Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SwyftFilings has been charging me for charges that were hidden during checkout. After investigating online, I discovered that multiple other consumers have reported similar experiences, indicating this may be a recurring issue with SwyftFilings sales and billing practices. What is worse is that they continue to charge subscription fees for them to be a registered agent, and make it almost impossible to cancel those fees. In fact, the very rude agent, ****, told me that I could NOT cancel them being my registered agent and that I would continue to be charged even though I told her I do not want these services. She told me I had to "take it up with the state, but I will still be charged."The company hid or failed to clearly disclose other charges as well. This is very disappointing as I have used their services in the past and had no such issues. Sadly, I have also referred several nonprofit start-*** to Swyft Filings and am worried that they, too, are falling prey to these deceptive practices.I feel this practice is deceptive and misleading, as customers are not adequately made aware of the recurring costs associated with their services. I am seeking a full refund of the fees charged and request that Swyft Filings cancel any further billing for the registered agent service immediately.

  Business Response

  Date: 07/15/2025

  Hello *********,
  
  Thank you for your feedback. We take all customer concerns seriously and strive for full transparency in our pricing and services. We apologize if any fees or terms were not clear during your purchase.
  
  We also sincerely apologize for the rude behavior you experienced from one of our representatives. We have reviewed the interaction for quality, as this is not the type of service we provide to our customers, and we are taking steps to ensure it does not happen again.
  
  The registered agent service does involve recurring fees, which are disclosed in our service agreements. Please note that you can cancel at any time, provided you have designated a new registered agent for your nonprofit. We regret any misunderstanding and are committed to addressing your concerns promptly.
  
  A supervisor from our team will be contacting you directly to discuss your account and work toward a satisfactory resolution.
  
  Thank you for the referrals you've made to us. We appreciate the chance to resolve your concern for you.

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an llc through h&r block ,i paid all the fees to do so .a year later i get a bill from swift filling and they took ****** out of my account without my permission. I have never even heard of this business. I didn't agree for them to take anything out of my account. This is robbery.

  Business Response

  Date: 07/04/2025

  Hello *******,

  Thank you for reaching out and sharing your experience.

  We understand how unexpected charges can be frustrating, and we sincerely apologize for any confusion this has caused.

  Swyft Filings partners with H&R Block to provide certain business formation services, including optional add-ons like our ************************* which renews annually at $199. This service may have been included in your original LLC setup package through H&R Block. Please see the attached screenshots showing how this was offered during the checkout process.

  If you have any questions or would like to review these charges, you can contact the H&R Block Business Formations team directly at ************, Monday through Friday, between 9:00 AM and 6:00 PM CST.

  We appreciate your feedback and the opportunity to address your concerns.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a new LLC 3 weeks ago with Swyft filings as I had in the past. I was happy with their service. To my surprise, this company ( as mentioned in other comments below) has truly become predatory. They add charges after the fact of creating an LLC including 149 a month just to be the registered agent (which I specifically said and checked that I did not want.). They also list other charges on a dashboard and state they are Trial and then they charge you. Im curious as to what the 99 dollar initial charge to setup an LLC really got me? I ended up getting charged over 400 plus the Trial charges on the dashboard which you can only cancel by phone. If you cancel on the website, they just come back with a vengeance. What happened Swyft? You used to be a company I supported and relied on.

  Business Response

  Date: 07/02/2025

  Hello ****,

  Thank you for sharing your feedback. We're truly sorry to hear about your recent experience, especially after being a loyal customer in the past. This is not the experience we want any of our customers to have.

  We strive to be transparent about all pricing and service options, and we're reviewing this situation to ensure that nothing was unclear or unexpected. Its good to know youve already spoken with a representative who assisted with canceling and refunding applicable charges.

  Regarding the registered agent service and other add-ons, we understand how frustrating it can be if they were not intended, and were taking your comments seriously. A supervisor will be reaching out directly to discuss the charges in more detail and make things right.

  We truly appreciate your past support and hope to have the opportunity to restore your trust.

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are for *** me to have a subscription. I just wanted an LLC and now I am being bombarded with all these fees and subscriptions that I did not sign up for. You then denied my request for cancellation! You cannot force me to pay for a service I do not want?!?!?!? absolutely not. All I needed was the basic $125 fee and you continued to use my card for unauthorized purchases!!! This is predatory when someone is just trying to register t heir new business as an LLC. and by the way, telling me I cannot cancel because you are my LLC register is BS- I can be my own in SC. You charged $199 and this extra $49 and I WANT YOU TO REFUND ME AND TAKE MY CC ## OFF YOUR SYSTEM!!! And no I am not having a call to cancel.

