Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS WORKING TO FIND A BETTER ALTERNATIVE COST-WISE TO OBTAIN MOUNJARO FOR MY DIABETES. I WAS GOING THROUGH THE ONLINE QUIZ AND DID NOT QUALIFY THEY SAID. HOWEVER, I STILL WAS CHARGED ****** FOR **************************. THIS NEEDS TO BE REFUNDED IF I DO NOT QUALIFY. THERE CHAT I HAVE BEEN SITTING WAITING FOR A RESPONSE FOR TWO HOURS AS THERE IS NO PHONE NUMBER TO CALL TO REACH THEM.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to clarify this matter. When a patient completes enrollment, a temporary authorization (pending charge) is placed on the payment method to verify funds before a provider consultation. This authorization is clearly displayed during checkout and is not an actual charge unless the provider completes the visit and issues a prescription. If a patient does not qualify or the provider does not prescribe treatment, the authorization automatically releases, and no funds are captured. The release timeline is determined by the patients financial institution. In this case, the patients order was canceled, and no payment was processed. As no funds were captured, there is no refund to issue. We respectfully request that this case be marked as resolved.

  Customer Answer

  Date: 10/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

   

  It is satisfactory now as the charges were reversed but they did go through on my charge card initially.
  
  
  
   

  
  

• Initial Complaint

  Date:10/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested several times to have this form filled out by the doctor for my flight physical.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to clarify. This request involves a form that must be completed by the patients primary care provider (PCP). As Amble is a telehealth platform providing treatment-specific care, our providers are unable to complete third-party or external medical forms unrelated to the prescribed treatment. We previously communicated this to the patient and advised them to contact their PCP for completion. There is no further action Amble can take regarding this request.

• Initial Complaint

  Date:10/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to do business with Amble Health to obtain weight loss medication. My order was placed on September 29th, 2025. Their policy is orders will be shipped within 7-10 business days. I I contacted Amble via their chat support to inquire and was told that I still had 1 business day per their policy and to be patient. My order had an update that day and a tracking number was provided- for delivery to a residence in ******* (I live in *************). I reached out again on October 11 and was told Amble reached out to the pharmacy and my order will be shipped out on October 13th. Since this time, I have no further updates, no tracking number and my support chat messages are being ignored (it has been 3 days since I have received any communication, despite messaging daily). At this point it seems they have stolen my money and I have no product or service as of October 15th.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to clarify this matter. While we cannot discuss specific account details publicly due to ***** privacy regulations, we can confirm that our team reviewed this concern promptly and communicated directly with the patient. The delay was due to an incorrect tracking number initially entered by the pharmacy. Our team followed up and provided the correct tracking information, which confirmed successful delivery of the order on October 15th. As the order has been received and the matter resolved, we respectfully request that this case be marked as resolved. 

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 9/29/2025; paid $179 for a one month supply of GLP1 that was approved. One 10/9 they said they shipped it; it was mailed to an address in **. I reached out to their AI driven chat box on their website on multiple occasions to which the only automated response I received back was thanking me for my patience and that they were reaching out to the pharmacy. I sent and EM to their support EM address, did not receive a response. I feel that I was scammed by this company they do not have a phone number to call. It is all communicated via a BOT driven by AI as their support. The ***** tracking number is ************. At this point, I hhave cancelled the membership which was monthly at $179 a month. I would like to be reimbursed the $179 I was charged on 9/29 as I did not receive the order, and through multiple attempts to seek resolution from Amble they have not responded.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to clarify this matter. While we are unable to share specific account details publicly due to ***** privacy regulations, our records confirm that our team responded directly to the patient with the correct tracking information for their shipment. The pharmacy initially entered an incorrect tracking number, which was promptly corrected. The updated tracking confirmed successful delivery of the order. No further responses were received from the patient following our update. As the product was delivered and the concern addressed, we respectfully request that this case be marked as resolved.

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was prescribed tirzepatide by my primary care provider. However, there was a manufacturer shortage which is why I started to use Amble. Initially, I was very pleased with their service and product. Once the *** lifted the shortage which should legally stop Amble from prescribing the patent protected drug, tirzepatide. I wanted to place a final order to have some on hand in the event another shortage occurred as the shortage caused disruption in my treatment plan previously. I went through the typical Amble questions, opted to stay on my current dose, made my payment. Then only after payment was I advised they were unable to fill the 15mg as they had previously and that I would instead get 10mg. That is two doses lower than what I requested and agreed to pay for. I immediately protested and requested a refund. I was given the run around and eventually advised the order could not be canceled since it was already sent to the pharmacy to be filled. Even though, requested it be canceled within minutes of the order and have retained those emails. They are using misleading and vague information to get you to pay then only after payment let you know that what you signed up for isn't available and by then your stuck with whatever they give you. Its fraudulent and also dangerous. They're acting as a healthcare provider and have a duty to provide honest, ethical care. It's bad business and bad Healthcare.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to address this concern. While we are unable to discuss personal medical details publicly due to ***** privacy regulations, we can confirm that our team has responded directly to the patient, though it appears the message has not yet been reviewed. All prescriptions through Amble are issued by licensed providers who practice under strict clinical and regulatory oversight. Medication availability and dosing are determined by both provider judgment and federal compounding regulations, including *** guidance regarding specific ingredients. Patients are only charged after a provider review and prescription approval, and orders cannot be modified or canceled once the prescription has been sent to the pharmacy for fulfillment. We understand the patients frustration and provided a full explanation of the prescribing process and limitations. As our response has been issued and the matter reviewed in accordance with policy and regulatory standards, we respectfully request that this case be marked as resolved.

