Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested to pause my prescription with this company and only sent an inquiry about a different medication. Instead of responding to my request, they went ahead and charged me for an entire years worth of medication without my consent or authorization. At no point did I agree to or approve this charge. The unauthorized charge occurred on 9/3/2025 at 12:40 AM. This over drafted my account. I would never approve a charge I do not have money to cover. I have no money now. Going to bank this morning to file a fraud charge on my account

  Business Response

  Date: 09/17/2025

  This review is not accurate. The patient personally completed and submitted an enrollment questionnaire and order on 9/3/2025, which authorized the charge. Our company does not and cannot enroll in medication or access personal health records in order to fill out enrollment forms on behalf of patients. To resolve this issue, we issued a cancellation refund, less the $100 cancellation fee outlined in our terms and conditions. The patients account has also been closed to prevent any future charges. With this resolution, we consider the matter closed.

• Initial Complaint

  Date:09/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company supplies medication after paying for a full year up front. The first 2 sets of medication went smoothly with no issues, this last set of medication was due to be sent out on August 29th, on August 2nd I requested for a dosage increase. I went through the questions that the ** was asking, even though they were clearly questions that were able to be answered by looking at my account/chart, even sent a photo of my prescription after they requested for one. Ever since that picture was sent I have not received any notification that medications were sent, messages are not being returned, support messages are not helpful and just direct me to the same locations I've already either answered questions or sent messages to. They have no outside source of contact information, I'm being told by support after I actually hit "Cancel Subscription" that they can't refund my the remaining balance because my ** has written a 6 month prescription, but I'm not seeing any medication arriving at my house, there are no notifications on my account or any messages telling me that medication is being sent or what I need to do for medication to be sent.

  Business Response

  Date: 09/16/2025

  Were sorry for the inconvenience youve experienced. Please note that extended membership plans are non-refundable, as the prescribing provider has written a 6-month prescription for your treatment. While we cannot issue a refund, we are actively working to resolve the issue with your order to ensure your medication is shipped as expected. For the most direct support, please continue communicating with us through your patient portal.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 13th, 2025, I paid Amble Health $1,488 for a six-month supply of medication.-I received the first shipment as expected.-The second shipment was delayed by over two and a half weeks. I contacted Amble Health during the delay and was told later that my account had not been placed on auto-queue due to a system error, and acknowledge that it was their fault.-I notified Amble Health that if the shipment was not sent within 24 hours, I would dispute the charge. The deadline passed, and I still had not received the order, so I disputed $992 of the charge with my bank. -Approximately two and a half weeks later, the shipment arrived, but because I had already disputed the charge and was dissatisfied with the delay, and customer service that I had received, I refused the package.Afterward, my bank advised that they will be reversing the temporary credit because Amble Health provided terms and conditions I had signed. Amble Health then informed me that since I refused the shipment, they would not reship my order, refund me, or even allow me to pay for a return label when I reached out to request a resolution. They advised that there is nothing they can do further and said my case was closed without resolution.?Why I Am Filing This Complaint:?I paid $1,488 but only received 9 weeks of medication. Amble Health acknowledged the shipment delay was caused by their system error, yet they are still keeping my full payment without delivering the product. I acted in good faith and even offered to cover shipping costs for a resolution, but they have ignored further communication.?Desired Resolution:?I am requesting either:1. Fulfillment of the remainder of my six-month supply, or 2. A refund of $992 for the undelivered portion of the order.

  Business Response

  Date: 09/16/2025

  We understand your frustration regarding this matter. As outlined in the terms and conditions agreed to at the time of purchase, extended membership plans are non-refundable because they are prescribed and billed upfront at a discounted rate. In this case, your order was shipped and later refused upon delivery. Once medication has been in transit and refused, it cannot be reshipped or returned to the patient for safety reasons. While we regret the delay you experienced and acknowledge the system error that contributed to it, your plan remains active under the non-refundable policy, and this matter is considered resolved.

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Under consumer law, a business cannot retain payment without providing the goods or services purchased. Accepting my money and delivering only half the order is not a resolution. The companys reliance on terms and conditions about delays does not change the fact that I did not receive the product I paid for.
  
  
  I am rejecting this response and consider this complaint unresolved.
  
  
  
  Regards,
  
  
   
  

  Business Response

  Date: 09/17/2025

  We respect the patients right to share their perspective. However, as outlined in the signed terms and conditions at the time of purchase, extended membership plans are billed upfront at a discounted rate and are ***************** this case, the medication order was dispensed, shipped, and delivered in accordance with the prescribed treatment plan. The shipment was subsequently refused by the patient, and once medication is in  and refused, it cannot be reshipped or returned for safety reasons. Because the order was fulfilled and made available to the patient, no refund or reshipment can be provided. We have previously explained this policy directly to the patient, and while we regret that they are dissatisfied, this matter remains resolved in accordance with the agreed-upon terms.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 
  
  I disagree with the companys resolution. They have kept my money and I am left with product in return. I only refused delivery after significant delay, and when I asked for either a reshipment or a refund, they refused both. Regardless of their terms, I believe it is unfair and unreasonable for a business to retain full payment without providing the goods.
  
