Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery on August 19 2025. I later received a bill from North Star for the anesthesiologist for $3,976. The bill was never submitted to my insurance company, even though all other bills from the hospital related to the surgery were submitted and my insurance was on file. The bill I received is not a superbill so it is not sufficient for submitting an insurance claim. I called to ask for a superbill in January 2026 and was told they will call me back. Since then I have called multiple times - for awhile I had to sit through an endless automated message before being hung up on, and now my calls won't even go through and appear to be blocked. They have now submitted my bill to a debt collector, who can send me an itemized bill but not the superbill required to submit an insurance claim.

  

  Business Response

  Date: 05/12/2026

                 To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint to inform them the desired resolution is complete.If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  

• Initial Complaint

  Date:04/14/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two accounts/balances through them. The first was on an active payment plan when the second account was established for a date of service of 8/29/25. I made multiple calls to Northstar to ensure the continuation of my payment plan from the first account being paid off and moving to the new, second account. It continued as scheduled until I noticed I hadnt received a email from them. I logged into Northstars system early April 2026 and it said I had an account in collections. My payment history showed an auto draft for my payment plan happening on 3/25/26. When I called I was told my account was sent to collections on 4/9/26- 2 weeks after a payment was made. I was told they would work on reversing it and to call back in 7 days. I continued to check the online system for an update. Within that week my account changed from having an account in collections to having no active bills due. That bill has now disappeared from their online system. I called again and was told it had been reversed and I do owe a balance. I asked for a discount and offered to pay it in full if they granted the discount for the major error on their end and repeated calls to them Ive had to make to follow up. They put me on hold for over 15 minutes for a supervisor and eventually I had to go back to work. As of today the online system is still saying no active bills due. I called again and asked for some documentation showing my balance and stating I have an active payment plan. They told me they cant provide me with that and I should trust that I have a balance and the payment plan is in place. I have screenshots of the account saying I dont currently owe anything and no documentation to reflect the current status of my account and Im supposed to take their word for it. If they send my account to collections again in error, I have literally nothing to defend myself regarding this account because now it looks like it doesnt exist, but they will continue to take money from my bank.

  

  Business Response

  Date: 04/16/2026

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint to inform them the desired resolution is complete.If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  

  Customer Answer

  Date: 04/16/2026

  I am rejecting this response because:   No attempt has been made by Northstar to contact me regarding this complaint. My online account on REMOVEDbilling platform STILL shows I have no bills due. They emailed me a statement but no mention of this complaint or any potential resolution. The statement sent does not indicate that I have a payment plan as I requested. I requested some form of a discount for their egregious error and the inconvenience Ive experienced. If they issued a discount to make up for their actions then I would pay my account off immediately. Nothing has been offered. The account they are going to continue charging me for I cannot view and is nonexistent in their own system.

  

  Business Response

  Date: 04/20/2026

                 To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.

  Customer Answer

  Date: 04/28/2026

  Northstar finally did reach out to me for resolution. It took over a week to receive final documentation, which required me to make multiple follow up phone calls to them, but nonetheless it has been resolved. 

• Initial Complaint

  Date:03/26/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being released from the hospital for surgery and receiving a bill from REMOVED( whose phone number calls to REMOVED) I called them to explain my financial situation. I was instructed by the customer service representative that I could set up a payment plan via their website. I completed the payment plan application on March 10, 2026 for biweekly payments to begin April REMOVED. The application for a payment plan with a confirmation # was approved and I received a payment schedule with last payment to be deducted in October 2026. However, today on 3/26/2026, I receive a text message from REMOVEDDebt Collection stating I need to pay them the full sum. I call AssetCare and the representative verbally tells me the same thing to pay them the full sum. I share I have set up a payment plan with Northstar Anesthesia REMOVED. The representative replies we received your information from them yesterday. I explain I do not feel comfortable paying you when the original company has my bank account information with permission for auto drafts to begin in April for the same bill. I then call NorthStar Anesthesia REMOVEDand I am told my payment arrangement was set up on March 10, 2026 but they sent the bill to collections on March 14, 2026 after the agreement was placed and canceled the payment plan without giving me any correspondence via email, mail or text. The representative stated I can not pay them because its a zero balance and I have to pay collections. I asked him to repeat what he was saying so I could record it and he agreed to repeat and be recorded but changed what he said to I can take a payment and let the collection agency know you are paying us. These business practices do not seem fair, proper or professional but more deceptive and unfair. If I am actively working with you to pay a bill, how can you dishonor your agreement and send a bill to collections. I have called REMOVEDowner company of REMOVEDas well.

  

  Business Response

  Date: 04/06/2026

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.

