Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Joe Myers Toyota (**************************************) for deceptive pricing and undisclosed fees on my recent vehicle purchase. The dealership advertised a 2023 ****** Altima S (VIN: *****************) for $16,755, including taxes and fees, but the final contract price was $20,548.75, leading to a $7,559.26 overcharge beyond what should have been financed.Key Issues:False Advertising: The price was inflated from the advertised $16,755 to $20,548.75 without proper explanation.Hidden Fees: My final loan amount was $20,814.26, far exceeding the expected $13,255 after my $3,500 down payment.Missing GAP Coverage: I agreed to purchase ************** but it was not included in the contract or disclosed.Unfair Sales Tactics: The dealership rushed the process, preventing me from reviewing the final contract details before signing.Actions Taken:I sent a demand letter on 02/10/2025, received by the dealership on 02/12/2025, but I have not received a response.Resolution Sought:Refund of the $7,559.26 overcharge.Correction of the contract to match the advertised price.Proof of GAP coverage or a refund for the missing policy.I request the ************************ investigate this violation of Texas Deceptive Trade Practices Act (DTPA). Joe Myers Toyotas practices have caused financial harm, and I seek enforcement of my rights.Please advise on next steps. Thank you for your time.

  Business Response

  Date: 03/05/2025

  I have reviewed the paperwork from Ms. ******* deal. she indeed paid $***** for the vehicle. we have a dealer added pack of 995 that is added to every used car and is disclosed on the windshield of our cars on the addendum sticker. that package is for clear bra on the door edges and hood lip to prevent rock chips. Along with wheel locks and nitrogen for tire and wheel safety and performance.  Ms. ***** indeed  paid ***** +995 + tax title and license for the vehicle. our listed sales price Never includes tax title and license and the dealer adds. that is stated on our website at the bottom of the page. Ms ***** purchased some finance products that are inflating that number and confusing the sales price. I am having my finance director contact her to go over all her paperwork now. thank you. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
  Thank you for your response. However, I must respectfully decline your resolution. I received a certified mail containing documents that "I signed" The documents you provided contain signatures that are not mine. I have evidence of my actual signature, which clearly differs from the forged signatures on the documents you sent. In addition the sale price on the contract stays the value of the vehicle is $20,548.75. after my $3,500.00 down payment $17,048.75. The charges added on the second page on line 4 section D all the way to N. does not match what you stayed it in this response. However the finance amount is $20,814.26. On the advertised price it clearly stays $16,755 Including taxes and Fees. to my understanding those extra fee should be included. and even thought the price advertised was $16,755. on the documents stays the price of the vehicle was $20,5548.75. I did not authorize the add-on products, nor did I consent to the charges of $7,559.26. This matter involves potential fraud and forgery, and I am prepared to escalate it accordingly.
  

  Business Response

  Date: 03/07/2025

  Ms.  *****, thank you for your response. Our Price never incudes tax tile or license and fees. the PAYMENTS listed  DO include those things. if you go to our website and click on Price Details next to the payment listed it will show you the advertised price and then all the taxes and title and other fees associated with that payment. the price does not include these. please go to our website and click on the "price details" tab listed next to the payment on any vehicle. Our advertising is indeed correct and you paid the correct price for the vehicle per the listed price. that being said your accusation of forgery greatly concerns me. I am retrieving your deal and will review all documents signed. this is something that is extremely serious and will be investigated thoroughly. In addition any finance products you purchased you do not want you are able to cancel. Please let me know if you would like to cancel anything and I am happy to send you the paperwork to accomplish that. you can reach me at ************ or ***************** I will also update you on what I fin dafter reviewing all signatures on your paperwok. thank you.

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

  Good Morning, 

  I will send you an email with the information and proof of how everything does not add up and the add-ons I have on my account I did not approved on and have a signature on it that is not mine. I do however have a lawyer looking at this case. Thank you. 

