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Business Profile

Dental Laboratory

Reset Technology Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Laboratory.

Complaints

This profile includes complaints for Reset Technology Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My current order is ready to ship but has been placed on hold. Due to ResetSmile using me as a test patient when I applied for the *** loan without my acknowledgment or consent. I've made several payments on the loan but no product! *** advised me that Resetsmile would need to send an email to *** and ask application and loan be deleted and I would have to apply from start again, without being guaranteed of approval once's deleted. Its on my credit score. When I try to reach out to Resetsmile which I have for the past three weeks I can never get anyone live to speak with me> Only answering services asking me to leave a message and someone will return my call and they don't!

      Business Response

      Date: 07/15/2025

      Hi *****,

       

      Your test loan has been cancelled, and your finalized loan offer is now active. We apologize for the inconvenience. Thanks for choosing ResetSmile.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction:March 4, 2025Order number: #********Amount paid in total $524.00-/Business: Reset Technology CorpAlso know as Reset Smile online - stated they would provide me a flipper/ partial for two missing teeth. On which reset smile stated they were sending the partial out on April 4 but when they never delivered on stated that they sent another email on 04/24/25 would be providing me a refund. Stating that my refund was processed and that it would take 5-10 business days to go back to my card. It is not day 17 not counting weekend days. I have called several times and now no one answers they send you to an answering call center in ********* where no one ever calls you back. I need my money back this company is doing janky business to say they least they were answering with no problem until they had to return my money now I dont have my money and they are not answering. Please help

      Business Response

      Date: 06/03/2025

      Hi Bryona,

       

      Unfortunately we are unable to refund your payment was is was disputed. However, the funds should have been returned and the dispute has been closed.

       

      Thanks for considering ResetSmile.

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total scam. The tooth is smaller than my child's, it's rough, doesn't look real and the gum part doesn't fit properly. It looks nothing like the pictures shown of others. I reached out after they asked me what was wrong with the fit so they could assist and never got another response even after multiple follow **** All it does is cause pain when I try wearing it and there's no way you eat with it as they state, it would break. I want to be refunded at this point. I placed the order on 3/25/25 but they have the below details in the email sent to me on the 25th Order Number: ******** Order Date: 03/26/25

      Business Response

      Date: 06/03/2025

      Hi ********,

       

      We have successfully refunded your order, and the funds should be available within the next few days.

       

      Thanks again for considering ResetSmile.

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new flipper from Resetsmile. I received the new tooth and it did not fit. I emailed the company and after a couple of emails was told someone would get back to me. It's been months and I have not heard from anyone. I purchased a new tooth that I cannot use and the company refuses to address this.

      Business Response

      Date: 05/02/2025

      Hi ****,

       

      We've received your inquiry and a member of our team will soon be in touch.

       

      Thanks for considering ResetSmile.

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November, 2024 I ordered a tooth replacement from ResetSmile. Since then, they have made 2 separate teeth for replacement. both cause much pain, misalign my jaw and cannot be used for chewing food. I have called, emailed several times. Their AI does not get back with me. After 2 attempts, I do not believe they can help me. I am 75 years old and cannot wait months at a time to possibly hear back from them. I don't think they are close to getting a proper fit for **** have all the items and kits sent to me. I can return them in order to obtain a refund. Not interested in trying again after waiting 4 months.

      Business Response

      Date: 04/11/2025

      Hi ******,

       

      We apologize for the inconvenience, and have processed a full refund for your order.

       

      Thanks for considering ResetSmile.

      Customer Answer

      Date: 04/13/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased the kit; however I was not able to send in impressions within 30 days. Subsequently, my children payed for me to see a dentist. When I asked to return ********* KIT was told they would not take the kit back as 30 days had passed. My understanding was 30 days guarantee was for kit that was used, not for an unopened, unused kit. Failure to take back their own product from a senior citizen is bad business practice.

      Business Response

      Date: 03/04/2025

      Hi ******,

       

      We have not yet received your returned kit, but we are happy to issue a refund regardless. There is no deadline to return your kit for refund.

       

      Thanks for considering ResetSmile.

    • Initial Complaint

      Date:01/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my service on 10/22/24 with the goal of having my devices for the holidays.I did receive my devices on 12/23/24. The devices were a good fit BUT the teeth were very small and somewhat crooked. I notified the company via email. Having the understanding that we were in the middle on the holiday season I allowed for extra days of waiting for someone to get back with me. I did receive an email response on same day. I explained the problem and sent photos as was requested but have yet to get any response from the company what so ever. They are not answering my calls. emails, or text messages so that I can speak to someone and get this issue resolved.

      Business Response

      Date: 03/04/2025

      Hi *****,

       

      Your replacement order was shipped on 3/3. Please let us know if there are any issues with the replacement order and we will happily accommodate them.

       

      Thanks for being a ResetSmile customer.

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an upper and lower dental partial from this company on 11/4/24. I need my partials because last year I went into a coma and found out I needed two organ transplants. My teeth became damaged when I was in a coma. I have an appointment to look for an organ transplant match but wanted my teeth to look nice before my video as these things matter and my life depends on it. I have yet to receive my product. This company keeps telling me it's completed and they are forgetting to mail it but my account reflects otherwise and they knew from the start that I needed these for my appointment and guaranteed it. I've included some of our correspondence where they admit to not sending my product on time and the proof they have my money as well and they aren't updating my account.

      Business Response

      Date: 12/17/2024

      Hi *****,

       

      Your order was shipped on 12/11 and delivered on 12/13 per the *** tracking linked below. Please let us know if you are unable to locate the package.

       

      Thanks for being a ResetSmile customer.

       

      *************************************************************************************************************************************************************************

    • Initial Complaint

      Date:12/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a partial dental and then reached out to see if I could get it replaced because it was lost. I never completed the request, but now I am getting shipping and delivery notifications for the replacement, which I didn't order, and it has failed to arrive so I can't even return it.

      Business Response

      Date: 12/20/2024

      Hi *****,

       

      This replacement was issued in error and you were not charge for it. You may keep or return the device at your convenience.

       

      Thanks for being a ResetSmile customer.

      Customer Answer

      Date: 12/20/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $648 for a device to correct my smile. I have sent in dozens of emails requesting assistance because I don't have the product and there's very little to no communication with this company unless you tell them ypu believe they're fraudulent. Even then, they responded a few times, but then just disappeared again, and now I'm back to sending multiple messages with no response. Either I want the product they sold me, or a refund.

      Business Response

      Date: 08/13/2024

      Hi *****,

       

      Your order was successfully delivered on June 19th. Please let us know if you have any questions.

    Reset Technology Corporation is NOT a BBB Accredited Business.

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