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me for 3 months medication. They sent 1/2 month medication. They will not cancel and refund remainder. They will not call me to discuss. They will not answer via email just keep sending auto replies that dont resolve the issue

  Business Response

  Date: 09/02/2025

  We have reviewed this account and would like to clarify the details of the patients treatment plan. The patient enrolled in a three-month extended membership, which, as outlined in the terms agreed to at the time of enrollment (screenshot attached), is dispensed in one- or three-month increments depending on pharmacy regulations and provider instructions. The membership terms clearly state that these programs are non-refundable and non-cancelable once enrolled, and by checking the acknowledgment box, the patient consented to this policy. No portion or months of treatment are eligible for refund or cancellation.
  The pharmacy dispensed medication according to the providers prescription and dosage schedule. In some cases, medication may be dispensed in vials that do not appear to cover the full period at once, but this is based on dosing and pharmacy requirements, not a reduction in the treatment the patient paid for. While we understand the frustration, we must respectfully reiterate that the terms of the program were disclosed upfront and agreed to during enrollment. We remain available to support the patient with any questions about dosage, administration, or next refill timing, but we are unable to issue a refund or cancel remaining months of treatment.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is with Amble Health, the weight loss "company." I signed up for a membership on August 29th. At 6:11am on August 29th, I cancelled that membership subscription via customer support chat. Customer support acknowledged my request to cancel and said that a support person would help me right away. Amble's policy is that if you cancel your subscription before being sent a prescription, you will be refunded and will not face a cancellation fee. Chat support has also acknowledged that they KNEW I wanted to cancel before ever creating the shipment for the product I originally purchased, yet they still sent it anyway. This is due to lack of communication and not checking for proper account information on their part. At 6:26am, I was sent a prescription after I had already requested to cancel. Since then, I have been given the run around and been ignored by everyone. I was charged the $179 membership fee and I have disputed this with my bank. I have even gone so far as to file a fraud report with the ************************ and they still will not refund me. I have been asking support if they will refund this to me and if they plan ti charge a cancellation fee. No one thus far has answered that question. I have been contacted by a different support person every single time I have been responded to. I have to wait hours between messages for a response, and the responses are vague and deflecting my questions. They also don't have a phone number so that you can have an actual conversation with person. The bottom line is that they took $179 from me even though I cancelled my membership before ever receiving a prescription or a product and now they won't give it back and are pretty much giving me the run around hoping I'll drop the issue. I have attached a transcript of the chat thread I have been on since August 29th. It is time stamped and shows how long I wait between responses. It also shows my cancellation at 6:11am and support's acknowledgement of that.

  Business Response

  Date: 09/12/2025

  We have reviewed this complaint and would like to provide clarification. The email address used to submit this BBB review is not associated with any active enrollment in our system. The actual patient connected to this matter has already filed a dispute with their bank. As such, any further communication or resolution will proceed exclusively through the banks dispute process. Per our Customer Acknowledgment, which every patient signs at enrollment, the cancellation policy states: I understand that upon a script (eRX) being issued and sent to a partner pharmacy, my order cannot be changed. Amble will make every effort possible to cancel the order with the pharmacy but make no implied guarantee. In the event the order can be cancelled, a $100 nonrefundable visit and clinical fee will be withheld from your refund." In this case, a prescription was issued prior to the cancellation request being finalized. Under federal safety standards, once prescribed and dispensed, compounded medications cannot be returned or refunded. The associated account has been closed and will not be charged again. We consider this matter resolved in accordance with both our signed policy and the ongoing dispute process through the patients financial institution.
  

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  

  I do not consider this case resolved until a decision has been made regarding the dispute with my bank.

   

  
  Regards,
  
  
   

  
  

  Business Response

  Date: 09/15/2025

  We understand the consumers concern; however, once a dispute is filed with their bank, resolution is handled entirely through the banks review process. Amble has provided the necessary documentation to the bank and will await their decision. At this point, no further action can be taken directly between Amble and the consumer until the bank concludes its investigation and issues a decision.

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pre paid for 6 months of ***********. 3 months of medication arrived, the medication vial was in a plastic medication container labeled sema. After using the medication, it was noted that the actual vial stated tirzepetide and not ***********, and a medical error had been made and I had injected the medication multiple times. I contacted the provider and customer service of the company and included pictures of the container labeled **** and the vial labeled tirzepetide. This was 3 months ag and I still have not received the correct medication, I pre paid for 6 months of *********** and have received none. I have contacted the company 1-2x per week with no resolution. In addition the MD has not responded in over 2 weeks, patient abandonment. There is no other way to contact them, no phone, no email, no video. This is a telehealth company.

  Business Response

  Date: 09/17/2025

  This review is not accurate. The patient purchased a 6-month supply of *********** and has, in fact, received all 6 months of her medication. No reports were ever made of receiving the wrong medication, which would have been addressed immediately if raised prior to use. Records confirm the first 3-month supply was delivered under order #****** on 5/29, and the second 3-month supply was delivered under order #****** on 9/4. Additionally the patient has been emailing us at ******************************************************************. 
  