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I hope youre able to help. Ive been relying on amble for more than a year for my medication. This past two orders Ive had issues with the delivery of my medication. Last order it arrived without any type of refrigeration when the medication must be stored in a cold location. This order was delivered to *******, I live in ********. I have contacted support and they request photos, how am I shipped to get photos of something in *******, two states away? With this being the second order where my money has been taken and my order was not delivered properly, Im ready to file a report and go to court. Please help.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to clarify this matter. Due to ***** privacy regulations, we are unable to discuss specific account details publicly; however, our records confirm that the patients order was reviewed and addressed directly by our support team. The pharmacy initially provided the wrong tracking number, which was promptly corrected once identified. The updated tracking information confirms that the shipment was successfully delivered to the correct address on October 15th. Since the patient has not followed up further, we believe this issue has been resolved. We respectfully request that this case be marked as resolved.

• Initial Complaint

  Date:10/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/2025 I placed an order of 3 months Tirzepatide of 7.5 mg weekly which is 37.5 units every week for 12 weeks. For some reason I received the wrong dosage I contacted the pharmacy they stated that I have to contact Amble because base of the information I provided the medication will not last 3 months which I paid $765 for. I contacted amble they told me to take the 37.5 units instead of the 7.5 units stated in the prescription I said fine no problem. Now I contacted them again because the medication is almost done and I need the remainder of the medication they informed me I have order more medication which mean pay more money. I did not received 3 months supply why I have pay more for something I already paid for. I contacted support they have not get back to me. All I need is the remainder of my medication because I paid for it. They dont have a phone number to contact them and they days to answer messages. This may order # ****** . Please make this right.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to clarify this matter. While we are unable to discuss specific account details publicly due to ***** privacy regulations, we can confirm that our team reviewed this concern and provided a full resolution directly to the patient three days ago, including a prorated refund for the remaining portion of their treatment plan. Our records show that all communication was completed through our secure patient portal in accordance with our policies. As this issue has already been addressed and resolved, we respectfully request that this case be marked as resolved.

  Customer Answer

  Date: 10/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning while filling our the health questionnaire I was asked for my billing information. Showed 0.00 due today and no charges until after meeting with provider and choosing medication. Once financial information was input my card was charged $765.00 dollars.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to clarify this matter. When a patient completes enrollment, a temporary authorization (pending charge) is placed on the payment method to verify funds. This authorization is clearly shown during checkout and is not an actual charge until a provider completes the consultation and issues a prescription. If the provider does not prescribe treatment, the authorization automatically releases and no funds are captured. The exact timeline for the pending amount to fall off depends on the patients financial institution. In this case, the patients account reflects the authorization, not a completed charge.

• Initial Complaint

  Date:10/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2025, I joined Amble to help me lose weight using Trizepatide shots. I signed up for a 3 month supply. It took a few weeks to receive my order. I was sent 3 bags of syringes with 10 syringes per bag and 1 vial of Trizepatide. The instructions were to start with a small dose of .075 ml injected once a week. Then, as weeks go on, the dosage gradually increases. I was surprised to receive so many syringes since I had only signed up for 3 months which would mean needing just 12 syringes in total. 30 syringes were sent. The vial was to be refrigerated upon arrival. It did not arrive in a cold pack. I followed the directions and each week, I felt the same. My hunger cravings continued, I felt more energized, but no signs of weight loss or fatigue at all. I wrote to the company to let them know that there were no effects. Help is hard to receive at Amble because they dont use phones and each transaction means waiting 3-4 days. I felt duped. I wrote to ask for a refund and several different people answered via the contact support email but all said the same thing. I had signed an agreement for a 3 month supply regardless of any side effects. I had NO side effects-no EFFECTS at all! I got no where with support. I dont want anyone else to wind up less healthy than before like I have. At my yearly physical on September 29, 2025, I had gained 12 pounds, my cholesterol was high, I had a UTI and a fungal infection on my stomach which is where I injected myself and sugar was in my blood-this was new. I knew that I was gaining weight because my clothes were feeling tighter. Please, choose a different company-do not use Amble.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to respond to this concern. Amble Health is a telehealth platform that connects patients with licensed providers and licensed pharmacies. We are not a pharmacy, nor do we compound or ship medication directly. All prescriptions are reviewed and fulfilled by our pharmacy partners, who follow strict *** and state compounding guidelines. We have reviewed this patients communication history, and our team provided account support in accordance with our policies. As with any prescription treatment, individual results and responses may vary based on factors such as metabolism, medical history, and adherence to provider guidance. We have not received similar reports regarding this medication or pharmacy, but we take every patient concern seriously and have shared this feedback with the prescribing provider and pharmacy for review. We urge the patient to contact their prescribing provider to get feedback on their concerns. 

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consulted with one of Amble Healths physicians and was prescribed sermorelin. Upon receiving the product, I noted that the label on the prescription bottle stated that there were THREE vials shipped. However, I only received TWO vials. As you can see in my attached photo, the TWO vials can hardly even fit in the container, let alone three. I immediately contacted the company (9/29) to clarify, and after SEVERAL days of not being able to answer my question, I finally received a follow up message on 10/7 claiming they sent me THREE vials. I no longer trust this company or their products and quite frankly, Im not sure I trust the medication I paid for is even what I received.

  Business Response

  Date: 10/20/2025

  We appreciate the opportunity to provide clarification. While we are unable to discuss specific account details publicly due to ***** privacy regulations, we can confirm that the patients concern was reviewed and addressed directly by our team. Our pharmacy partner verified that the total medication volume dispensed was correct for the patients full three-month treatment plan. In some cases, patients may see a quantity reference on the prescription label that reflects dosage or total milliliters prescribed rather than the number of vials included. The medication supplied fulfills the prescribed amount in accordance with pharmacy and provider standards. As this matter has already been reviewed and clarified, we respectfully request that this case be considered resolved.

  Customer Answer

  Date: 10/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.