• Initial Complaint

  Date:01/31/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct number REMOVED. My name is REMOVED, I had surgery with a surgery center ( REMOVED) on 12-29-25 and they used Northstar anesthesia as the anesthesiologist. This was a cosmetic procedure so anesthesia had to be paid separately in advance directly to Northstar anesthesia. I paid them on 12-3-2025 in the amount of $1350. The surgery time did not go over. I have now received a bill for $4260. When the surgery center I used has a contract with this company and gave me a quote for that amount of time which I paid. I have included the quote as well as a receipt of when I paid Northstar anesthesia, now they are requesting an additional $4260 from me?The original amount of $1350 which was paid is an amount that the surgery center gives for using anesthesia for a cosmetic procedure in the allotted time given. I have included copies of the quote from the surgery center for the original $1350 I paid separately to Northstar anesthesia before surgery was to begin. I have also included a copy of the receipt from my bank where I paid it on 12 -3-25 . Im very concerned about this and when you get a cosmetic procedure done, you need to pay the anesthesia in advance which I did and theyre trying to bill me now after the fact when there were no complications during surgery and it did not go over the time allotted . Please help with this matter . I have attached photos of the quote as well as the payment I made on 12-3-25 .Thank you for your help.Kind regards,REMOVED

• Initial Complaint

  Date:01/10/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acc# A055243654 I am submitting this complaint regarding a medical bill I received for $60 more than one year after my surgery. ------------------------------I recently received a bill from NorthStar related to a surgery performed over a year ago (12/5/24). This is the first notice I have received of this charge. This bill is a discrepancy with my insurance carriers explanation of my financial responsibility.- The bill was issued more than a year after the date of service - The charge conflicts with the insurance carriers explanation of benefits - I was not previously notified of any outstanding patient responsibility - Late billing of this nature creates undue financial and administrative burden Resolution Requested:I respectfully request that the NorthStar: - Apply a full credit to this account for the $60.- Close the account with a zero balance - Provide written confirmation that no further collection activity will occur.I appreciate your assistance in resolving this matter promptly and fairly.

  

  Business Response

  Date: 01/15/2026

       To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.

  Customer Answer

  Date: 01/18/2026

  I am rejecting this response because:   
  

      To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums.

  NorthStar directly contacted me, but hasnt followed up or resolved the matter. I continue to receive past due notices that include threats of reporting to credit agencies. No resolution has been achieved  

  Please see original complaint.

  Thanks 

  

  Business Response

  Date: 01/20/2026

      To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  

  Customer Answer

  Date: 01/29/2026

  I am rejecting this response because:  The matter has not been resolved.

  

  Business Response

  Date: 02/24/2026

          To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  
  
  

  Customer Answer

  Date: 02/27/2026

  I am rejecting this response because: NorthStar continues to be unresponsive and has not resolved this matter. I once again submitted requested / supporting information over a month ago to REMOVED.  No response.  Yet NorthStar continues to send past due notices and threaten collection.

  

  Business Response

  Date: 03/03/2026

                 To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has contacted the individual about the complaint. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved. 
  

• Initial Complaint

  Date:01/05/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for extra anesthesia providers which was unneccesary. On November 3 2025 I had ankle surgery. I met my anasthesiologist before my surgery. It was a smooth surgery with no complications, I was under general anesthesia for under 2 hours. I later received a bill from NorthStar Anesthesia who charged me for an REMOVEDand a REMOVED{which I was not informed I would need before my surgery} as well as another doctor for nerve blocks. My insurance provider will not pay for a second anesthesia doctor as 2 are not deemed necessary I am being billed for 3 different doctors for anesthesia.! I have phoned Northstar approx 15 times voicing my concerns and asking for a reasons for the charges with no explanation other than that's what they REMOVEDsurgeon during my follow up appt said she could see no reason for 2 anethesia people being provided but as NorthStar are a 3rd party could not give details. One of the people I spoke to at Northstar told me that the insurance company required me to have a REMOVEDwhich is a lie. They then told me to give them 2 weeks to investigate, when I called back they told me the same thing as before, that they require it. I can see on the notes provided that the REMOVEDadministered anethesia but Dr REMOVEDcame in shortly before the end of my surgery!. I believe they are completely trying to REMOVEDme by providing unnecessary care. They charged me $3292 for the first REMOVEDand a further $3679 for the second, then $1994 for each nerve block with yet another Doctor. If I had a REMOVEDshe could have administered everything! The only people u can speak to are the billing department who continually send you round and round in circles but will give you no information. I pay monthly for health insurance that I can hardly afford so that I have coverage when I need it. I feel this company is gouging me, I am self employed and have not worked since my surgery and will be unable to work for a further 4 months as I train horses

  

  Business Response

  Date: 01/06/2026

  
           To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.
  

