Reviews

This profile includes reviews for Michaels Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Michaels Stores, Inc. has 172 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Michaels Stores, Inc.

  8000 Bent Branch Drive Irving, TX 75063

• 

  Michaels

  17 2755 Lougheed Hwy Port Coquitlam, BC V3B 5Y9

• 

  Michaels Arts & Crafts

  268 Daniel Webster Hwy # A Nashua, NH 03060

• 

  Michaels of Canada ULC

  3105 Argentia Road Mississauga, ON L5N 8P7

• 

  Michaels of Canada ULC

  7850 Weston Rd Woodbridge, ON L4L 9N8

Review Details

• Review fromTyler G

  Date: 10/28/2025

  1 star
  Someone hacked my account and used the gift card balance to purchase something 3000 miles away from me. To told customer care that it wasnt me and had all the info on the order because it was emailed to me and they did absolutely nothing about it. Basically just told me to reset my password to prevent it from happening again. Lost $90 and they were useless to help me retrieve it

• Review fromAndrew Harland

  Date: 10/01/2025

  1 star
  I was at the **************************************************************. And was followed all over the store, buy a black security guard, when I complain to the Mgr. SHE WALKED AWAY, & wanted to do more shopping and he stopped me from going to the *********** I just left. I went to check out, & he stared at me, & when I left he said don't come back. Horrible experience at thus location at [********************** *****.]90019,

  Michaels Stores, Inc.

  Date: 10/08/2025

  Hi there. We are so sorry about your recent experience at one of our locations! This is not the experience we want our customers to have and would love to have this addressed for you as quickly as possible. We thank you for reaching out. We have created an internal case (********) which we will work out of. If you would like to provide any additional information, you can contact us at **************. We will reach out to you within ***** hours.

  Andrew Harland

  Date: 10/15/2025

  AFTER MY TRANSACTION WITH THE MICHEALS STORE, THE NEXT DAY, I FILED A COMPLAINTS WITH THE CITY COUNCIL REPRESENTATIVE OF THIS STORE, & WAS TOLD BY STAFF MEMBERS, THAT THIS LOCATION OF MICHEALS AT 1302, S.LABREA, ************, HAVE SEVERAL COMPLAINTS FROM THE RESIDENTS WHO LIVE IN THE ***** ABOUT, SECURITY & THE **** OF THIS STORE. & IM NOT THE ONLY ONE WHO WAS MISTREATED.

• Review fromE'lyn B

  Date: 09/14/2025

  1 star
  I had the most horrible experience with a clerk and manager at Michael's located at ****************************. I approached the cashier, smiled, said good afternoon, and handed her my items. I showed her my phone that had a discount coupon. She dropped her shoulders and stared at me. I politely asked her if I said something to offend her (because she paused and glared at me.) She said in a sharp 'tone' that she had to ring it up first. I said okay, and held up the phone as she was ringing it up. I said, 'when you're ready." Again she pursed her lips and said I was being rude and told me she refused to ring up my purchase. I asked for the manager. I believe the manager was "*****" who said something about the store Wifi. I informed her that was not why I wanted to speak with her. I explained the situation while the woman behind me online (who moments earlier lost her Michael's card and who I helped and went to look for it and found it for her) heard the entire exchange. "*****," said the clerk who now walked away, has the right to refuse to ring me up. I then said, "you are condoning bad behavior by letting her get away with speaking to me like that and refusing to ring up my order. At that point, the clerk came back. As I was inserting my credit card, "*****" slammed her fist down, punched the counter, inches away from me, and stared unblinking at me until I said, "is my purchase finished?" I felt very threatened and very frightened by her actions not to mention uncomfortable. Not only am I a member of media, the ************************************* (my expertise is Arts and Entertainment), I have several small businesses in which one of them is an art studio. My students pay thousands of dollars at Michaels monthly (not any longer after this-we'll go to Hobby Lobby) This behavior is unconscionable. A customer should never feel threatened and intimidated by a store employee. If they worked for me they'd both be GONE! Violence is NO answer!

  Michaels Stores, Inc.

  Date: 09/16/2025

  Hi there. We are so sorry about your recent experience at one of our locations! This is not the experience we want our customers to have and would love to have this addressed for you as quickly as possible. We thank you for reaching out. We have created an internal case (********) which we will work out of. If you would like to provide any additional information, you can contact us at **************. We will reach out to you within ***** hours.

• Review fromDonna W

  Date: 07/08/2025

  1 star
  This review is of the store in ******, ********. dealt with 4 different people who work there. Gal as checkout was very nice and wanted to help with a refund for the fabric that was cut incorrectly by 2 different ********s. *******, the first ******** who misscut it was very rude and sure he couldn't have done it wrong. Second ********, a girl, was very nice but also misscut it. Final person was the manager of the store ****** who they called at home. She said no refunds for cut fabrics because her ********s couldn't have made mistakes.

  Michaels Stores, Inc.