  
  
   

  
  

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  27 September 2023 ***** *******, Fixed Operations Director Joe Myers Toyota Dear *** *******;I am writing to you today to convey my experience during my recent visit to your establishment. I initially left a voice mail which you in turn left me a voice mail. I was unable to telephonically communicate as I was out of state in a rural area, attending my mothers funeral. Therefore, I concluded an email would be the most appropriate form of communication.Please refer to customer #******** invoice *******. Service was for my 2016 Tundra. The truck was scheduled for basic fluid changes the front, rear differentials, transfer case, transmission fluid change, and cooling system flush and fill. When I picked up my vehicle, I noticed numerous additives were placed in my vehicle by your technicians without my consent. Your service writer never mentioned to me nor could I find any documentation that additive chemicals would be used in my vehicles that were not approved by me or by the manufacture. Additionally disturbing is that no new crush washers were used on the transmission, differentials, or transfer case. Omission of new washers leads to leaks. That is why the manufacture specifies them and you have them in your parts department. Did your technicians actually perform the services I paid for? Did they perform the services exactly as the manufacture established? NO. (This is not the first time I have encountered issues with your service department). They added expensive, unapproved, unnecessary additives to inflate the cost to the consumer.I await your response to resolve this matter.Regards ***** ******** (************************************)Cell ************

  Business Response

  Date: 10/30/2024

  Mr. ******** visited our service center this morning and we took care of all his concerns according to my Service Director. thank you!

  Customer Answer

  Date: 11/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need reimbursement for the fees of the process of getting your car fixed properly due to their negligence, which was initial cause of the functioning of your car not working , due to my vapor canister being unplugged and replaced with a white plastic causing air to enter my gas tank which eventually caused my car to stop functioning properly and my car shutting down .this was very dangerous and anything couldve happened to me while I was driving the car

  Business Response

  Date: 10/05/2024

  we apologize for any issues on repairing your vehicle.  we are happy to reimburse you for that $190.  please send me a copy of the invoice and i will get this handled for you. my apologies.  

   

  ***** *****.  

   

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get my car checked to see why my engine would overheat if I'm idling for too long and they said the cooling fan assembly needed to be replaced. Got that done and their website stated that all parts and labor had a 12 month/12,000 mile warranty. However around a month after this, the car was acting up again, and it was the same issue with engine overheating. This could have happened earlier but I never checked that the fan was running or not until that day. I went back on Saturday to get it checked again and on Monday they told me it was the same issue and the cooling fan assembly needed to be replaced again. However they said the part is the only one that warranty applies to and that I would have to pay ****** for the service. They said this is because it was an after market part, however they never told me it was going to be after market instead of ***. Not in the invoice or any point during the process. I'm now out ******* after last time and my car is still not fixed.

  Business Response

  Date: 10/09/2024

  this vehicle was involved in a collision and had front body work. this is very possibly what is causing the fans to fail for a 2nd time. we need to inspect the vehicle thoroughly to determine if something is pinched due to the accident that is causing the problem before we replace the fans again. regardless of after market or OEM there seems ot be another issue with this vehicle due to the accident it was in on the front ene per my Service Director. please let us know when you can drop it off with us. contact ***** ******* at your convenience *************  thank you!  

   

