We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Purses

Louis Vuitton USA Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Purses.

Reviews

This profile includes reviews for Louis Vuitton USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Louis Vuitton USA Inc has 59 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 41 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Sandra T

      Date: 07/18/2025

      I purchased a handbag just a few days ago and never wore it not even once. When I returned to the store today to return it, I was shocked that they refused to take it back. The manager, ******, was incredibly rude and unprofessional. She claimed she suspected I might have tried it on at home and used that as an excuse to deny the return.This is absolutely unacceptable for a luxury brand like Louis Vuitton. I expected much better customer service and respect instead, I was treated with suspicion and arrogance. I will never shop at this location again, and I urge others to be cautious before making a purchase here. Once they have your money, they dont care about you.

    • Helen W

      Date: 05/31/2025

      purchased an **** BB bag from Louis Vuittons website and picked it up in-store. On the same day of purchase, I noticed the key holder strap was ripped and the padlock was scratched. I contacted Louis Vuitton customer service immediately and was told to send it in for repair, which I did.The repair took nearly two months to complete a long delay for a brand at this level, but I remained patient. When the replacement strap and lock were finally shipped back to me, *** marked the package Signature Required but the driver left it at some door with no signature obtained, in clear violation of that requirement. I never received the package.I contacted Louis Vuitton to explain what happened, including screenshots from the tracking information that clearly show Signature Required and No signature captured. Despite this, Ive had no clear resolution, and now Im left without the replacement parts I originally needed due to their defective product.This has now become a repeat service failure:I received a defective product on day one It took two months for a basic repair And now the repair was lost due to shipping negligence All of this has happened while Ive acted in good faith, followed their process, and asked for nothing more than a fair fix.Ive requested either a replacement or reasonable store credit particularly because Louis Vuitton does not sell the lock or strap separately, making this loss irreplaceable through standard means. So far, nothing has been resolve

    • Metrell R

      Date: 03/24/2025

      My experience was okay, up until after I purchased a purse, I am still waiting on a text from my service advisor/client advisor, which she said that I would get a text from her that day. I had a bad experience after purchasing with my account and purse. I called three different times and **** P; client advisor assured me that I would get a call within 24 hours, and I still have yet to receive a call from the store manager, I will never purchase from this location again, be aware when purchasing from this location.

    • Carolina K

      Date: 02/21/2025

      I bought a $2000 purse back in November 2018. I had to exchange it within weeks because it was damage. I hardly use it but with time started to come apart. I have many other pieces, but none of those are as bad as this one. I took it to the store in the ************, the person was very rude. She tell me is wear and tear! Really? I supposed to purchase an expensive purse and know that with time it will come apart? This is not true, since my other pieces are not like this. I is a bad product and LV won't take responsibility. Well, now I know for sure what brand not to buy anymore! I don't want to have to expect that with time I will have to pay $$$ to repair it.

    • Jocelyn C.

      Date: 02/19/2025

      Hi, I would like to tell you about my experience with louis vuitton online store. I wanted to surprise my husband for his Birthday and get him something sofisicated and nice. I go online to the louis vuitton website and I purchased a bottle of cologne, Of course not knowing how it smelled, I still purchased it hoping that he would like it. I received the bottle of cologne and I give it to my husband. He opens it to see what it smells like because in order for him to know what it smells like and know if he likes it, he has to open it. Unfortunately the smell of the cologne was not to his satisfaction or liking so I immediately put cologne back in box and shipped back to louis vuitton with the intention to get either an exchange or refund .There's no where online/website that states that you can not open an item and request for an exchange or refund. I register my item online and put in for a request for either an exchange or refund but unfortunately louis vuitton did not accommodate me and instead denied my request. My great effort and intentions to get my husband something nice for his birthday automatically were shut down. I would have been satisfied and ok'd with just an even exchange. I just wanted to get him another cologne, a different cologne that's all. But instead louis vuitton return the cologne back to me and now I'm stuck with a bottle of cologne that I'm going to do nothing with. It's so unfortunate. Again, How are you suppose to shop for cologne online if you don't know how it smells. What's the point. If you can't buy a bottle of cologne ,open it to see what it smells like and if you dont like return it. It's not fare. Not everyone has the liberty to go to the retail store to smell the perfumes and colognes. This was a definite inconvenience and a very unfortunate and disappointing experience.

    • Ana D

      Date: 02/15/2025

      Will never buy Louis Vuitton ******** ************ mini started to have severe peeling canvas, and splitting/fraying leather tabs. I sent it to LV repairs early November, as I have heard this is a common defect/quality issue with this bag. A care expert named ***** reached out to me and completely wasted my time, she quoted me almost ***** dollars in repairs. This is more than the bag initially cost, and its disappointing to see Tohfa & LV trying to take advantage of their clients. When I declined repairs, they kept the bag for well over a month. I just received it back mid February. Completely unacceptable and useless experience, they have succeeded in losing my business

    • Cee S

      Date: 10/21/2024

      No star! I placed an order on their site 9/30/24 and I have yet to receive it. I have reached out several attempts and the tracking info they provided me with at the time I placed the order is saying no package in possession with the carrier. They gave me a second tracking number which is saying no possession of package. After weeks they have stated it was shipped with another tracking number. At this point its one package 3 shipping numbers and it still has not arrived to me which they are telling me it did. I do not recommend making any purchases on this site because they will not help you if your order gets messed up at their negligence.

    • DARRYLL P

      Date: 07/26/2024

      Purchased two items online - returned one. 6 weeks later I still haven't received a refund. Emailed 4+ times and called 3+ times and was told 'they would get back to me', it is still under investigation. What is under investigation? Spoke to customer service and a 'supervisor' who didn't do anything but tell me that she 'couldn't do anything' and would get back to me. Completely incompetent and NOT a luxury experience. DO NOT ORDER FROM THEM ONLINE THEY WILL NOT GIVE YOU A REFUND IF YOU RETURN AN ITEM ZERO STARS IF I COULD

    • Queen B

      Date: 07/05/2024

      Dont buy their fragrance, the scent wont last. Unless you purchase the most expensive fragrance they have. Totally ridiculous, horrible experience.

    • Ashley C

      Date: 06/11/2024

      I am disturbed by the fact that I was told my earrings would be returned back to me, because they are not in pristine condition. I ordered the earrings on May 22nd, and the earrings tarnished 3 days later. Of course you all would not receive them in pristine condition, because they were faulty when sent to me. I would like my money back. No one expects their $400-$500 pair of earrings to tarnish in 3 days after wearing them one time. I am completely dissatisfied with how this has been handled, and Im not sure if I will be supporting your business anymore. I will also be sure to share my experience with other customers who have been loyal to your company.

    Louis Vuitton USA Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.