Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Panini America

  5325 FAA Blvd Ste 100 Irving, TX 75061-3608

• 

  Panini America

  , Irving, TX 75061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from this company with a redemption card of a very valuable card in 2020. This card has been sent out to multiple people and have been sold on ***** I submitted my redemption card December 2021. Well within the expiration date. I was never sent this card and rewarded Panini points with a value of $35. The card that I was supposed to receive is selling for $271 on this date. The value isn't even comparable. Panini's policy is to send you a card or cards of equal value. Panini did not comply with their own policy. My ticket submitted has been closed. Panini needs to be held accountable for not providing the cards in the the checklist for their product before they produce them. This is absolutely unacceptable and legal actions need to be taken.

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. If you can, please provide a ticket id here and I can investigate it further. It's possible we made a mistake, but please keep in mind that we have professional appraisers that value your cards and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. I will double check to make sure there wasn't a mistake and can confirm with you after you provide the ticket id. If you would like assistance through the phone, you can call our toll-free customer service line who can help as well.

  Hours: 8:00am 5:00pm (CDT) Monday - **************************************************** Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim for two redemption cards back in January of 2022. The cards have not been sent and I did request to have a replacement. Since then I did not receive anything. I have made multiple, multiple attempts to contact Panini America and left messages to receive an update, just an update! I have screenshots of multiple requests for information through their website as well and still they did not respond or say anything! I can't seem to get a hold of anyone that can provide me answers. I paid money for these redemptions since I buy packs of cards. I am getting the runaround or ripped off.
  

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Redemption Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

  Customer Answer

  Date: 09/12/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:09/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a card redemption that has not been fulfilled. Contacted the company numerous times and the request is still pending. Has been close to a year now and I can't even reach anyone at the company for assistance. Starting to think this company is a scam. Emails also go unanswered for months, still no reply. Ticket number is XXXXXXX.

  Business Response

  Date: 09/11/2023

  Hello ******,

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. After further investigation of your ticket #*******, it shows proof of delivery since 2023-02-06 01:22:43 PM. We are going to consider this issue resolved but if you need further assistance, please feel free to ask questions here or use the toll-free number I provided below for more help. Please keep in mind that for redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Redemption Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

  Tracking Number: 394290705235

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased box with damaged contents in 2017. Still no response after I sent receipt and damaged products. CSR confirmed receipt of products twice, but never sent replacements Redemptions open for a year now. Numerous damaged products, sent in with receipt and no movement on cases I opened. Spoke with CSR 4 times in the last year promising to resolve with no resolution. Sent 3 letters and numerous emails, still no response. They refuse to call back, write back, or respond in any way. High value products that were damaged that they refuse to replace. They just don't care. They ignore customers, disregard open cases, and do not care about their customers. Never had I had such issues getting what I paid for or a company replacing damaged products. Replacements/Redemptions they did fulfill were with lesser products with no value. VERY frustrating. I don't know how they can get away with this for a decade now. 4 years to wait for damaged products, years to replace factory damages, and total disregard for the people spending thousands on their products. I've had enough.
  

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For factory damage claims, due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. You can provide your ticket # claims here or to find out what other alternatives we have available please call the factory damage toll-free phone number to hear more.  

  Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created. You can also provide a ticket id here and I can investigate it further. 

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Factory Damage Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon.  

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received their product directly from their packaging, the card is fraudulent and damaged directly out of the packaging. It is supposed to be an on card auto where the player himself picks up the card and signs it. In this case due to the factory error you can clearly tell the player signed a plastic film which is then inserted into the card. I sent this in back in August on 2021. I have yet to receive a single response on my ticket from Manager David S***** after multiple phone calls and emails to other panini managers, still 0 response after more than a year. Their customer service rep told me there are no managers every in the office as they are always out sick. I tried speaking to the customer service manager and the rep claimed she was out on leave and noone took over as acting manager in her place. This is a billion dollar company and it is clear they refuse to hire anyone to fix the issues they are having. I have requested my property be returned to me by email and by phone numerous times and still no response. I've also been lied to since March of 2022 by their reps who I was told have since been fired for giving out false information. This company needs to be looked into immediately and I want my property returned as they are clearly a fraudulent company. They also have an automated voice message saying leave a voicemail and someone will get back to you in two business days. I've been leaving voicemails since August 2021 with no response. Please help me, my property is valued close to $2,000 and they are refusing to return it to me. They also continuously told me they have been updating my ticket but everytime I call the new rep says there are no notes on my ticket. They keep telling me only David S***** can return my property however he is never in the office and has not responded to me ever since my first attempts at contact in August of 2021. Thank you
  

  Customer Answer

  Date: 09/20/2022

  Thank you and I am sorry I did not put this in my original complaint but the ticket number for Panini America that this complaint refers to is ticket ****** in their system.
  
  Thank you
  

  Business Response

  Date: 09/11/2023

  Hello ****, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. After further investigation for your ticket #******, it shows proof of delivery since 2023-06-20 11:17:55 AM. We are going to consider this issue resolved but if you need further assistance, please feel free to ask questions here or use the toll-free number I provided below for more help. Please keep in mind that for factory damage tickets, due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. You can provide your ticket # claims here or to find out what other alternatives we have available please call the factory damage toll-free phone number to hear more.  

  Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created. 