  Business Response

  Date: 06/23/2025

  Hello Abbey,
  
  Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by our cancellation process.
  
  At Swyft Filings, some subscriptions do require cancellation by phone so we can thoroughly review your account. Services like Registered Agent involve information that is submitted to the Secretary of State and listed on your official formation documents, such as the Articles of Organization. Because of this, we carefully review accounts before processing cancellations to ensure there are no unintended consequences or compliance issues. We regret if this process wasnt clearly communicated in earlier messages.
  
  The services you mentioned are optional and presented during checkout. Our intention is never to enroll customers in anything without consent, and we understand how frustrating unexpected charges can be.
  
  We did attempt to reach you by phone on 6/19/2025 and 6/20/2025 and left voicemails, followed by a confirmation email letting you know that your subscriptions have since been canceled. You will not receive any further charges.
  
  To make sure your concerns are fully addressed, a supervisor will be reaching out to go over your account in detail and assist with any remaining issues, including verifying any necessary refunds and the removal of your payment method.
  
  We appreciate your patience, and were committed to resolving this matter to your satisfaction.

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was in college I used SwyftFilings to file a ******* As apart of this process, they automatically enrolled me to pay for their registered agent service (with no real indication they were going to do so). Over the years, the ****** has been neglected and fallen out of good standing with the state of ********. I've gotten legal advice that it's not worth my time, and effort to get the business back into good standing since I have no intention of ever using the entity again. I have tried to cancel my registered agent subscription with SwyftFilings (which I never wanted in the first place). You cannot cancel this subscription on their website which is obnoxious. So I called their CS number and the *** told me that the only way I could cancel this service is to formally dissolve the business. Eventually I told him I know I'm not legally obligated to maintain SwyftFilings registered agent service as long as the business is intact so please help me know what to do to cancel it. He then said that the only other option was to legally transfer the registered agent to someone else and only then are they allowed to cancel the service. That seemed weird to me, I know they aren't liable to ensure a corporation has a registered agent, and there must be a way for them to just stop being a registered agent. So I did some research and found out that any registered agent can resign as a registered agent at anytime for any reason, there's no obligation to continue being a business's registered agent. I then called their CS number again where I explained to the *** that I knew they were allowed to resign as my registered agent, he lied and said they can't and kept presenting to me ways to cancel that require getting my business in good standing, filing documents, and waiting a month. I have also sent an email on June 6th expressing my desire to cancel which have received no response, historically they have been responsive to email except when I want to cancel a subscription.

  Business Response

  Date: 06/11/2025

  Hello there,

  Thank you for bringing this to our attention. Were sorry to hear about your experience and truly appreciate the opportunity to address your concerns.

  To clarify, the ************************ is offered during checkout as an optional add-on, and customers may choose whether to include it as part of their business filing. Cancellations of this service must be handled over the phone, so our support team can properly verify the request and ensure compliance with state requirements.
  
  You may notify us at any time to cancel this service as long as we are no longer serving as your registered agent or that the business has been formally dissolved.
  
  Weve gone over your account and shared your concerns with our team, and a supervisor will be reaching out to you directly to work toward a resolution. Were committed to improving your experience and appreciate your patience.
  
  If theres anything youd like to add in the meantime, feel free to contact us at *************************** or **************.

  Customer Answer

  Date: 06/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they have called me and finally helped me to actually cancel the subscription. I would like to clarify that when they say it is offered at checkout as an optional add-on, they mean it is automatically included in your cart at checkout as an add-on you don't realize you are accepting. 
  
  
  
   
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people have been a thorn in my side ever since I registered with them. All I originally wanted to do was register my business as an LLC, but have been charged every few months for extra services I didnt want. When I tried to cancel, they said I would have to go though the state to cancel the subscription. I had accidentally registered my business twice, once as a LLC and once as a non-profit. I closed out the non-profit account as soon as I saw the mistake. When I filed my W-9 in February of this year, I accidentally wrote in the closed out non-profit *** number in the *** field. But instead of asking me if this was a mistake, Swyft started charging me back pay for an account I had closed out years before. They say I owed them $2k! I tried explaining that when I filed the W-9 that I made a mistake with the *** number, but they didnt listen. They say I still owe this amount even though I closed that account many many months ago. These people are shady at best, and take advantage of small businesses.