  Date: 07/09/2025

  Hi *****,We are so sorry about your recent experience at one of our locations! This is not the experience we want our customers to have and would love to have this addressed for you as quickly as possible. We have created an internal case ******** which we will work out of. If you would like to provide any additional information, you are welcome to contact us at **************. We will reach out to you within ***** hours.Sincerely,Michaels *************

• Review fromJessica W

  Date: 06/03/2025

  1 star
  They stole the money off my daughters gift card during check out and then said that it would be refunded in 10 business days and they never refunded it. I have been emailing online and speaking to the store manager in person ever since and no one knew how to do anything nor rectify the situation. The store manager cant even reach help from their corporate office. Michaels will NEVER get another dime from us again and I will tell my story to everyone and encourage them to shop elsewhere. What kind of company steals from a child and doesnt make it right bc they had an incompetent cashier?! I will not go silently as if this did not occur

  Michaels Stores, Inc.

  Date: 06/04/2025

  Hi *******,We thank you for reaching out! We have created internal case ******** which we will work out of with you. If you would like to provide any additional information, you can contact us at **************. We will reach out to you within ***** hours to further assist you. Sincerely, Michaels *************

• Review fromTheodore H

  Date: 04/29/2025

  2 stars
  I opened a Michaels credit card at the encouragement of a cashier, but I never received the card or full account information. Despite not having access to the account, I was charged late fees and *********** avoid further issues, I made a minimum payment without even having my full account details. When the card finally arrived, I discovered that three months of interest charges had accrued. I contacted ************* customer service to explain the situation, but they refused to reverse the ********** my opinion, a good bank would have offered a courtesy adjustment, considering the delays appeared to be caused by their own processes. What was presented as a savings opportunity instead resulted in unexpected costs and frustration.I would caution others to think carefully before opening a Michaels credit card or any account managed by *************.

  Michaels Stores, Inc.

  Date: 05/05/2025

  contacting the customer via internal case ********

• Review fromStephanie S.

  Date: 04/26/2025

  1 star
  Cashier at the *******, ******* location was extremely rude. Skinny boy with long hair and nails. I walked up to the counter with zero acknowledgment. Told me the reason for the zero acknowledgment was because I didnt follow the line correctly and he was on his tech device in the middle of something. Actual first words out of his mouth was phone number?. Then I call corporate and the lady hangs up on me because I would not give her my name, phone number and email address. Pointless to probably even bring this up because it seems to be an issue all round. Unfortunate.

  Michaels Stores, Inc.

  Date: 05/08/2025

  Thank you for contacting us! We are so sorry about your recent experience at one of our locations! This is not the experience we want our customers to have and would love to have this addressed for you as quickly as possible. We have created an internal case ******** which we will work out of. If you would like to provide any additional information, you can contact us at **************. We will reach out to you directly within ***** hours.

• Review fromRon B

  Date: 04/03/2025

  1 star
  Bought two frames from Michaels asked me if I wanted a credit card I could get the frames cheaper I said yes. They took my drivers license. I live in ********, but I was shopping in ***************** at my winter home. They wrote all the information down from my drivers license and didnt ask me anything else getting my license back and said you have credit. They sent the bill to my house in ******** and I have all my mail forwarded down to ******* in the winter time it mightve taken 10 days for it to get from ******** to ******* as soon as I got it, I paid it. Problem is it was late and now Im being charged 35% which turned out to be $42. I never saw this late charge and I got charged another late charge. Then they ruined my credit which was at 787 and now is down to 700. Called customer service they couldnt help me. They told me to call their bank which I did. They couldnt help me. I just said you know what F it Ill just pay the bill. Its a late charge. Big deal department at the bank said h*** give me $15 off. Now Im fighting to get my credit back and I will never ever step in Michaels ever again.

  Michaels Stores, Inc.

  Date: 04/06/2025

  We thank you for reaching out. We have created an internal case ******** which we will work out of. We will reach out to you directly within ***** hours.

• Review fromGary D.

  Date: 03/31/2025

  1 star
  Bought what were advertised 512gb flash drives from Michaels Internet that turned out to be 128gb, no where NEAR what was advertised, got nothing but apologies and excuses from their "service" department - finally after endless emails and phone calls, I just ATE their fraud and incompetent mistake, and will do all similar business from ****** and ****. As easily seen in their related complaints in this review section, their "Service" is a bigger time wasting joke than their advertising! Buyers BEWARE!

  Michaels Stores, Inc.

  Date: 04/02/2025

  We thank you for your feedback and sincerely apologize for your experience! Please be advised that we have opened internal case ******** to further assist you with resolution. Please allow us ***** hours to contact you directly with resolution.

• Review fromGWENDOLYN P

  Date: 02/11/2025

  5 stars
  I have NEVER had a problem with anyone at the Michael's in the Promanade at ***********, **. I have written many reviews about this store. NO PROBLEMS! Thank you Hailee for your ******************** You assisted me with care! Great staff Micheals. Keep up the good work!!!

  Michaels Stores, Inc.

  Date: 02/12/2025

  We thank the customer for reaching out. We have created an internal case ******** which we will work out of. If the customer would like to provide any additional information, they can contact us at **************. We will reach out to the customer within ***** hours.