We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Coolers

RTIC Coolers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Coolers.

Reviews

This profile includes reviews for RTIC Coolers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RTIC Coolers LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.06

    Average of 32 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kim A

      Date: 03/16/2023

      Horrible warranty and not worth the money. I have purchased products from this company in the past and bought products within the last 3 months. The mardi gras line was appealing to us. Needless to say they receive no stars because the mugs peeled within 2 washings by hand. When we reached out to the company, they said nothing I could do because I was out of warranty, and I should of washed gently.

    • Jeannette W

      Date: 03/10/2023

      Very poor customer service. My order via ***** is now 6 days late, was listed as out for delivery and it still has not arrived. They told me I had to wait 4 business days, which it has been, and I am furious they will not reship. I am more than happy to ship back the items I ordered if they ever do show up. ***** ground is absolutely horrible in our rural area, but their response to the problem is inexcusable.

    • Eric H

      Date: 12/22/2022

      Horrible customer service. I am due a refund and they will not respond to emails, impossible to connect with someone on the phone. Avoid this company at all costs. I will be let my credit card company deal with them to get the money I am owed.

    • Elizabeth C

      Date: 12/20/2022

      Ordered a water bottle. Attempted to cancel order an hour later because wife wanted a straw top. Pressed "cancel order" multiple times and was never successful. Sent emails with no response. Attempted to call several times but never able to actually get a person. Horrible customer service. In fact, there is none. Wish I could leave zero stars.

    • Will L

      Date: 12/12/2022

      Placed an online order 13 days ago and received email confirmation. I have since received 0 updates from them, and according to the order status on their website, the product has still not shipped. I called and emailed them a week ago, and can't get a hold of anyone. Called again today, no answer. I'm disputing the charge on my credit card, as I seemingly have no alternative.

    • Kimberly M

      Date: 12/09/2022

      I ordered a day cooler and when received, found it was too small. I never even took the cooler out of the box it came in. Returned merchandise per company instructions. Return was delivered and signed for by an RTIC employee on 11/21/22. As of today, 12/9/22, I still have no credit for the returned merchandise even though website states credit will be applied in 3-5 days. The customer service number has stated for days that “no support agents are available to take your call”. My attempts at a live chat have consistent yielded a “we are not online at this time” response. I have emailed as a last resort for contacting customer service and I received an automated response stating that I would be hearing from them in 7-10 business days.
      I have never experienced such a lack of customer service from a legitimate company before. How can you have a company without available agents in your customer service departments? I have never called a large company before and been told repeatedly at all different times of day that no one is available to answer my call. Awful customer service.

    • Stephen C

      Date: 12/02/2022

      Crappy product. Zipper lasted for no more than 20 uses then the zipper got off track and can’t go back on as there is a tear in the outer lining. Now useless….

    • Michael Y

      Date: 10/21/2022

      Ordered a cooler 2 months ago, returned it immediately upon arrival because it wasn't what we needed. The company wouldn't answer calls, customer service wouldn't respond. We were not issued a refund. We disputed with the credit card company and RTIC responds rapidly to the credit card company, promising to refund us. Credit company takes back the disputed charge money and we wait for the refund. Two months later, we do not have a refund and RTIC is refusing to give us the refund until the "dispute is resolved." However, the dispute WAS resolved 2 months ago. Customer service is rude and hangs up, worst company ever. They have 200 dollars of our money and refuse to return it to us. Never buy from this company.

    • Mike L

      Date: 09/22/2022

      I would leave 0 starts if I could. Terrible customer service. I asked simply for replacements for the foam pieces that come for the lid of the 20 can soft pack cooler, offered to pay. Response was "Unfortunately we do not offer replacement parts for the soft packs, only the zipper pull." Really. I also noticed, even in air conditioning, ice lasts about 4 to 5 hours. What a joke! Stay way from this company.

    • Andrew W

      Date: 09/16/2022

      Return policy/warranty is garbage. Will never purchase from them again. Customer service is weak-sauce.

    RTIC Coolers LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.