Reviews

This profile includes reviews for Edloe Finch's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Edloe Finch

  6711 Stella Link Rd Houston, TX 77005

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  Edloe Finch

  6711 Stella Link Road, Suite 365 Houston, TX 77005

Review Details

• Review fromKatherine M.

  Date: 06/04/2023

  1 star
  I purchased a chair for $700.38. It arrived with the frame bent but was upholstered over. I contacted them within an hour of it being delivered to me and being unboxed. I contacted via their website, called them (NEVER received a call back and NOBODY ever answered) and emailed them WITH multiple pictures. They contacted me via email FINALLY after several attempts. After explaining AGAIN and sending pictures AGAIN and several more emails and phone calls from me with no response from them, they said they would send me a new part or give me a credit of $100. They told me I had to call my credit card company and tell them to lift the dispute to issue the credit. I did, and the cc company told me Edloe Finch had to call them before they would do that. I told EF this. They called my cc company but NEVER ISSUED the $100 credit for the damaged chair. So now, the full price was charged to my cc once again, and EF will NOT answer my emails, return phone calls or respond via their "chat." They are a sham, dishonest and have the WORST customer "service" I've EVER encountered. They should be shut down and never allowed to do business again!

  Edloe Finch

  Date: 06/24/2023

  Hi Katherine! We are devastated that your experience with our company was anything less than exceptional. Please know that once there's an open chargeback, the funds are being held by the credit card company hence, we were unable to proceed with anything further as we had to wait until your bank provides a resolution before we are able to issue any refund. I understand the lengthy back and forths you had to go through were very unideal. This was not the experience we envisioned for our dear customers and we greatly apologize again for the inconvenience. Nevertheless, I'm happy to see that the chargeback filed has been resolved in your favor already last June 6 and that your bank has processed our promised partial refund of $100. Should you have any other concerns or questions, please do not hesitate to contact us. We're always happy to help!

  Katherine M.

  Date: 06/25/2023

  The ONLY reason I received the partial refund is because I had to file ANOTHER complaint with my credit card company. I stand by my statement that Edloe Finch is dishonest and originally tried to get away with doing NOTHING about their damaged goods delivered to me. It's only because of my countless attempts at contacting them through phone calls that they NOT ONCE returned online chat (that also were never responded to) and emails that were only responded to MAYBE 25% of the time that I got my PARTIAL refund of $100. This is a crooked company and one that you should avoid at all costs.

• Review fromNancy P

  Date: 05/13/2023

  1 star
  I ordered a Kova sectional. We finally got it set up, we had missing cushions. I purchased it for the depth as we are on the taller side. The sectional is extremally uncomfortable, I reached out to customer service within the 30 days to start the return, they refused to start the return unless I box the sofa in boxes and take a picture and count. Well I said I don't have huge boxes to send it. We recycled those. They told me to make boxes!!!!
  II was advised to go buy foam and add layers to the cushions to provide comfort. The back is shallow doing so will make it close to back less.
  I also did not plan on making a sofa when I paid over 4k for one. My request is them working with me to return it and they are making it impossible!!!
  Extremally disappointed with the comfort

  Edloe Finch

  Date: 06/11/2023

  Hi Nancy! We appreciate you taking the time to post a review. We are extremely sorry to learn that our Kova cushions did not meet your expectations. While we are confident in the quality of our furniture, we also understand that every product may not be a perfect fit for everyone. Because of this, we allow a 30-day period to request a return should you decide the product is not right for you. As stated in our return policy, we ask that you retain the original packaging until you've made your decision (https://www.albanypark.com/pages/returns). Without original packaging, we can still assist with a return; however, we just need your assistance in providing the dimensions of the boxes you will be using in order to provide the correct shipping labels and arrange pickup. We would love the opportunity to make this right for you. Our customer care team will be back in touch to determine how we can assist you further.

• Review fromMelissa M

  Date: 05/10/2023

  1 star
  I purchased a bed on 10/6/2022, and after about 4-6 weeks only box 1 of 3 had arrived. I have been in contact with customer service who agreed in December to refund the cost of the bed ($1195) but I still have yet to receive a refund. DO NOT PURCHASE FROM THIS COMPANY. Their furniture might look nice, but buyer beware, you may be throwing money away.

