Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started 12/04/2023. They were supposed to make repairs covered under my warranty. They will not return or answer my calls. My car was do back to me on 12/11/20232. I can not get a response from anyone at clay ***********************

  Business Response

  Date: 12/21/2023

  
  Dropped off on Monday 12-4-2023 at 7:36 am 
  We told him 2 to 3 days for Diag and Estimate.
  We got an estimate and called him with it on 12-7-2023
  He then gave us extended warranty info to file a claim.
  During this time the vehicle needed a battery and the customer did not want to purchase our said he would bring us one on Saturday 12-9-2023 never showed, then Monday *****-2023 he showed up asking for his vehicle, we told him the extended warranty just now approved the work to fix the oil leaks. On ***** we said again we need a battery, he told us several times that he would bring it, never happened.
  So, we borrowed a battery from parts ***** so that we can work on it and test the rest of the vehicle to ensure all is ok and hopefully needs nothing else
  This took 3 days for Extended warranty approve the claim. on *****
  We completed the work on 13th and customer picked up on 14th.
  The customer was up here in person almost every day checking on his car.
  I spoke with him personally 4 days in a row before picking up on the 14th.
  Also, cashiers and other advisors know him by sight due to being up here daily.
  
  Not sure what he means NO body calling him etc.
  Also, he was part of the issue due to the battery being dead and could not get it into the shop to diag and promising a battery for 5 days and never bringing one up her. We decided to help him and use one of ours to help speed things up.
  
  
  

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023 I acquired a brand new 2023 Checrolet Silverado from clay cooley Chevrolet, later in July 2023 the check engine turned on, I took the truck to the dealership to be fixed, but the just diagnosed the truck and they said they didn't have the spare part to fix it, after several weeks waiting for a call from the dealership i presented a complaint to the online chevrolet customer service; what I have received from the customer service are only apologies and delays so far, from the dealership I received a phone call saying they had the spare part, but when I went to the dealership, they said they didnt have it.It has been 4 months and counting and Im very disappointed with this brand new truck with the check engine on, and Im still paying without any delay.I dont see the truck will be fixed in the near future.

  Business Response

  Date: 12/04/2023

  Parts finally arrived from ************** to fix the check engine light on their vehicle.  Customers came and picked up their vehicle today.  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first issue was the fact that we purchased the truck with Over **** miles on it and the title stated it had **** miles on it. We reached out to the finance department left several messages with finally one phone call back saying it would be fixed on there end and he would send an email showing confirmation. No confirmation no email no surprise...Second issue is the tags, We called and called finally got someone to issue another temp tag but its only good for this week. Now we are having the same issues they transfer us to the title place only to leave several messages with no return call

  Business Response

  Date: 12/06/2023

  Contacted the ********** and they said an Affidavit needs to be submitted for the mileage correction.  ***** has the hard plates 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken my ***** Trax into Clay ********************** for a diagnostic test and I was told that I needed a new transmission. Put in it for over $5,000 and I would have to pay for some of the parts and service on it, which I was also going to be charged for two diagnostic tests. That should have been only one diagnostic test for an electrical issue and I told them that it was shifting kind of heart. That's when they checked for the transmission also. Well play coolie try to rip me off. I did not need a new transmission put in my vehicle. I took it to graph Chevrolet and there were two minor issues with the vehicle transmission fluid needed changed and another part needed cleaned and that was all my car rents perfect and there was no electrical issues with my vehicle. Now you tell me why they wanted to charge me that for new transmission when I did not need a new transmission. There are only ****** mi on the 2018 tracks. They are a ripoff. Don't ever go to Clay ********************** for anything whether you purchase a vehicle or take it in for service. The service manager ***** is the one that was telling me all this stuff. I personally don't recommend. Clay ********************** for anything and I will never purchase a vehicle or take it for service there.I had my car towed to graph Chevrolet where I originally purchased the vehicle graph. When above and beyond what they needed to do, they paid for the two diagnostic tests which actually I was never told that in the first place

  Business Response

  Date: 09/28/2023

  We apologize for the inconvenience to ********************. We are happy to reach out but she asked for us not to contact further.

  Thank you
  Chase Cooley
  *********************

  Customer Answer

  Date: 09/28/2023

  I have asked them to not contact me any more about this is because I will get lied to about this issue.. I don't trust anyone from Clay ********************** because of the lies I have already received from them.. that's another reason why I didn't have them fix my vehicle... they can't fix the problem... I just wanted others to be aware of the lies that they tell people in order to get money from people...