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April, 22. 2024
  I took my vehicle to Joe Myers Toyota for service on March 29, 2024. The cost of the service was $510. 32. During the service, the mechanic replaced the cabin filter and sprayed chemicals in the air conditioner ducts. While he was spraying the chemicals, he began sneezing uncontrollably. When I entered the vehicle, the chemicals permeating the car were overwhelming. I had to open the doors, run the air conditioner on high, and allow chemicals to vacate the vehicle, but to no avail.
  The air conditioner was converted into a weapon of mass destruction, a killing machine used as a host carrier to execute airborne and chemical warfare. Each time I drive my vehicle, existential threats to my life prevail due to deceptive service.
  When I took the vehicle to Joe Myers for routine service, the air conditioner was not blowing antigens, allergens, mold, chemicals, etc. After mechanics at Joe Myers Toyota Service Department serviced the vehicle, they converted it into a weapon of mass destruction killing machine using the air conditioner as a host carrier.
  I informed Adam ***** Service Manager, at Joe Myers, on April 4, 2024, about the condition of the vehicle after service was provided. He requested that I bring the vehicle back. I took the vehicle back on April 5, 2024, but nothing changed. The air quality worsened. My vehicle is still dangerously contaminated, and the air quality is unfit for humans to breathe due to existential threats from the airborne and chemical warfare transpiring in the vehicle. I am requesting that Joe Myers mechanics decontaminate the air quality blowing from the air conditioner into the vehicle by reversing the service executed and restoring the air quality to the safe condition it was in when I took the car to the service department for routine service. If you need further information, feel free to contact me.
  ******** *****

• Initial Complaint

  Date:03/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2005 Toyota Highlander for an Oil Change to Joe Myers Toyota on March 22, 2024. After waiting for more than hour the service was completed and I received the car and left. Within less than half a mile from the dealership the engine light came on. I immediately returned to dealership and expressed my concerns to service advisor. He called his supervisor "****" and asked for help. **** brought a fault detector device and said one of the sensors is bad. I explained to him my car never had any check engine light problem and it was not on when I brought the vehicle in. He immediately responded your car is 2005 model and anything can happen and started complaining about my car. I mentioned to him again my car did not have any engine light problem and it showed up after I left the facility. He did not take a responsibility and then advised me in order to fix it, the total cost will be $501. Furthermore, he showed a service report indicating that their is oil leak. I mentioned to him that the oil pan was replaced by Joe Myers Toyota. The oil pan was damaged when *** Myers did change the oil in the car back in August 2019. He again complained " look at the age of the car." Prior to recent visit to *** Myers facility, several months ago, after an oil change and tire rotation, soon after I left the facility the tire pressure indicator came on and I promptly returned to dealership and expressed concerns about the problem. **** came and without any hesitation advised me that I needed new tires and they have them on sale. I mentioned to him the tires are fairly new and I disagreed with him. He repeatedly mentioned "look at age of the car." As of today, I have not replaced the tires and during recent visit he did not mention anything about the tires. This is third time that my car has been damaged in the facility and I had to pay Joe Myers Toyota to fix the problem. In addition to all problems I faced, when I went to pay, the total bill was $617.05. I mentioned to cashier the total cost was supposed to be $501 not $617.05. I paid the bill and let the facility. I believe *** Myers created the problem and should not have charged me to fix the problem they created.

  Business Response

  Date: 03/30/2024

  Mr. ******* I apologize for your bad experiences with us on your last few visits. I sent you an email. please review when time permits. thank you

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,

  I strongly believe the business intentionally created the problem and they provide me with the full refund.

   

  Regards,

   

  ****** *********

  
  
   

  
  

  Business Response

  Date: 04/05/2024

  Me Rasoul,

   we do not agree that we intentionally caused any issues with your vehicle nor misrepresented any work done to your vehicles on any of your visits to the dealership.

  that being said we will refund the cost of your list visit in full just to bring this to closure. I believe $617? I will look it up.  ***** *******, my service director, will reach out to you to get this facilitated. Any future visits to our service department moving forward will be carefully scrutinized. 

  thank you

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  Regards,

  ****** *********

  
  
   

  
  

  Business Response

  Date: 04/19/2024

  Mr. ******,

  I have agreed to refund the entire cost of your visit which is $617. I am not sure what else you are hoping for here. as you keep declining the refund. which is what you stated you wanted in the complaint.  The offer to settle this dispute giving you a FULL refund for your entire service bill will expire at the end of this month. OR when you accept this offer. whichever occurs 1st.. the offer to settle will be withdrawn on April 30th.  thanks.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  They should take responsibility for the damage my car sustained while in their possession.
  