  Business Response

  Date: 05/06/2025

  Hello there,
  
  Thank you for sharing your feedback. We regret that we are unable to clarify the information regarding the overdue invoice on your account.
  
  After reviewing your account, the charges in question are related to the registered agent service. Its important to note that this charge is not related to your W-9, as we do not assist with any tax-related filings. Our partner company, *******************, has been serving as the registered agent for both your LLC and nonprofit since their registrations in 2019. You chose to utilize our registered agent service during the checkout process, where you had the option to either enter your own registered agents information or select our service. Its important to note that the Secretary of State requires every business to have a registered agent designated to represent the business.
  
  A Registered Agent is designated with the state to accept and forward all official notices on behalf of the business. This includes government notifications such as reports, tax forms, and notices of lawsuits. The Registered Agent is also the point of contact in case the business encounters any legal issues.
  
  A supervisor will be in touch with you shortly to provide further clarification on the charges and to help work towards a resolution that benefits both parties.
  
  We look forward to resolving your concern for you.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The account in question was canceled four years ago. Swyft filings reactivated the account without my permission. The photo is proof of this! These people are trying to claim that the account was reactivated by me?  Wheres the evidence of this? I did not reactivate this account. They did because I accidentally wrote the deactivated account EIN number on my w-9.  As soon as the w-9 was filed with the state, they themselves activated the account without my knowledge or permission, then charged me back pay. They are trying to extort money from me, and the evidence is right there. Once again the account theyre trying to get money from was cancelled in 2021. They are the ones that reactivated it without my permission. 
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/09/2025

  Hello ********,

  Thank you for your continued communication with us.

  Our supervisor attempted to reach you at the phone number on file but was directed to voicemail.

  I understand that you initially requested to cancel the registered agent subscription for your nonprofit. While you have the option to cancel at any time, this requires updating the registered agent information with the Secretary of State. However, after reviewing your account, we found that no change of information has been filed with the Secretary of State. As a result, we are still providing the registered agent service, which is why there is a past due invoice of $1,937 on your account.

  A supervisor will be in touch with you shortly to address and resolve your concerns. Please ensure your phone line is open for their call.

  Thank you!

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:

  this absolutely maddening. They are lying. I closed this account four years ago! I have the visual proof that it was cancelled. They re-opened the account without my knowledge or consent! Now they are trying to charge me backpay for an account they re-opened illegally. *** already contacted consumer fraud agencies, and also a pro-bono attorney. They continue to harass me for money I dont owe them. 

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/23/2025

  Hello ********,
  
  Thank you for your response.
  
  We understand that your account with us was canceled a few years ago, and we appreciate your efforts to address this matter. However, we wanted to bring to your attention that your nonprofit, which is registered with the Secretary of State, is still utilizing our registered agent service. 
  
  As your registered agent, we might be held accountable for receiving and forwarding state notices if no substitute registered agent is designated or the business has not been formally closed down or dissolved with the appropriate state agency. 
  
  We understand that this situation may be concerning, and we truly want to help you resolve any billing issues you might have, including making adjustments if necessary. We have attempted to contact you by phone, but it seems our calls have gone to voicemail. We also sent a follow-up email but have not yet received a response.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had set up an *** for my new venture over 2 years ago. Through out the months I started to see fees of $99 on monthly basis. When called the merchant, they said that you had signed up and elected **** to be the agent for the *** created. I told them that I must have selected that feature by accident, since I already have a CPA and he does my filings for me. This morning when I had called Swyft to cancel the election of Swyft agent appointment, the individual said it will cost me $99 and some additional filing fee to remove them. This is absurd! I have never heard of that before. This company is definately taking consumer's money. I need them to pay me back retroactive. Please help me with this Solution as I cannot talk to them anymore.

  Business Response

  Date: 05/05/2025

  Hello there,
  
  Thank you for your feedback. Upon reviewing your account, I see that you selected our ************************ during the checkout process. You had the option to enter your registered agents information or choose our service, and our records indicate that you opted for our service, which is a recurring subscription charged quarterly at $99 (every 3 months) at that time. This fee is billed three days after your initial purchase to allow for any changes you may want to make before we file your documents with the state.
  
  A Registered Agent is someone who is documented with the state as being liable for accepting and forwarding all official notices from the state on behalf of the business. (The Registered Agent is also the one that will be served should the business run into any legal troubles).
  
  On April 11, 2024, a promotion was applied to your account, changing your subscription to an annual fee of $99 (billed every 12 months). If you wish to designate your CPA as your registered agent, you can contact the Secretary of State to update your registered agent information.
  