  Customer Answer

  Date: 09/28/2023

  I am rejecting this response because:   

  I have asked them to not contact me any more about this is because I will get lied to about this issue.. I don't trust anyone from Clay ********************** because of the lies I have already received from them.. that's another reason why I didn't have them fix my vehicle... they can't fix the problem... I just wanted others to be aware of the lies that they tell people in order to get money from people...

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10, 2023 I ********************* informed clay ********************** ***** of ****** of my intent to use the family guarantee and exchange the 2023 loaner/ new truck I purchased with them last week for a new no mileage truck. When I traded in my old truck and purchased truck with them was informed multiple times that the family guarantee had the 7 day exchange and if you had any issues/concerns bring it in and they would exchange it. When I arrived was corrected and told since it was day 7 the exchange wasnt an option but could trade it in and pay an extra $1500 plus difference of trucker for $2500 total they would do the exchange. Or if I wanted to do another loaner truck but would not do the exchange on a new truck since that didnt make them enough money. I tried talking to the sales rep *********************** and his manager (*****************************) and they said it didnt matter what family guarantee was that they needed to make money off it. After getting a copy of the paperwork from my trade and the new truck showed ****** many times that the discounts were listed for all trucks and price. I was just trying to use the same thing they sold me on and just didnt want the loaner. ****** many times said I shouldnt have gotten all the discounts but they did me a favor, but showed him that online discount says for everyone. After a few separate discussions I could tell that they didnt want to help me or honor this so I did start recording the conversations. When ****** saw that I was recording he got very defensive and didnt want to talk anymore. Was able to get provided the current trucks window sticker to show him what the price was and only discounts I received using the paperwork provided and that I was just trying to do a simple exchange and pay the difference. He again said only exchange he would do is for the other loaner(his words red tag) vehicle. In our talks I did think that the truck was discounted for the mileage but could see on the paperwork that this was not the case when we were talking on Monday night. Online you can see that another loaner truck Stock: PG203146 is listed with the exact same rebates and details that the new trucks are listed for and same as the new zero mileage trucks. After all this and looking at the documents more now I did see they double changers me for the window tint that was already on the truck. All I wanted to do was exchange the loaner truck I purchased that was sold as new for an actual new truck and pay the price difference that is listed online as final price and not have to pay a markup fee that ****** was trying to add on top of it. The family guarantee that is on the poster in the building along with what was told to me is 7 day exchange. Didnt say anything about adding fees to do the exchange. Can see in the pictures I uploaded that the discounts are listed for all the trucks including the other one with the same mileage as the original I purchased. Just trying to get them to honor their 7 day guarantee and what they are showing as final price for everyone. Had a lawyer reach out and try and get this resolved but they were hung up on and clay Cooley Chevrolet is not returning their call. .

  Customer Answer

  Date: 10/02/2023

  No.  I have not heard back from the dealership at all.  I really want to make sure they dont do this to other people in the future

  Business Response

  Date: 10/27/2023

  Issues are resolved

  Customer Answer

  Date: 10/27/2023

  I am rejecting this response because:   To this date I still have not heard back from Clay Cooley Chevrolet, no resolution or any attempt to resolve this issue or apology has even been attempted. I am not agreeing with a no response as a valid close. 

  Business Response

  Date: 10/27/2023

  I am the new General Manager for this location, so I wasn't present for this transaction.  I spoke with ****** the manager and *** the salesperson that helped ***************  I also looked up the attached trucks that ************** attached to his complaint.  The other custom trucks that ************** attached had a higher MSRP than the one that ************** purchased so he would have had to pay the difference between the 2 trucks.  I am being told that ************** refused to pay the difference but wanted the higher priced trucks for the same amount as the custom truck he purchased which we were unable to agree to per our family guarantee agreement.  

  The sales manager ****** did admit he refused to discuss this matter further with ************** once he indicated he was contacting his attorney as it is company policy is to refer legal matters to our legal department.  At this point I don't know of a resolution as it's been several months since he purchased his truck and it's obviously been titled in his name.  

  Since the reason ************** wanted to exchange in the first place was the mileage on the new truck since it was a demo unit, I would be willing to offer him a complimentary maintenance plan to take care of his scheduled maintenance for 36 months.  

  Thanks for your attention in this matter.  If you have any questions, please feel free to contact me directly at **********************.  