  Customer Answer

  Date: 01/06/2026

  I have reviewed the business response and accept this resolution. Thank you so much BBB

• Initial Complaint

  Date:11/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an overdue medical bill on 9/28/25 on behalf of my mother (REMOVED- DOB REMOVED, Zip Code REMOVED). The bill stated it was due on 9/23/25 and I was concerned about late fees. I almost immediately learned that according to the Explanation of Benefits, no money was owed by my mother. The reason I was reading my mother's mail was because she was on extended travel after losing my father in his battle against lymphoma on 9/19/25. My father was the one that was previously in contact with NorthStar over the summer over the bill where it was denied by REMOVEDpossibly due to being misbilled. Three times now NorthStar over the phone seems to agree to resubmit the charge through insurance, but upon follow REMOVEDwith REMOVED(IBX), does not seem to follow through with them. I cannot speak to the number of calls from my father, but between my mother and I, we have called at least 4 times over this issue (most recently on 11/24/25 and prior to that on 10/15/2025). They state a refund cannot be issued until the claim is resubmitted and the balance adjusted. Unless they accurately update the claim with IBX, according to the Explanation of Benefits, no money was owed and the bill should not have been sent. This is predatory and confusing to older Americans. If insurance is saying no money is owed, why is NorthStar sending a bill? I want a refund and NorthStar can sort this out with IBX. Anyone from NorthStar I talk to has been difficult to understand and I therefore feel I have exhausted working with NorthStar without additional support. The entirety of all other medical services and suppliers were monetarily satisfied with payment and for some reason NorthStar is the only one that seems to be having an issue. Either way, it's not my mother's fault!

  

  Business Response

  Date: 12/02/2025

          To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint to inform them the desired resolution is complete.If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  

   

  
  

  Customer Answer

  Date: 12/12/2025

  I have reviewed the business response and accept this resolution. I wish I hadn't had to resort to BBB, but NorthStar was quick to respond after my complaint was issued, which I did appreciate. This has been resolved to my expectations. Thank you.

• Initial Complaint

  Date:11/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had elective surgery in April 8 2025 at REMOVED. On March 28th we pre-pay'd North Star Anesthesia for this procedure a total of $1250.00 on my husbands (REMOVED)'s credit card. We are now getting bills from them saying we owe this money that was paid and the hospital says there is nothing owing for anything. We are requesting confirmation that this account is payed in full and the cease billing us.I have attached the credit card statement saying it was payed and the bill we are getting along with the hospital statement saying nothing is owing.

  

  Business Response

  Date: 11/24/2025

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar directly contacted the individual about the complaint to achieve a desired resolution. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had surgery in Jan/February of 2025. This company did NOT bill my health insurance company. REMOVEDinformation was provided to Northstar on three separate occasions. No replies from Northstar except to receive additional bills from them. Additionally the amount billed has skyrocketed from $600 to $3402.00. They have STILL not contacted my health insurance company. They have the WRONG health insurance information for me on file despite me giving them the correct insurance information online on three separate occasions.

  

  Business Response

  Date: 08/08/2025

             To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  
  

  Customer Answer

  Date: 08/08/2025

  I am rejecting this response because:   there is no response...what was provided is NOT a response to my claim.  They have not billed my insurance company despite two requests for them to do so, they have not had the correct insurance information for me despite my providing it through their website multiple times.

  

  Business Response

  Date: 08/15/2025

  NorthStar has attempted to contact the individual about the complaint. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  

  Customer Answer

  Date: 08/15/2025

  I am rejecting this response because:   I have submitted my insurance information and request for them to bill my insurance company again.  I have not received any communication from my health insurance company REMOVEDhealth that these bills were submitted for reinbursement. 

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had surgery performed January of 2025 and provided all health insurance information to the surgery center at the time of surgery. I've received multiple bills from NorthStar Anesthesia showing no insurance payment. I have called NorthStar multiple times (call logs attached), and every time they indicate they don't have my insurance information on file. The only way they don't have my insurance info is because they messed up. I've repeatedly told them I'll gladly pay when I have and Explanation of Benefits from my insurance showing what I owe. They still have not submitted a claim to my insurance. Today when I called I was told they still don't have my insurance info, and that my account was sent to collections.

  

  Business Response

  Date: 07/16/2025

  To protect the consumers personal information, NorthStar cannot provide account level details in publicly posted forums. NorthStar has attempted to contact the individual about the complaint. If any follow up is required, this individual can contact NorthStar at REMOVED and we will continue to ensure a satisfactory outcome is achieved.  

  Customer Answer

  Date: 07/17/2025

  I have reviewed the business response, and assuming there aren't additional problems, I accept this resolution.