that we are a paid service and under our FAQ page that you can file directly through the *** at no cost to you. 

     

    Customer Answer

    Date: 11/07/2024

    I am rejecting this response because:   I tried to cancel within the same day.  In fact within less than 12 hours.  Once I realized that this company was price gouging, I asked for my money back.  They offered $100 off.  Even at $195 it is still price gouging.  They could have negotiated something fair and reasonable, instead they rescinded the offer and were rather unaccommodating.

    Business Response

    Date: 11/11/2024

    We do not have to offer you any sort of compensation due to the nature of the service. Once the *** number has been assigned, a refund does not have to be issued. You assumed that because we charge a fee for this service and a simple typo in an email qualifies us as a scam. Our website states you can apply at no charge through the *** website. Our website explains that we are a Third-party company. The information was there for you to make an educated decision based on your needs for the *** number. 

    Customer Answer

    Date: 11/19/2024

    I am rejecting this response because:   I believe we are at an impasse here.  Victim shame me all you like.  I requested a refund/cancellation 8 hours later.  It took me that long to make my educated decision.  

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, October 18th, 2024, I was searching on ****** to set up EIN and was tricked into thinking that EINsupport/eintaxfiliing was the government agency that provides EINS. I put in my card not noticing the amount and didn't realize it was a scam trying to imitate the government site until after I received my confirmation I then tried to request a refund or cancelation. I was informed it was too late. This is a misleading business practice. If they weren't trying to decide you they would say in big letters we are not a government agency. Most people who have never set up an EIN or TIN probably wouldn't even notice. this is why I usually look up a URL or business before putting in my card number. I am looking for a full refund since there is no cost associated with this process. Thank you

    Business Response

    Date: 10/30/2024

    Back on 10/23/2024 we offered you $100.00 refund to settle this issue. You stated that this was better than nothing. We sent you an agreement and never received anything back. 

    Our website goes into detail of who we are, what we do and why we charge a fee. We do not state that we are a government agency, you assumed based off a ****** search, which also provides an AD that this is a paid service. We apologize that you were unhappy with our service, but it does state on every page of who we are. 

    Customer Answer

    Date: 10/30/2024

    I am rejecting this response because:  If i was so obvious to the average consumer i would not be the only one that has felt mislead and went to the BBB.  there are tons of bad reviews and an F rating.  i have also started to file with the *** consumer protection division, *************************************************************************** and *************** of consumer affairs **************.  I have included these links so that others know where to go to get the issue rectified.  This is the first BBB review i have ever completed.  that is how strongly i feel about the way your company has treated the situation.  I have even contemplated filling a small claims case against them so they would have to come to my state to defend themselves.  Could have avoided all of this by just refunding me even most of my money back, but instead have decided to go about it in this manner.


    Business Response

    Date: 10/31/2024

    We have notated your account. 

    Customer Answer

    Date: 11/01/2024

    Not sure what notated my account means....

    Customer Answer

    Date: 11/01/2024

    I am rejecting this response because:  i am not sure what the response i have notated your account means?  or you processing a refund or am i moving forward with my complaints? 

  • Initial Complaint

    Date:10/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website pretends to be the *** and scams people into a $295 charge for a free service from the ***. This company is a scam.

    Business Response

    Date: 10/23/2024

    Once we have assigned an active EIN number, we are not able to cancel/refund.

    Customer Answer

    Date: 10/23/2024

    I am rejecting this response because:   This company should not be able to operate. Multiple fraud claims yet we are still letting this person operate under a fake *** website. How is that possible? I will continue efforts until this scam is no longer operating. Look at every review from the *** to ******. Please do something so more people are not tricked by this scam!

    Business Response

    Date: 10/31/2024

    We are a paid service. You have the option to file directly on your own. We provide information on our website explaining this. We are not a "fake IRS page" as you stated. We are a Third-Party filing service. Just like you are able to file for your taxes for free or you can hire a professional to file your taxes. The information is there in plain sight explaining who we are, what we do and why we charge a fee. 

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company TAXIDSUPPORT (a fraud company) disguise themselves as *** affiliated. I was charged for an EIN filing report which is suppose to be Free from the *** $295. The company does not want to respond to my e-mail nor phone calls. This company is a scam and charging individuals $295 who are not aware that filing for EIN number is free in the *** website. This website should be taken down immediately.