  Sincerely,

  *************************

  Business Response

  Date: 10/27/2023

  I am the new General Manager for this location, so I wasn't present for this transaction.  I spoke with ****** the manager and *** the salesperson that helped ***************  I also looked up the attached trucks that ************** attached to his complaint.  The other custom trucks that ************** attached had a higher MSRP than the one that ************** purchased so he would have had to pay the difference between the 2 trucks.  I am being told that ************** refused to pay the difference but wanted the higher priced trucks for the same amount as the custom truck he purchased which we were unable to agree to per our family guarantee agreement.  

  The sales manager ****** did admit he refused to discuss this matter further with ************** once he indicated he was contacting his attorney as it is company policy is to refer legal matters to our legal department.  At this point I don't know of a resolution as it's been several months since he purchased his truck and it's obviously been titled in his name.  

  Since the reason ************** wanted to exchange in the first place was the mileage on the new truck since it was a demo unit, I would be willing to offer him a complimentary maintenance plan to take care of his scheduled maintenance for 36 months.  

  Thanks for your attention in this matter.  If you have any questions, please feel free to contact me directly at **********************.  

  Sincerely,

  *************************

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into buy a truck that was advertised for under ******. We came in with a preapproval from *********** for up to ****** and told them that thats what we wanted. We were sure it would be well under ***** considering the price of the truck. Somehow they said *********** said no we couldnt do it with them( which I think was a lie because we had a truck at another dealer that we also were ready to sign for and they were ready for us to sign) the seller came back and said they found another company that would give us 72 months for 10% interest rate once we got our paperwork from the finance company, they reported that the truck was sold for ******+ title, registration, and taxes and warranties. We agreed to a three-year warranty, but the contract said that we had paid for six. When signing the financial agreement, yes, we did overlook all the details, but they were also not explained verbally it was just kind of like sign here and lets go. So we did physically sign the contract but when we noticed the discrepancies, we tried to contact the dealer, Which included talking to management at the dealership but said they couldnt help us with any of it. We even tried to show them the listing and the screenshot we had when coming into the dealer asking for the specific truck. He says show them the warranty policy listed on their website. We asked several times if we could just cancel the transaction and return the truck but because it was a day over 72 hours they said no. We tried to cancel the extended warranty coverage, but they said that we couldnt do it until after the first payment was made. We looked on the website and their website says that we are able to cancel the warranty at any time, it does not specify that we have to wait until the first month payment. This was a terrible customer service experience. It feels like lie after lie and the dealer couldnt solve any of our concerns. They didnt even seem to try. Even after all my vehicle purchases this is the worst overall experience in my life.

  Business Response

  Date: 07/20/2023

  We have spoken to ************** and confirmed that this was an old complaint and that he is satisfied. Thank you

  *****

  *********************

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• Initial Complaint

  Date:05/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, May 19th, I went to Clay Cooley Chevrolet because of an issue I was having with my car. I put my car in park and turn it off and I would get a message saying "Shift to Park". This alert would take a minute or two to go away and became very annoying for me. I spoke to a service representative who works in the service ***** and he was helpful in fixing the issue. After taking my car back into the shop, the representative came back and discussed the cost of the repair. The cost of the parts needed were $144.03 which was not an issue for me. The cost of labor was $840.00! I was very frustrated about this because this "Shift to Park" alert is a know issue with other ***** vehicles and a recall has never been issued to fix the problem. I feel Clay Cooley Chevrolet should have covered the cost of this issue. Also the cost of the part versus labor does not balance out in my opinion.

  Business Response

  Date: 06/19/2023

  Unfortunately this work was not covered under the manufacturer's warranty. We are going to be reaching out to customer now to see how we can assist.

   

  Thank you

  Chase

  Customer Answer

  Date: 06/19/2023

  I am rejecting this response because:   

   

  This "Shift To Park" has been a known issue for a while based on numerous complaints and lawsuits that I have seen online from consumers who own ***** vehicles. There should have been a recall to fix this issue but instead has been very costly on my own to fix. I am aware that Clay ********************** provides a financial service through ****** but that too is also costly. As I have previously stated, the maintenance fee is outrageous compared to the price of the parts. I still feel that I should be compensated for an known issue that Clay ********************** and ***** chose to do nothing about it prior to my purchase of the vehicle. 

  Business Response

  Date: 07/05/2023

  I would advise ********** to make a complaint with the Manufacturer because unless we get a "Recall Alert" from the Manufacturer we cannot absorb the cost.

  Business Response

  Date: 07/05/2023

  I would advise ********** to make a complaint with the Manufacturer because unless we get a "Recall Alert" from the Manufacturer we cannot absorb the cost.