  Regards,

  ****** *********
  
  
   

  
  

  Business Response

  Date: 05/07/2024

  Sorry we are unable to resolve your complaint. We offered to refund your entire service visit of $617. You have rejected the offer and have not given any response. 

  at this point there will be no further actions taken on this complaint. best of luck.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 6, 2023 I took my car for a problem of the check engine light on and all the other lights in the dashboard, the car was jerking and the A/C and heat was going on and off. They recommended to replace the water pump and coolant flush, because they said that was the problem and everything was full of coolant. I agreed and they also replaced my front brakes. On Sat. Nov. 18, 2023 I lend my car to my uncle and aunt to go 24 miles to go check on their house. On their way back the car started jerking again and all the lights went on the dashboard again, including the check engine light. They manage to go off the 290 W Highway to the regular street. I called to have the car towed to the dealer, the dealer said that the engine gasket had to be replaced and they couldn't finish the job that day. We had to rent a car to move around. On Tues. they gave us the bad news that the motor engine burned out and that they were not responsible for that. AS they said that they did not touch the hose that was out on the driver side, but my uncle and aunt took a picture where the hose was out and clamp on the pad below. The dealer said that they did not touched that side of the car and are not responsible for what happened. They want to charge $7,478.49 for replacing the engine and labor work.

  Business Response

  Date: 12/05/2023

  we apologize for the issues you are having on your vehicle. however with a 16yr old vehicle with 150K miles it is not unusual to have things occur. if we had left the hose loose on the vehicle on Nov 6th it would have over heated on the way home for certain. would not have taken 2 weeks to do so. regardless, we see you are a good customer and woudl like to assist with the repair. Please contact Scott ******* at *** *** **** to discuss what we can help you with. thank you very much.

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  
  
  
  
  As you understand, I'm not a mechanic and expert to understand the pros and cons of what work was done in my vehicle. Justin, one of your managers said that because of the new water pump, the water pressure burst the hose out of its place and that your mechanic said that he did not touch the loosen hose. Now, per my understanding, wouldn't the mechanic have suggest replacing the hose and a new clamp to avoid such problem? You put me in a dangerous situation.

  Since the hose got loosed, little by little the car was losing water, little by little. On that Saturday, the vehicle was use in the highway, the more speed, the more water was loosened. This made the car overheated in an instant and dried everything inside making the motor unstable and consequently die. Because the mechanic didn't suggest replacing the hose and clamp, that hose got loosen and cause a problem which almost kill me, leaving us in the middle of the busy highway. Thank God we manage to get to safety.

  Of all the years that my family and I have owned Toyota cars, this is the first time a "motor died." And we had Toyota cars for many years, more than 15 years. We know the quality of the cars, and this is insane to think that a motor will die, just like that. You know what you are selling, right? A Toyota car is a good, reliable car.

  LSDJLPT
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 01/02/2024

  Agreed to install the used engine for free with no labor cost. Would still be a cost to purchase the engine. Found her one for under 2k.  said she can’t afford it so we still working with her.

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.  
  
  
  Thanks for the response. I don't agree on paying anything to the Toyota because the Toyota should be responsible for the damage on my car. I have asked for video footage of the labor that was done to my car. The engine and labor to replace it, should be covered in total by Toyota. I should not be responsible for it. They should give me a loaner car, as I don't have more money to rent a car. I need my car fixed this week. Thanks.
  
  
  
  Regards,
  
  Karla Zelaya
  
  
  
   
  

  Business Response

  Date: 01/11/2024

  We have spoken to Ms. ****** and have come to an agreement in which she will pay a portion of the used engine, we will cover the other portion of the used engine and do the repairs at no labor cost to customer. 