  Tracking Number: 780114900673

  Hours: 8:00am 5:00pm (CDT) Monday - *************************************** Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Panini America offers redemption cards on their product to be submitted in an online portal through their app in lieu of an autographed sports card from a popular athlete. They ask that you wait ************************************************************************************************************* higher value. I have 3 redemptions that have passed the 120 day criteria and have requested a replacement, and have made 25 email attempts to contact their redemption department over about a 2 month period for redemption resolution without an answer or reply. I have also been placed on automated hold 5 times for almost a half hour each time only to be sent to a voicemail box and I leave my information and they do not return phone calls. I have emailed *********************** customer service assistant manager for redemption requests. ********************************** each time the only response I have received is her auto reply emails that she is out of the office 2x once for Labor Day weekend and another attend a card show in ********** other then that nothing. The value of the cards owed to me is approximately $2000 as priced on ***** This is beyond unprofessional by their orginization and borderline theft from Panini of America.

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further.

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Redemption Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

• Initial Complaint

  Date:09/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this in hopes to have a long standing matter resolved in full. I have attained this companies products via reseller and the uniqueness of this companies products is such as it is a sports collectible and an asset that holds value in the Hobby and Collectibles market. This product is said to be redeemed via mail in or online submission either via their (Panini America) app or website and although it does not state how soon you receive the product once submitted, its been well documented throughout the Hobby community that these products sometimes takes years to receive back. This is where it gets unsatisfactory for me, I did not pay money for this company to take matters like these so lax and unethical and these products range in the cost of $800-$10k, this is absolute ignorance and very unprofessional by a company that has made no effort to resolve these issues for years.
  
  I have attached a screenshot (via the Panini app) for proof of my redemption status, account and ticket #'s per redemption (total of 3)
  

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Redemption Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Panini america offers redemptions in their boxes of cards. Which in itself is horrid practice if you can't get a card signed don't use it. However they state redemption will take 4 months or less. I have roughly 7 pending that all are at 6 months-9 months. This is unacceptable and with panini losing its license with the *** I can only imagine these may not fill. It's deceitful to use these redemptions with no time-line to actually fill them

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Redemption Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 
  

  
  

  Customer Answer

  Date: 09/12/2023

  I am rejecting this response because:  waiting 1 to 2 years for a redemption is robbery. It's stealing profits and offering big rewards and then not giving any rewards. It's poor practice 

  Business Response

  Date: 09/13/2023

  Hello ****,

  I've attached the terms and conditions for redemptions that you signed for before redeeming your redemption. As stated "If you elect to wait for the *** to become available, Panini will attempt to provide the *** within six months of the receipt of a timely Redemption Request. Panini makes no guarantees or warranties regarding whether the *** will become available during the six month waiting period should you elect to wait. Regardless of your election, Panini reserves the right to send an STC after the expiration of the six month waiting period." You can continue to wait for the athlete to sign if that is what you wish for, but simply not every redemption is guaranteed. Rest assured, we will fulfill requests as the players return their cards and we do our best to fulfill them that way, but you are given other options if you do not want to continue waiting. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after the release date, we are experiencing a backlog in fulfilling replacement card requests. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Redemption Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

• Initial Complaint

  Date:09/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two Redemptions of a football card owed to me by this company, and I have never received a response to either one of them.
  
  1. Opened August 19, 2020 under Redemption # F1DFH6CGLCK or Panini Ticket # XXXXXXX
  
  2. Opened February 8, 2021 under Redemption # 14G8CMEEGLE or Panini Ticket # XXXXXXX
  
  Panini America has had ample time to respond to these requests submitted on their website but have failed to respond. I understand from others that this is not an isolated issue, and was suggested to me to file a complaint with the Better Business Bureau.
  
  My desired solution is for the company to honor the redemption, as awarded and requested - now.

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer, 

  We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. I noticed that your ticket #******* was shipped and resolved 2023-03-07 10:49:11 AM. Your other ticket #******* is still in queue and we are currently waiting for the athelete to sign their card so we can make a shipment for you. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Redemption Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/21 I filed with Panini America 17 complaints of factory damaged cards. I had to print a packing label for each card, and include those in the package with the damaged cards. Panini America acknowledged receipt of the cards within one week, and since that time I can't get them to do anything. They won't answer their phone, nor will they respond to my emails. It's been just a few days short of 10 months, and they won't contact me, nor will they ship out the replacement cards. I've given them ample time to get these cards back to me, and I'm tired of waiting on them to get the replacements mailed back. If you want copies of the emails, just email me, and I'll be happy to send them to you.
  

  Business Response

  Date: 09/11/2023

  Dear Valued Panini Customer,  

  We apologize for the long wait and appreciate your patience. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. You can provide your ticket # claims here or to find out what other alternatives we have available please call the factory damage toll-free phone number to hear more.  

  Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created. 

  Hours: 8:00am 5:00pm (CDT) Monday - Friday 

  Toll-Free Factory Damage Line: ************** 

  Thank you for being a valued collector and we hope to hear from you soon. 

  Customer Answer

  Date: 09/12/2023

  Good grief. In 2 months it will have been two years, since the damaged cards were sent in, and as of yet nothing has happened as far as me getting replacements back. Never in my entire collecting life have I had to wait this long on a redemption, or a replacement. It's obvious that Panini's customer service doesn't care about taking care of their customers at all.

  Customer Answer

  Date: 09/12/2023

  I have reviewed the business response and accept this resolution. I just want this taken care of soon, because it's been almost 2 years of me waiting on them to do something.