  Customer Answer

  Date: 07/06/2023

  I am rejecting this response because:   

   

  First of all this is **********, not **********. As I previously stated, the cost of the parts totaling $144.03 was not the issue for me. The issue was charging me $840 in labor for a service that I'm sure does not take hours to do. How do you justify charging so much in labor cost? This is ridiculous!

   

   

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 24th, 2023, car was dropped off to Clay ********************** on **** **************, ******, *****, *****. The issue associated with the car was a message stating "AC off Due to High Temp" (refer to picture #1 and Receipt # ******).On March 25th, 2023 at 11:05AM (refer to call log picture #2), I received a call from *****, the service advisor stating that the following parts need to be replaced: Radiator, spark plug and valve cover gasket (refer to picture #3 and Receipt ******). I agreed to get the parts replaced (refer to Receipt ******). I picked up the car on April 03, 2023 after paying $2,186.90 (refer to Receipt ******).On April 19th, 2023, I took the car back to Clay ********************** for "AC off Due to High Temp" appearing on the car. On April 21, 2023, at 5:44pm (refer to picture #1), I received a call from *****, the service advisor stating that the cause was because the hoses needed to be replaced. The hoses were inspected on March 24, 2023 (Refer to Receipt ******). He also stated that the front right passenger headlight was not working so it needed to be replaced. I agreed to have both the hoses and headlight replaced (refer to Receipt ******). On April 27th, 2023, I paid $997.48 for the service prior to picking up the car from Clay ********************** (refer to Receipt ******).On April 28th, 2023, I took the car back to Clay ********************** for "AC Off Due to High Engine Temp". On May 01, 2023 at 7:13pm, I received a call from ***** stating that the water pump and thermostat were the causes of the car overheating (Refer to call log picture #4). The dealership closes at 7:00pm per *****. He stated that the parts need to be replaced. I informed ***** to not fix the car (refer to Receipt ******) and that I would pick it up the next day, May 02, 2023. He stated that I would need to pickup the car after 12:00pm since the mechanic will need to put the car back together. At 7:39pm on May 01, 2023 (refer to picture #4), I received a call from ***** again proposing a resolution to the matter. He shared the total cost with me which was around $1700. He then stated that he would take off $300 from the total. I informed him again that I was not going to fix my car with **** **********************.On May 02 at 7:49am, I reached out to Arag legal benefits to inquire about legal consultation. Case *********** was inititiated (refer to picture #7). On May 02, 2023 at 11:22am, I received a call from ***** to pick up the car. At 11:24am, I called ***** back to request copies of all of the receipts from the dealership (refer to picture #4). On May 02, 2023, I called ***************************** Valley Ranch to inquire about the cost of replacing the water pump and the thermostat. I was given an estimated amount and scheduled to drop off the car on May 03, 2023 for service (refer to picture #5). On May 04, 2023, I went to pick up the car from Clay **********************. When I arrived ***** asked that I sign a paper. It was not a receipt there were no charges or descriptions of parts on the paper. As I signed the document, he handed me the key and he stated that I owed $1205. I asked why, and he stated that they had fixed the car.I stated that I did not agree to fix the car. He insisted that I did. He then walked away and decided to call my brother to stay on the phone with me. ***** comes back to the waiting room and continues to demand that I pay for the service. As we continued to go back and forth, he tells me to go outside to deal with the matter. *****, *****'s manager saw us outside disputing this matter and asked if I could go into his office. He reviewed the receipts and told me that because the parts were replaced, I would have to pay for the service. I explained that I did not authorize the dealership to work on my car. He decided to bring ***** into the office to confirm. *****************. I suggested to retrieve the audio recording to confirm. He agreed and asked to give him until the end of the day on 05May23 to retrieve the recording. He demanded that I give him the key. I refused. He stated that I will need to leave the key and car with them or else they would have to put a lean on the car if I left with the car. I asked to speak with a general manager, *************************. I was informed he was busy.At 10:18am on May 4, 2023, I called 911 to inquire if I could drive my car off the lot considering the issue with the dealership. I was advised that since it was a legal issue, they were not authorized to provide any advice on the matter. I went back to ************** A man who introduced himself as a mechanic was in the room. I decided to leave the key as both *****, and the mechanic promised to get the audio by the end of the day on 05May23. At 12:55pm on 05May23, I called ************************* at ************ and left a voicemail. The call was to get in touch with Quais because I realized that I inadvertently gave him the wrong date for the audio. At 1:31pm on 05May23, I received a call from Quais (Refer to picture #6). He stated that they were unable to retrieve the audio because they don't record every call. I told him I had called to provide the correct date for the audio retrieval. He then proposed two options in order to resolve the issue. Option 1 is to pay 50% of the total cost for the repair if they're unable to retrieve the audio. Option 2 is to remove all of the parts they had replaced and put the old ones back. I did not agree to either option. ***** decided to go back and confirm if they have the audio recording based on the correct date that I had provided and then will get back to me.

