Reviews
Customer Review Ratings
3.67/5 stars
Average of 12 Customer Reviews
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Review fromAndrew D
Date: 03/21/2025
5 starsAndrew D
Date: 03/21/2025
Very good service. We used several dumpsters - always dropped off and picked up as promised. ******* was super helpful in explaining options and getting us what we neededZters
Date: 04/02/2025
Thank you so very much for taking the time to share your experience. We appreciate your feedback and look forward to serving you again.Review fromRandy F
Date: 03/18/2025
5 starsRandy F
Date: 03/18/2025
I've been working with Zters for over 6 months now and its been such a great experience. The people are lovely. I've been working with Christian in particular and he truly makes my job easier. Thank you all!Zters
Date: 04/02/2025
We appreciate your feedback and want to thank you for taking the time to share your experience. We look for to continuing to serve your needs in the future.Review fromHeather S
Date: 03/18/2025
5 starsZters is the best! We are currently working with them and have been for the past few months. Our case manager is Christian Stahlman. He’s been so great to work with very responsive and professional and nice! We have enjoyed working with Zters And will refer them out if anybody ever needed your services we would definitely bring your name up!Review frommireyda B
Date: 03/03/2025
5 starsmireyda B
Date: 03/03/2025
I had called to ask for a quote for Portal potty and a price was given to me. Aisha ***** called me and went over the quote with me and happened to be different price from what was originally given to me. She was very polite and respectful. She was extremely helpful I really appreciate her knowledge and her customer service. Thank you Aisha *****!Zters
Date: 03/06/2025
Thank you for taking the time to share your experience with us! We’re glad to hear that Aisha was able to assist you with professionalism and care. Providing accurate information and excellent customer service is our priority, and we truly appreciate your patience and understanding regarding the pricing clarification. We’ll be sure to pass along your kind words to Aisha—she’ll be thrilled to know her efforts made a positive impact! If there’s anything else we can do for you, please don’t hesitate to reach out.Review frompeter t
Date: 07/18/2024
1 starpeter t
Date: 07/18/2024
I talked to someone from zters about renting a dumpster they asked me what I would be putting in it , I told them electronics ,eg old record player cd players vcr furniture old Christmas trees old clothing ect when the dumpster came I found out that anything you plug in was considered hazurdes end would require a recycling fee. I asked if they would take the dumpster back empty so I could find someone else they said yes for the full price of $655 . but my point is they originally said the items I mentioned were acceptable.......not happy peter ******Zters
Date: 03/06/2025
Mr. ******, Thank you for sharing your experience with us. We sincerely apologize for any miscommunication regarding the types of items that can be placed in the dumpster. Transparency is very important to us, and we regret that this situation caused frustration for you. We understand how disappointing it must have been to receive different information than expected. Our team strives to provide accurate details upfront, and we will use your feedback to ensure clearer communication in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out—we’d love the opportunity to make things right.Review fromGerri M
Date: 08/28/2023
1 starGerri M
Date: 08/28/2023
8/25/2023. Called and rented a 20-yard dumpster which was delivered promptly. Was quoted price of $725.00 plus tax. Customer Service rep was polite and easy to work with. We filled dumpster and requested a pick up and empty of the dumpster. We mistakenly understood the renewal process that a new dumpster charge and time frame for renting would occur after the dumpster was emptied. That was our mistake. We accept that. I went out to the Zsters web site, clicked on the specific Plano TX location and then found the pricing list for dumpsters. I printed the lists stated updated 7-8-23 and 8-19-23. These lists show a LOW END* price and a HIGH END* price. The asterisk indicates "Why is there a price range? The pricing above represents actual data from our completed dumpster rentals in Plano, which can fluctuate based on inventory availability, seasonality, type of debris, and other variables. Please call xxx-xxx-xxxx for exact ***** dumpster costs." They charged me $725. for the original dumpster and as an "I'm Sorry" charged me $675.00 for the second dumpster. The online price chart shows a HIGH-END PRICE. Which, theoretically, means that IS the maximum they would charge you. i.e. ******* ******** **********: high end (noun) -- if a figure, amount etc. is at the high end of what people expected it to be, it is near the top of that range high end. They should NOT BE MAKING UP AMOUNTS TO CHARGE PEOPLE. In my opinion, it is UNETHICAL, BORDERS ON GOUGING, and TAKES ADVANTAGE OF PEOPLE. Do not use this company. ****** ****** GM. 8-28-23Zters
Date: 08/30/2023
Gerri, I would like to extend my sincerest apologies for any confusion that arose regarding the discount applied to your recent transaction. We deeply value your feedback and appreciate the opportunity to address your concerns in a professional manner. Please allow me to clarify that the price range of $515-$690, as indicated on our website, is indeed accompanied by an asterisk, referring to the statement you quoted in your review. The pricing structure encompasses various factors such as region, availability, debris type, distance, landfill charges – all of which can influence the final price. The intention behind this range is to provide an average estimate rather than a fixed highest or lowest cost. We do encourage customers to reach out for personalized pricing details before proceeding with an order, ensuring complete clarity upfront. I assure you that your account manager did not arbitrarily establish a price. When you voiced your concerns about the perceived discrepancy between the price range and your billed amount, your account manager spoke with a supervisor to address the matter. Their goal was to empathize with your perspective and, in the interest of customer satisfaction, secured a discount for your subsequent dumpster order. This gesture underscores our commitment to attentive customer service and our genuine desire to work collaboratively with customers to find solutions. We genuinely value your feedback, and your experience underscores our ongoing dedication to serving our customers with integrity and respect. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out and thank you for allowing us the opportunity to address this matter.Review fromDiane H