  Customer Answer

  Date: 01/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

  Thanks
  
  
  
  
  
  
  
   

  
  

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2023 Toyota highlander, on May 6th 2023. we discussed the pricing with sales rep and when we went to speak to the finance advisor we reviewed numbers once again. We determined that the amount of almost 1300 a month was ok. The advisor asked if he could be excused for 10 minutes to go help translate for a sales person because there was a buyer that did not speak English. We agreed. After about 20 to 30 minites the advisor returned, he told us that now all we had to do is sign the documents. Since we had reviewed pricing and docs, we proceeded to signing. About 4 weeks later I received a letter in the mail stating that my life insurance would be canceled because I did not provide a health physical, they sent me documentation where I had signed agreeing to get life insurance for the amount of the loan, it was then that I realized the advisor snuck those papers somewhere in between the contract documents and upon careful review of that portion I realized my initials and my husband's initials had been forged. I contacted Joe Myers and spoke to Jose the financial manager and he reviewed my entire loan documents, it was then that Jose realized that the financial advisor had not only snuck in life insurance but also tire/wheel warranty. This was in the amount of close to 7 or 8 thousand dollars. I was able to cancel the life insurance on my own, the tire/wheel warranty on the other hand became a nightmare. I called Joe Myers several times and spoke to 7 different people, one of which thought this ordeal was a joke and was mocking me. After 3 months they canceled the warranty and up until today I have not been reimbursed for all the interest I paid for the warranty and life insurance.

  Business Response

  Date: 10/07/2023

  We contacted this customer and were able to come to a resolution to this issue.  We apologize for any misunderstanding during this transaction. We have agreed to reimburse for all interest incurred on any product the customer did not want.  All unwanted products have been cancelled and refunded as of the date of this response.  Thank you.  

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my issue. 

  The message sent was so vague. That was not an apology, and the check they sent only covers what I paid, not my time and stress they put me through. Feels like an insult. 

  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 10/13/2023

  This will be the final response to the attached complaint. 

  we once again apologize for any experiences you had with us that were not exemplary. on your complaint, all products you purchased were indeed approved and signed by you. there was nothing forged, and your name was never added by anyone to any paperwork other than you. if you did not understand what you were signing or feel it was not explained or disclosed to your satisfaction we apologize. there is always some responsibility of all buyers to always review everything before they sign anything. 

  in addition, any products you did not want have been canceled per your request and all monies for those products was refunded some time ago. we have also furnished you payment for any interest incurred on this product and even a bit more than what was due.  this was done just to bring this to closure however it seems that was not accomplished. 

  there will be no further payments made of any kind on this transaction. we hope you can enjoy your new vehicle and have many years of trouble-free ownership. best regards. 

   

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  You have once again insulted me. Your finance department FORGED my husband's and my initials in a LEGAL document. There was no misunderstanding as you previously stated. Carlos admitted over the phone that it was a Joe Myers issue. So why do you put the blame on me? I am disappointed and disgusted at the behavior I am encountering at Joe Myers. If this is how you treat your customers then it is unacceptable. All I am asking for is for Joe Myers to take responsibility and send me a letter on letterhead accepting what they did was wrong and that they are sorry. I thought I was dealing with a prestigious company, am I not? 

  Now I am wondering, if you did it to us, who else have you done it to? 

  
  
  
  
  
  
   

  
  

  Business Response

  Date: 10/30/2023

  Brenda,

  I have personally reviewed all documents you and your husband signed. they are all exactly the same. The Picture of the form you sent is the cancellation form you requested to cancel your MPP. if you are stating we "forged your name" to any products or contracts please send them to me immediately. this is a very serious accusation, and we take it as such. However, as I stated, I personally reviewed all paperwork signed at time of purchase and they all match exactly and match your TDL signatures exactly. please immediately forward me ANY paperwork you signed at time of purchase you continue to state was 'forged" by us. As you requested all your monies have been refunded on product you decided you didn't want and ALL interest over the few months was also refunded. SO, if you have any "forged documents" please send to me immediately. regards.