  Business Response

  Date: 05/12/2023

  2013 ***** CRUZE ****** MILES.

  Na1G1PA5SH0D7288121

  All this started 10/28/2022- ****** miles. ****** has been having issues with the engine overheating. This time around. The water pump had been compromised. The cooling system is 10yrs old and may have more internal damage that you can't see.

  During this service visit. There was a breakdown in communication and unfortunately, we were unable to capture that phone call where the customer had approved additional work.

  We have very little service history, and all concerns were cooling system related. We have now made contact with the client and offered her vehicle back at no charge.

  Customer Answer

  Date: 05/19/2023

  As of 19May23 11:52AM, I have not heard from Clay ********************** about the proposal to pick up my car at no charge. I have not been contacted by Clay Cooley Chevrolet. This is the first time I am learning about this proposal.

  The issue related to the car overheating started in March of 2023. October 2022 was my first interaction with the dealership. The purpose of the service was to get the back brakes and rotors replaced in addition to an oil change. I had approved the service and it was documented.

  April 2023 service related to the car being overheated was not approved.  There is no statement on the receipt that states that I had approved the service. 

  Customer Answer

  Date: 05/25/2023

  I am rejecting this response because:   

  As of 19May23 11:52AM, I have not heard from Clay ********************** about the proposal to pick up my car at no charge. I have not been contacted by Clay Cooley Chevrolet. This is the first time I am learning about this proposal.
  
  The issue related to the car overheating started in March of 2023. October 2022 was my first interaction with the dealership. The purpose of the service was to get the back brakes and rotors replaced in addition to an oil change. I had approved the service and it was documented.
  
  April 2023 service related to the car being overheated was not approved.  There is no statement on the receipt that states that I had approved the service.

  Business Response

  Date: 06/06/2023

  The client has picked up the vehicle. She was not charged for the repairs as we did not record any conversation at the time.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle and was told that the charge to tint the window would be included as that is something new that they have started. I advised that I did not want it included because I wanted my own tint company to do it to get them how I wanted them. I was advised that this fee could not be removed and that I had to pay it. My windows were to be tinted on 4/14/2023 and it was not done. I called to see when it could be done and was given the run around by the sales rep and then a service person named ******. I finally got some assistance, and an appointment was set for 4/20/2023. When I got there no one knew what I was talking about and advised they did not see an appointment was set for me. They took my vehicle and said they would get it done. Come to find out the tint person for the ***** dealer was not there and they took my vehicle to their Dodge location. When it was completed, I looked at my vehicle and told them it was not what I wanted, and I wanted it to mirror the vehicle I had traded in. They apologized and told me they would get it correct. It was not correct and now I am going to have to come out of pocket to get it do not correctly, I would like to be reimbursed for the fee they charge of $599. How can you make someone pay for something and not deliver what they want or what if I did not want my windows tinted so now, I would have been forced to pay for something I do not want.

  Business Response

  Date: 04/27/2023

  We are working with ***************** to get a resolution now.

  Thank you,

  Chase

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,229.29 for Climate Control due to my AC blowing warm. My vehicle was dropped off on September 17th and supposedly "fixed" on the 23rd which is when I went to retrieve my vehicle. I got the vehicle back in prestine condition; however, the AC was not fixed. I immediately brought the car back on the 24th to have the vehicle re-examined around 1pm and the advisor called up the technician to review the truck. The technician delegated to my repairs was Cesar Lazarte Lic# XXXXXXX. I sat in the Service Lounge waiting for my vehicle for hours. This service is unacceptable especially since my vehicle has been in the repair shop for over a week and was misdiagnosed.

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 8, 2022/10/12) */
  Contact Name and Title: Chris Service Manager
  Contact Phone: 4696551004
  Contact Email: ch********@comeseeclay.oom
  Good morning, this is Chris with Clay Cooley Chevrolet. I have no problem returning the $224.49 for the second repair. Please let me know when you have time to call us, or we can call you for the credit card info.
  
  
  Consumer Response /* (2000, 10, 2022/10/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I feel as though some of the labor should've been refunded as well since the technician didn't rectify the original problem. Parts are required to make a repair so I'm not upset about the parts or freon costs associated. The advisor, Michael, who was absolutely wonderful mentioned it was a misunderstanding on the second write up since it wasn't explained properly in person.