  Edloe Finch

  Date: 06/06/2023

  Hi Melissa! We appreciate you taking the time to post a review. We cannot apologize enough that you had to experience this with your order and that there was a delay with the refund. As our customer care team advised, we did try to process the refund multiple times; however, we were unable to do so due to an open charge dispute. When this occurs, we no longer have access to the transaction funds while your financial institution reviews the case. Nevertheless, we are glad that this has now been resolved as you confirmed the receipt of the refund. We want you to know that we will take your experience into consideration as we continue to grow and improve our service for all of our customers.

• Review fromSuzanne A

  Date: 04/12/2023

  1 star
  I REGRET almost every one of the thousands of dollars spend with Albany Park Edloe Finch Kova. After delayed shipping and broken delivery date it arrived and the material is offensive to the skin and didn't soften with time. I considered the material choice my error. It's HORRIBLE then the feathers poke thru and out, every day, the cushions go flat and it's lousy for comfort. I didn't complain. I reached out to purchase seat covers in velvet to soften the abrasiveness (akin to rug burn with feather pokes) the rep stated I couldn't return them. I was trying to PURCHASE, to make it non offensive, not return anything. I did pay $200.+ For 4 seat cushions in velvet don't match but less abrasive to the skin. Removing the covers created a mess of feathers like a chicken coop and the covers strings are horrible.(careful laundering them) I reached out to inquire about a discount on the pillow back cushions to soften the rest of my now mis matched soft bottom, scratchy pillows very expensive sofa. I was responded to as if they didn't understand a word. Total 7 emails of near incomprehensible babble about they can't replace my cushions , could I send a pic just total gas lighting I called them out, and spelled it out in a kindly as nothing is this hard. I never asked for anything for free, I wasn't interested in continuing non sense emails
  The messages come at odd times with odd wording and on early Easter Sunday of 2023, I was advised they couldn't or wouldn't offer any discount, but I could purchase the 6 covers I needed for $200 + shipping. NOT ONE MORE dollar will I spend with them. It's so disappointing and embarrassing. It's a daily job to fix this Kova, I purchased foam for the seats, I will buy a sewing machine to cover the pillows, continue to pick and vacuum feathers it's better than the floor.
  BUYER BEWARE don't make the mistake I did.

  Edloe Finch

  Date: 04/18/2023

  Hi Suzanne! Thank you for taking the time to post a review. Please accept our sincerest apologies for the confusion as we were just trying to confirm if the issues experienced would be covered under warranty. While fabric preference is not covered, we would still be happy to provide the replacement covers should you choose to proceed with the request and we're happy to provide a discount as a courtesy. Our team reached out via email to further assist.

• Review fromAmanda A

  Date: 03/28/2023

  1 star
  TERRIBLE QUALITY and they won't honor their own warranty. DO NOT ORDER

  Edloe Finch

  Date: 04/18/2023

  Hi Amanda! Thank you for taking the time to post a review. We are extremely sorry to learn that you're experiencing issues with your Dining chairs and for any inconvenience this has caused. We are committed to making things right in accordance with our Warranty by replacing the affected part/s to resolve the issue so you can enjoy your furniture asap. I checked our system and I'm glad to see that you're in touch with one of our reps already via email. Kindly check your inbox for the email we sent on 3/31 to confirm the needed parts so we can have those sent out the soonest possible. We want you to know that we greatly appreciate you for choosing us for your furniture! Thank you so much again for the support.

• Review fromChristiana H

  Date: 02/16/2023

  1 star
  Wish I had found these reviews before I ordered two couches. Terrible experience. Customer service offered $75 credit when half of the $2200 sofa was damaged and had horrible smell from poor packaging. Dragged out response so I was outside of 30 day return policy. Couches are uncomfortable and obviously not filled with the same material that marketing video shows.