  Customer Answer

  Date: 11/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  

   

  I see that you will not accept that my husband's and my initials were FORGED on the life insurance application. The reason I know they were not initialed by us is because I sign my initials and not print them. That document was NEVER given to me by joe Myers, I was given a copy by the life insurance people. I have learned a very valuable lesson, never do business with Joe Myers again. Jose/Carlos or whoever was responding to this matter, I am truly disappointed. 
  
  
  
  
  
  
  
   

  
  

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer wouldn't honor the service coupon they sent out in email - citing it's VIN specific as a VIN is noted in the fine print. This is already shady enough. but as I read through the fine print. There is no mentioning it's VIN specific.
  
  They bait the customer with coupon and not honoring it. This is fraud.

  Business Response

  Date: 06/01/2023

  Date Sent: 5/31/2023 1:46:13 PM
  thanks for your contact, Mr. ***.  these coupons are indeed VIN specific to make them nontransferable. on your 2nd attachment it clearly shows VIN# = and the last 8 of your Vin. in addition, because of the aggressive nature of these coupons they are not able to be combined with any other offers. also clearly spelled on page 2 at the bottom. please let me know if you have further questions. thanks 

  We will add the verbiage “ applicable to the listed Vin #” on future emails to avoid confusion. However we send thousands of these out and this is the first complaint I have seen on it. 
  
  Thanks for your contact. 
  
  Lance R. *****
  Managing Partner
  Joe Myers Toyota
  281-890-8700 Main
  281-664-**** Direct
  

  
  

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  The current coupon does not have have the language citing it's VIN specific. Printing out 8 digits doesn't mean it's VIN specific. The only reason I service my car there was because the coupon I saw which they did not honor. 

  
  
  Regards,
  
  Jeff ***
  
  
  
   

  
  

  Business Response

  Date: 06/02/2023

  Already agreed to reimburse the difference to this customer. Wasn't sufficient apparently. once again offering to reimburse the difference of what he paid and coupon price. Have a nice day. 

• Initial Complaint

  Date:02/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the YELP complaint filed by my daughter. I agree with all of this and would like Joe Myers to make things right in all areas that they cheated me on. My daughter, Carolyn *******, received a response to her YELP review by one of the owners Josh P., and he begged for a chance to allow them to fix this by asking her to contact Leo ******. She sent an email to Leo and asked him to contact her and he never did. We don't believe that he intends to fix this at all.
  
  YELP complaint: Joe Myers sales team knowingly defrauded and cheated my 80 year old father when he went in to buy the 3rd car in about 10 years that he has purchased from them. Hes a very loyal trusting man of 80 years of age. They told my dad when he was signing the finance papers that he could NOT finance sales tax- and he proceeded to pay $1200 on his credit card to pay for the sales tax. They gave him no paperwork on the used 2019 Toyota with 22,000 miles thar he traded in. He turned down the extended warranty that was $1500 and they told him that they would "give" it to him as this is the 3rd car he bought from them. But they added $1500 to the cost of the loan. He has credit score of 750, but on this new 2023 vehicle they gave him 8.9% for 84 months!! My father is 80, lives on social security and he has cancer. I am beyond livid that he was lied to and completely taken advantage of because he's elderly. You took advantage of an elderly man with cancer who is one of the most honest, kind people that you'll ever meet. Screwing loyal customers or any customers like this should not be legal.

  Business Response

  Date: 03/01/2023

  we are meeting with the Customer next week on March 9th. that is the earliest they could come in. Thanks  

  Business Response

  Date: 03/09/2023

  Met with Mr ******* and family today and was able to come to an amiable conclusion on this complaint. thank you

  Customer Answer

  Date: 03/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  My Father & I feel better about the outcome and the resolution options that Mr. ***** came up with in our meeting. Although we are satisfied with the outcome, we still feel that my Father was taken advantage of by members of the Joe Myers sales team. We hope that moving forward, Mr. ***** will be sure that his operation and team treat every customer regardless of age, sex, color or creed fairly with dignity and respect. “Treat them as if they were your own family’!

  Thank you Mr. *****- Best wishes Carolyn & Timothy *******