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Business Profile

Weight Loss

Amble Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 90 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th they took out 179 for my monthly membership for my medication, but failed to mention it would take longer than normal. It took 4 weeks for my medication to arrive, at that point it is out of my ********** need to restart. They do not have good customer service & a good way to contact, just a messenger portal. But it takes sometimes over a week for a response, if you even get one. I told them I was going to go with a new company since the lack of ************************ was little to none, and they still charged me for a new months prescription. I asked for a ************* said no since the order was already submitted, when I never asked for a renewal

  • Initial Complaint

    Date:07/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They signed me up on auto refill which I did not sign up for and they will not answer any text messages that you send them for the last 3 weeks and still end up sending the product they don't pay attention nor do they answer any complaints they have no phone number for contact

  • Initial Complaint

    Date:07/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order of a six month supply of *********** April 29th. I was informed my account has been closed and I did not do this. This was after I asked them if they were acting as both this company and another company because they both shipped from the same phone number pharmacy ectetera. I paid $870. According to their policy I was not going to be dispensed the remaining three vials of my medication even though I already paid for it because they did not want to be wasteful. The company sent me a message saying I would be refunded in a couple of days. They then said they had a policy of no refunds. When I had the proof they sent me I was getting one. They told me to take it up with my bank. I did that. Thy told me I'd be getting my remaining three vials in July the next shipment. Next I get an email saying no other shipments were being sent because I filed a complaint I was banned. So they aren't sending my medicine I paid up front for and they are keeping my $570 dollars. That is theft and I will prosecute for my money back.

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3 month supply of zepbound in April 2025 and received it fine with no problems. I was on auto refill and order my next three months and was charged on June 15th. Mind you, this was two weeks before I would need the medication for my next injection. I have not received the medication, no one has reached out to me despite the multiple emails and message on the website and when I reached out to the doctor, they told me I could not miss more than two injections or I would need to restart. Im about to miss my second injection and so the medication that hasnt even been sent to me yet will be unusable. I want my money back and not just that when I received the medication the first shipment, it was not at the appropriate temperature. The medication is only good out of the fridge for 42 days and I was sent a 90 day which means some of the medication is unusable

  • Initial Complaint

    Date:07/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They've charged me multiple times without my consent for orders that i've never received, they will not answer any of my emails, nor will they answer any chat messages. They've charged me over a thousand dollars in unexplained, transactions.

  • Initial Complaint

    Date:07/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ?I am filing a complaint against Amble Health due to fraudulent and dangerous practices. On my recent order of tirzepatide, they sent double the dose, which could cause severe overdose if not recognized. As a nurse, I noticed the error, but others could be at serious risk. Additionally, Amble Health now forces customers into a membership to place orders, charges monthly fees, and then fails to ship the medication. My order, placed over two weeks ago, has not even been handed to the carrier, and all attempts to contact them are blocked. This combination of safety risks and fraudulent behavior needs urgent BBB attention to protect consumers.

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3rd, 2025, I prepaid for medication. I have been receiving from amble for a three month supply at a discounted price.. I paid $765 all at once. Immediately, I started checking the website to see when the product was going to be shipped, after two weeks, The product still had not been shipped. I reached out to customer support and said that I wanted to cancel the three month subscription. Remember, I have not received any product of the three month prescription at this time.. and it still says that it had not been shipped. You cant talk to a live person so when Im requesting these things, it goes through a chat so I requested it. I kept checking the website. I see that on my three month plan it said canceled so I thought that they received the email chat whatever you wanna call it and they canceled the three month subscription. I waited a few days to see if the money was returned to my bank account which it was not.. I reached out to Support several times and was told that they could not guarantee that they could cancel the shipment as it was already being fulfilled. I explained that on their own website they show that the subscription was canceled and I sent a screenshot to them.. they reached back out and said that it is their policy that they cannot cancel a subscription. They also told me that I could cancel for a $100 fee which I did agree to because I was done with the company. They got back to me and said that that was not possible again that I could not cancel at all. Upon reaching out to them again, they told me that I paused my subscription, which I never did. I have no product and they have my money.. I want my money returned.

  • Initial Complaint

    Date:07/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered glp1 medication through a subscription to Amble Health. My card was charged but I have yet to receive any medication and my communication to the company have gone unanswered. The tracking has not been updated - its status has always been - label created not shipped. I have since cancelled my subscription so no more charges should be made. I would like my medication or a refund.

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer for almost 12 months. They recently switched to a new rapid program for Tirzepatide which I made a purchase for on June 2, 2025. They prescribed and sent to the pharmacy on 6/3/2025. It is now June 27, **************************************************** the mail. I have reached out to support, to the doctor, sent emails and am getting the complete run around. This new program costed $765 which they withdrew immediately and I am now almost 4 weeks still waiting with no help. Nobody seems to care or give accurate information. I have been completely out of medication for 4 weeks which means Ive gained back over 10lbs, inflammation and this has completely derailed my progress. Ive also been very sick from being on the highest dose of Tirzepatide and stopping cold turkey for 4 weeks. The unprofessionalism and out right lack of care after spending thousands of dollars with this company is outrageous.

  • Initial Complaint

    Date:06/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The medication recieved was compromised due to degradation related to excess heat during transport. Past medication was sent in cooler and received cold. The last medication was recieved June 5 after being in transit for some time in outdoor temperatures of over 100 degrees this does not account for time in delivery vechile or waiting stations. The medication was in bubble wrap with 2 hot cold packs surrounding the hot to the touch medication. The company cannot assure medication was not compromised although the typical response to injection of viable medication (which include mild nausea, contact dermitis at injection site, decreased appetite) are no longer visible with last 2 doses. I have since stopped the medication as as an RN I am no longer assured of what I am injecting. Company has failed to respond to numerous attempts to resolve issue amicably. I have attached the transcipt of my request to both customer service and provider, all of which have gone unanswered.

Amble Health is NOT a BBB Accredited Business.

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