• Initial Complaint

  Date:08/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership two months ago. They keep charging me for ******. I have not received the 2 prescriptions but they continue to take funds from my account. I can know longer access my patient portal to view account information or make any changes. When I attempt to login or use my email account to access site it doesn't allow me to. I am being charged without receiving any services. Please help me. I want this to stop.

  Business Response

  Date: 09/01/2025

  We have reviewed this account in detail and would like to provide clarification. At the time of enrollment, the patient selected a treatment plan that included a quarterly supply of ******. As outlined during enrollment, the full three-month supply is shipped upfront, and the cost of the prescription is billed in equal monthly installments of $45. In this case, the patient received the complete quarterly supply, and the two subsequent charges reflect the scheduled monthly payments for that medication, not new shipments. No additional prescriptions have been processed or shipped after the original delivery. We understand the patient has since canceled their membership. We have confirmed the account is closed, no further shipments are pending, and no additional charges will occur. We regret any confusion about the billing schedule and hope this explanation provides clarity.

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amble Health charged me for a medication order I did not authorize, never shipped or delivered anything, and is now refusing a refund by sending me a false ***** delivery screenshot.On August 28, 2025, Amble Health charged me $480 without my authorization. I had already passed my membership and did not place or approve any new order. They never gave me a heads-up or asked for consent before charging me, which I find both unfair and unethical.When I checked the tracking number they provided (************), ****** official website shows only Label Created on August 28 in *******, **. This means the package was never picked up, shipped, or delivered. I never received anything from Amble Health.Despite this, Amble Health sent me a screenshot claiming the package was delivered on August 27 which is impossible, because the order was not even created until August 28. Their screenshot also shows the package being delivered in ********, a state I do not live in. I live in *******, ***When I asked for a refund, Amble Health told me that medications cannot be refunded once received. However, nothing was received, and the ***** tracking proves this. Their own screenshot does not match the official ***** record and appears falsified or taken from another shipment.This situation is extremely frustrating and feels deceptive. I am requesting a full refund of $480 and a stop to any future unauthorized charges.

  Business Response

  Date: 09/01/2025

  We have carefully reviewed this account and would like to provide clarification regarding the recent charge and shipment. The team member had given the wrong tracking number however they followed up with the correct tracking and proof of delivery which I have attached. At the time of enrollment, the patient authorized participation in a treatment plan with automatic monthly refills. These refills are clearly displayed in the patient portal, where patients also have the ability to pause or cancel their plan before a refill processes. In this case, an auto-refill was processed on August 28, 2025. ***** tracking confirms the order was delivered on August 30, 2025, to the patients address on file. For regulatory and safety reasons, prescription medications cannot be returned or refunded once shipped and delivered, which is why a refund could not be issued. We have communicated this directly to the patient and have since paused the auto-refill plan to ensure that no future charges or shipments occur. We regret any frustration or confusion this caused and have taken steps to ensure the patient will not receive additional shipments unless she chooses to restart her plan.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund.ordered on 7/28/25. Tried to cancel on 7/29/25 but because of their lack of communication which is only email... they never answered until after ordered. Now saying it was cancelled on 8/1/25 but never refunded money. Now saying that because I am disputing it with my ********** they can't. I filed the dispute 3 weeks later on 8/21/25. I have not received product or a refund. They want to keep $100 which is unacceptable considering their practices. Total scam

  Business Response

  Date: 08/28/2025

  Once a charge is disputed, the refund process is handled exclusively through the bank or credit card company. Issuing a refund directly at this stage would create the potential for a duplicate refund. For this reason, we are unable to issue a refund while the dispute remains open. As is standard, the patients financial institution will determine the outcome of the dispute and, if appropriate, return the funds. The account associated with this order has been closed to prevent any further charges. We regret that this experience was frustrating and we apologize for the inconvenience caused.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is absolutely TERRIBLE. There is no support from the company regarding questions about prescriptions. I have sent countless messages to both the doctor and online support with no response in eight days. I ordered my prescription on 8/20/25. The doctor finally responded on 8/21 saying the medication would be prescribed. It is now 8/28/25 and the doctor hasn't forwarded the prescription to the pharmacy! I messaged asking for an update and still no response! There is a pending charge in the amount of $329 to my credit card and I am afraid it will go through and I will receive no medication. This company should be investigated. Peoples health is what they are dealing with and they do not care. What do we do when we are on a medication that requires a refill and you need to take it by a certain date and the company hasn't even addressed your message or filled your prescription in a week?! Then you add to that wait time the processing and "fill" time from the pharmacy and before you know it, its almost a month and no medication! So you're supposed to just go with a gap between doses because a company doesn't care about their customers?

  Business Response

  Date: 08/28/2025

  We apologize for the frustration this patient experienced. Upon review, the prescription referenced is still within the 710 business day processing and fulfillment window outlined and agreed to during enrollment. We have since ensured this matter was addressed and reached back out directly to the patient to confirm. The patient has seen our response, and we will continue to monitor their order to ensure it proceeds without further delay. We value our patients health and take these concerns seriously. Our team remains available to provide updates and support throughout the process.