  Edloe Finch

  Date: 04/21/2023

  Hi Christiana! Thank you for taking the time to share your experience with Albany Park. We're extremely sorry to learn that our product did not meet your expectations and that 1 piece arrived with damage and with this issue. I reviewed the correspondence you had with one of our representatives and I'm glad that you were sent a replacement for the affected parts already. We also want you to know that the cushions tend to get compressed during shipping, but fluffing them will make a huge difference. To do so, we suggest opening the inserts and removing the foam pieces that are in between the feather channels. (When left inside, the fluffing motions are sort of blocked by it.) Then once the foams are out, we fluff the cushion and then place them (foam layers) back inside. While we are unable to replace the inserts due to all cushions being made of the same materials hence, the new ones would still be of the same as what you already have, we want to iterate instead that fluffing them can help make the cushions 3x fluffier!
  
  Once again, we greatly appreciate your honest feedback! We take all customer comments into consideration as we work to improve our products and customer experience.

• Review fromLucy k

  Date: 02/01/2023

  1 star
  TERRIBLE TERRIBLE EXPERIENCE, I can’t believe we didn’t see all the bad reviews before.
  We ordered a bed a few weeks ago. It arrived and the slats do not fit in the bed base so the bed is unusable. We have measured and it appears to be that the bed frame is narrower at certain points than others so isn’t wide enough at certain points to accommodate the slats (the slats are too wide). We’ve been in touch with the incredibly slow customer service who don’t seem to understand the problem and instead just offered to give us 150$ off the price?!?!! That is not a solution. We currently have a very expensive bed in pieces and unusable because this appalling company have sent us a badly made, wrong sized and wrongly proportioned bed. We cannot use the bed. No one seems to understand this. They have essentially stolen our money and sent us a faulty, unusable bed frame. We need the company to accept responsibility and to give us our money back and get rid of this faulty bed. how do we make sure no one else has to go through this awful experience. We need a full refund asap.

  Edloe Finch

  Date: 04/21/2023

  Hi Lucy! Thank you for taking the time to post a review. We are truly disheartened to learn that your experience with our company was anything less than exceptional. Our team tried reaching out to provide options to resolve the issues experienced however, since we did not hear back, we went ahead and processed your full refund to rectify. We want you to know that we greatly appreciate you for choosing us for your furniture and truly regret this order did not go smoothly. We take all customer comments into consideration as we work to improve our products and customer experience.

• Review fromHeather J

  Date: 01/22/2023

  1 star
  I agree with EVERYONE here! DO...NOT...BUY...FROM THIS COMPANY!!!!!!! I would first like to say to the others out there that didn't take the time to read all the MANY negative reviews slewed all over the internet about Albany Park/Edloe Finch before purchasing any products from these companies. We'd just like to say, you're not alone. Here's just some of our issues with our Albany Park sectional couch purchase-It took over 3 months to arrive. There was significant damage on a couple of the shipment boxes. There was a major indentation on one of the arms (of what feels like a particle board) interior frame. Seat cushions were/are astonishingly flat. Constant reshaping of the back pillows. Constant readjusting of the seat cushions. Seat cushions constantly sliding out. Couch is INCREDIBLY uncomfortable. You can NEVER, and I mean this when I say, NEVER be able to take a nap or fall asleep on this couch comforatbly. I've found better comfort from couches that were bought from thrift stores. Assistance is needed to get out (not off) the couch. Leg problems. Knee problems. Back problems. Multiple chiropractic appointments. Now, customer service- The first email sent to Albany Park, we requested an exchange and/or a replacement of the sectional couch and offered to pay for return shipping (shipping = $220-$250 out-of-pocket). Albany Park took over a week to respond. Many emails were exchanged over a 3 month period, and all that was taken care of was a replacement of the dented arm. In the end, we are NOT satisfied with this couch, in fact this is the most uncomfortable couch we've experienced. Albany Park's website states; "For the first 10 years of ownership, we’ll replace your furniture with brand new Albany Park furniture at absolutely no charge to you if yours is defective in workmanship or materials."- clearly untrue! Finally, to the owners of Albany Park, the "Sharpton's", as ex-Houstonians ourselves, you're giving southern hospitality a bad name.