Date: 04/18/2023
5 starsDiane H
Date: 04/18/2023
I used ZTERS this past weekend and was extremely satisfied! From the representative assisting with the type of unit I needed to the end it was a great experience! The unit was extremely clean and sanitized. I had the ADA compliant unit and it was outstanding even to those who could have used the standard size. I would definitely use them again and recommend ZTERS to others.Zters
Date: 04/20/2023
Diane, we really appreciate you taking the time to share your positive experience with ZTERS here and via Google. We love hearing that you had a great experience and that your account manager was able to assist you in selecting the right unit for your needs. Our aim is to provide exceptional customer service and it's always great to hear that our efforts have paid off and that your experience was exceptional. Thank you for choosing ZTERS, we look forward to working with you again.Review fromBarbara F
Date: 04/11/2023
5 starsBarbara F
Date: 04/11/2023
I ordered a porta potty for a residential remodel. The representative was very helpful with the entire process along with following up with me. The delivery driver was extremely personable and a pleasure to deal with. The delivery truck was impeccably clean, and the porta potty was impeccably clean.Zters
Date: 04/14/2023
Thank you for taking the time to share your positive experience with Zters. We are delighted to hear that our representative was able to provide you with helpful and attentive service throughout the entire process, and that our delivery driver was personable and a pleasure to deal with. We take pride in providing our clients with clean and well-maintained portable restroom facilities, and we are glad to know that you found our delivery truck and porta potty to be impeccably clean. It is our goal to exceed your expectations and provide you with the highest level of service possible. Once again, thank you for your business and your review. We appreciate your trust in Zters and look forward to serving you again in the future.Review fromJacob J
Date: 10/15/2022
1 starJacob J
Date: 10/15/2022
We called and ordered a 20 yard dumpster, which they promptly took payment for, promising delivery on 9/27. Took off work and waited all day for delivery which did not arrive. We made a call to see why, and was told that they were running behind, and that date would be adjusted. The dumpster was delivered the next day on 9/28, which should have changed the rental date, which by the way was never explained to us. Thinking they would automatically pick it up at the end of the contract date we waited to call to see why it wasn't picked up. That didn't happen, so we called on 10/8, which was a Saturday and asked why, and was told that they needed 24 hour notification of pickup. I guess that was an answering service and they do not work weekends. Then there was a voicemail left by a Zters employee stating that pickup would be 10/11, and then was promptly billed for the rental days. No one came, no calls from them. Finally we called on 10/13 and was told someone would call us back and let us know what was going on. No one called. Finally, they picked it up on 10/14, with no communication, no explanation, just deal with it. Do not use this company! They are good at taking your money, but do not follow through or communicate at all!Zters
Date: 10/21/2022
Thank you for talking with us today, Jacob. We sincerely apologize for the delays in both your delivery and removal. We value communication as a pillar of customer service, and we should have done a better job at communicating those delays to you. We do require notice for removal and can typically remove within 24-48 hours. Thank you for accepting a refund of the daily rental charges that were billed. We look forward to working with you again in the future. As always, please reach out if you have any questions or concerns.Review fromJimmy P
Date: 08/29/2022
5 starsJimmy P
Date: 08/29/2022
I had been trying to find a "roll off" dumpster rental company for about 6 months. Every place I called either didn't service my area, or wanted extra money for a delivery fee. Then they had a waiting list, and couldn't deliver for (in some cases) 2 weeks, or longer. Or they didn't carry the size I needed. Other companies had a 2 or 3 ton limit, and standard rental period was 5 to 7 days. Then I called a company that I had NEVER heard of "ZTERS". The person I spoke with was polite, friendly, and accommodating. I asked if they had a 30 yard dumpster ready for delivery? If they serviced my rural area? And when could they deliver? For the first time in a long time, the sales person answered all of my questions... They had a 30 yard dumpster ready for delivery, to my location within 24 hours! Standard rental period: 10 days! Weight limit: 8 tons! Price? STILL $100 CHEAPER THAN ANY OF THEIR COMPETITORS! Called 24 hours in advance to schedule pick up. Lo and Behold.... Driver came and picked up the dumpster! What a great way to do business... who knew! I highly recommend ZTERS for all your dumpster, port o potty, and storage trailer, needs. Service is excellent! Employees are professionals! Rates are extremely competitive! JUST BECAUSE YOU'RE INTERESTED IN GARBAGE REMOVAL! DOESN'T MEAN YOU HAVE TO DEAL WITH A "TRASH" COMPANY! "CLEAN UP YOUR ACT!" CALL ZTERS NOW!Zters
Date: 08/31/2022
Good Day, Jimmy! Thank you for the amazing review! We are happy we were able to accommodate your dumpster delivery needs and provide a 24-hour turnaround time. Summer can be incredibly busy, and we will always do what we can! Thank you for allowing us to show you what ZTERS can do for you, and if you ever need anything in the future, we are here for you!
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