    Business Response

    Date: 10/23/2024

    As explained on our website, we are a third-party company. We received your application on 10/08. It was processed and the *** number was sent to your email at 9:4AM CST. You requested to cancel on 10/14 at 12:19 PM CST. We explained that once we have assigned an active *** number, we are not able to cancel. 

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied an EIN on the website and should be under *** website and free of charge. But I did not find out that I was on taxidsupport.com Website *** website should be free. This scam changed me $295.00 on July 2nd. Its scammed no receipt for the transaction charges to my credit card

    Business Response

    Date: 10/08/2024

    We received your application on 07/02/2024 at 6:17 PM CST. Your application was processed and sent to your email along with a receipt at 7:28 PM CST. 

    Customer Answer

    Date: 10/08/2024

    They have my credit card transaction and should be credit to my credit card account   I already opened dispute the charge with my credit card 

    Customer Answer

    Date: 10/08/2024

    I applied online and didn’t see that you are scammed people to getting a free money from people that IRS doesn’t charge any fees.  Please send me a refund to my credit card 

     

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I clicked on a link that ran by scammers, posed as a free *** website. They charged me $295.00 for a service that the *** provides for free, but they hijack consumers while disguised as a ****************************** They collect confidential information that would only be given to the government agency! I attempted to call their ************ number several times, but the call was disconnected each time. I want a full refund, without processing fees.

    Business Response

    Date: 11/01/2024

    Once an active EIN number has been assigned, we are not able to refund. 

    Customer Answer

    Date: 11/01/2024

    I am rejecting this response because:   Your website sheepishly re-directs directly to the *** site after stealing payments. The *** is then immediately issued, so your response is not acceptable, as it is immediately issued after payment is taken. If the company will  not issue refund, I will contact the *** and the *** to notify them that the company is posing as a representative of ******* and have the authorities investigate and pursue the matter from that standpoint. Otherwise, reply favorably and refund immediately to avoid having this Scam operation investigated to the fullest extent possible!

    Business Response

    Date: 11/04/2024

    The website explains in detail of who we are, what we do and why we charge a fee. It states that we are not affiliated with any government agency. Your application was processed on September 26th and this is the first time we have heard from you. We also did not receive any email that you had an issue. 

    Under the terms of service, you agreed to, once an active EIN number has been assigned, we are not able to cancel/refund. 

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 10th 2024 $295 I clicked on the site think it was the ******* site as it was sponsored by ******. I ordered a EIN without realizing this site was a scam. I would like a full refund of my money.

    Business Response

    Date: 09/17/2024

    We received your cancellation request on 09/12/2024 and sent you an email stating we would cancel and to allow 7-10 business days. 

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company posed as the *** free EIN page and I unwittingly paid them $249 dollars for an EIN number. I called them back immediately and they said that I may have to pay a $75 dollar processing fee to get refunded. They said Id receive an email within 72 hours to decide if Ill even be refunded. This company is scamming people.

    Business Response

    Date: 09/17/2024

    The company you are referring to is not our company. 

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 9/24. I was charged $295 for a EIN number. Then realized I was on wrong website. Called my bank and they gave me their phone number from the charge. Called right away and talked with ***** and explained what I had done. She said she would refund the money in ***** days. Called on day 15 and she said business days. As of August 9th no refund. Have called several times and left messages but no return call. I have read several complaints where they told them they couldnt return the money if they gave them a EIN number. They did not do one thing for me except keep my money.

    Customer Answer

    Date: 08/26/2024

    It has been 2 weeks and no response. Account has not been credited the $295. Is there a next step? 
    Thanks *****

    Customer Answer

    Date: 08/31/2024

    They have never responded to my complaint. Can I file another one?

    *****

    Customer Answer

    Date: 09/03/2024

    I still have not a response from the company. They will not return my phone calls. As of today no credit to my account. I just want them to explain how they justify keeping my $295 dollars since they did nothing. 

    Business Response

    Date: 09/17/2024

    Your refund has been processed. 

    Customer Answer

    Date: 09/26/2024

    I have reviewed the business response and accept this resolution. 
    I would like to thank them for doing the right and honest thing.

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