  Edloe Finch

  Date: 04/21/2023

  Thank you so much for your review, Heather! We’re very sorry to learn that your experience with our company was anything less than exceptional and that our Kova didn't meet your expectations. I reviewed the correspondence you had with our team and can assure you that all responses were given real-time (within business hours) but I did notice that there were a few emails that seem to might have not reached you because of the follow-ups you sent. Moreover, we'd kindly like to mention that this order was purchased 11/29/21 with an expected ship date of 1/15/22. We include stock availability and ship dates on our product pages and order confirmation emails to set correct expectations when certain items aren't immediately available. When you reached out on 7/20/22, this was already well beyond our return period and no longer eligible for an exchange, which is why our team was unable to accommodate that request. While I'm glad that we were able to replace the concerned parts that are covered by our warranty, we are also disheartened if we weren't able to cover the rest as those were already considered as preference issue/wear and tear. Once again, we apologize for not hitting the mark and for the inconvenience! We will surely take your comment into consideration as we work to improve our products and customer experience as we grow.

• Review fromAdelaide G

  Date: 01/18/2023

  1 star
  Can you give zero stars? My experience returning the HORRIBLY UNCOMFORTABLE couch was so awful I reached out to the cofounders of the company. No response. Do not order from here if you want to keep your sanity. Cannot stress enough how incompetent the customer service team is. Zero stars!!!!!

  Edloe Finch

  Date: 04/21/2023

  Hi Adelaide! We appreciate you taking the time to post a review. We're very saddened to learn that your experience with our team was anything less than exceptional and that our Kova did not meet your expectations. We standby the quality of our products which is why all are covered with a Lifetime warranty, but we are fully aware that not all will be pleased with them hence, we offer a 30-day trial where you can return your furniture within 30 days if for any reason you end up not satisfied with it. Once again, we sincerely apologize for not hitting the mark! We will surely take your comments into consideration as we continue to improve our products and customer experience as we grow!

• Review fromAnnmarie K

  Date: 12/11/2022

  1 star
  This was the 2nd time I tried to order from this company. Last year it was a bed. The delivery times on their website for furniture aren't accurate. They use them to lure you in. After 6 weeks of waiting for my bed, I canceled my order.
  
  I ordered the same bed, an end table, a coffee table, and a sofa six weeks ago on Nov 1, 2022. Again, the stated delivery times of 1-2 weeks for the merchandise were not what ended up happening. Once those came and went, I canceled my order on Nov 25, 2022. They said my sofa already shipped, but they would cancel everything else. Three days later, they said everything else shipped! They told me I had to contact the carrier to cancel the delivery. I did and they sent me an email saying the merchandise would be sent back to Edloe Finch.
  
  The sofa was delivered 10 days ago (Dec 2, 2022) and the delivery men told me to look at the box and then the sofa. The box had a huge gash in it. It looked like someone took an axe to it and it went through the sofa separating the fabric, filling, and wood. Not only that, that entire, what looked like to be the back of the sofa since it wasn't assembled, had severe discoloration of the velvet across the entire piece of fabric. Something that should have been noticed when the piece was being manufactured. I received a refund on Dec 7.
  
  It's been 16 days since I canceled my order for the other items, and I still haven't been refunded $2787 plus shipping and taxes. They won't refund my money until they get the merchandise back. The merchandise I canceled. The merchandise they said was canceled. Merchandise that I refused shipment for and have documentation of, and merchandise I've never had in my possession. I have just emailed Ceva Logistics, whom I've worked with numerous times successfully, to confirm the return of the merchandise.
  
  Never order from this company! It has terrible products, customer service, and business practices. I'd give it zero stars if I could. The F rating is well deserved.

  Edloe Finch

  Date: 12/16/2022

  Hi Annmarie, we apologize that you received part of your order with damage. We understand your disappointment and regret that the product arrived in that condition. Since you did not wish to receive a replacement, we were able to process your full refund for the item. Additionally, our records indicate that you requested cancellation for the remainder of the items in your order. At the time of your request, our team advised that your order had already been "processed to ship, awaiting pickup by the carrier; however, we've requested that the shipment be stopped immediately. Once it is confirmed cancelled, we will refund your order minus a $50 restocking fee." This was not a confirmation that the order had been cancelled, and we apologize for any confusion. Once the shipping status of the order was confirmed, our team reached out again to advise the next best solution, which is to refuse the delivery with the carrier. We have been able to confirm refusal with the carrier and will proceed with a refund of your order. We regret that we were not able to turn this experience around for you; however, we will certainly use your feedback to improve the ordering and delivery process for all our customers.