  The $99 additional fee mentioned is our service fee if you would like us to assist you with updating your registered agent information with the Secretary of State.
  
  We appreciate the opportunity to resolve your concern. A supervisor will be in touch with you shortly to ensure that all your concerns are fully addressed.
  
  Thank you.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 3/17/2025 Amount Paid: $224 What the Business Committed to Provide:************************** committed to form my nonprofit business, file the appropriate documents with the state of Wyoming, and provide comprehensive supporting documents such as nonprofit bylaws, meeting minutes, banking resolutions, and related paperwork.Nature of the Dispute:Swyft Filings' website does not clearly disclose that they only provide services for 501(c)(3) nonprofit organizations. It is only after placing the order and completing the state filing that it becomes apparent that their services, templates, and documents are exclusively designed for 501(c)(3) nonprofits not for other types of nonprofit organizations such as 501(c)(4). This omission constitutes false and misleading advertising.I hired Swyft Filings to file documents and provide paperwork reflective of a 501(c)(4) nonprofit, not a 501(c)(3). They failed to disclose their limitations prior to accepting payment and initiating the filing, resulting in an organization that does not meet the intended purpose.I requested a refund and was informed that "corporate" would need to contact me by phone, but as of today, no one has reached out and no remedy has been offered.Desired Resolution:I am requesting a full refund of the $224 paid, as the services provided did not match the nature of what was reasonably expected based on their advertising and the business needs I communicated.

  Business Response

  Date: 04/29/2025

  Hello there,

  Thank you for sharing your feedback. Were sorry to hear that your experience did not meet your expectations.

  During the checkout process, there is a section where customers may indicate the purpose for their nonprofit. If not specified, we typically proceed with preparation under 501(c)(3), as it is the most common and widely used classification for tax-exempt organizations. We understand that this distinction may not have been clearly outlined during the process, and we appreciate you bringing this to our attention.

  Additionally, the business templates we provide, such as the corporate bylaws are designed with standard 501(c)(3) provisions, since this is the tax-exempt status we most commonly assist with. However, these templates are based on general provisions only and can be modified according to your preferred structure, purpose, and tax-exemption classification.

  A supervisor will be reaching out to you shortly to review your request and work toward a resolution that is fair and satisfactory for both sides.

  We appreciate the opportunity to assist you further and look forward to making things right.

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the company has contacted me to assist with a resolution. It is understood that the company will stop marketing *** filing services to me for $99 and will refile my non-profit status with the appropriate designation with the state. They further understood that they need to clarify "organizational purpose" to be a selection of a specific c(3) or c(4) or other designation as it is currently confusing as to what they are seeking in that question.  Lastly, the stated that they would not be providing template business documents suitable for a c(4) designation and would review the erroneous c(3) business templates; specifically in regards to stating that a non-profit issues stock in their company set-up (which non-profits do not issue stock).  

  Thank you.

  
  
  
   

  
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swyft filing has an option on their web site when you log in. The option is to end any active subscriptions you have with them. When you select the option to end the subscription, you are prompted that your request to end The subscription has been submitted. This is a scam that they are running. and pulling in millions from. You see, that's all the button does. nobody contacts you. Nobody ends your subscription. They just keep pulling money from your account until you call to complain. I am currently trying to get a refund and end my subscription. They want me to pay more money to file an amendment. What is a whole process and then they can end my subscription. They don't even want to talk about a refund. I don't know how many people they are getting with this but I can only imagine. they have stolen 149 from me so far and they say they are unable to remove my payment method and there is no option on the website to remove my payment method. please help.

  Business Response

  Date: 04/07/2025

  Hello there,
  
  Thank you for sharing your feedback. We sincerely apologize for any frustration caused by our cancellation process.
  
  We received your cancellation request on 03/31/2025, and we regret the delayed response due to the high volume of emails were currently handling. After receiving your request, one of our representatives should have reached out to you within **************************************************************************************************** an authorized individual.
  
  One of the subscriptions you requested to cancel is your registered agent service, which is provided by our partner company, *******************. Please note that a registered agent is a state requirement, responsible for receiving and forwarding state notices and service of process on behalf of your business. Failing to maintain a registered agent might result in your business falling out of good standing with the Secretary of State. This is why we have informed you to update your registered agent information through filing an amendment to avoid any disruption in receiving important notices. You dont need to pay us to file for this amendment, as it is a filing made directly with the Secretary of State.
  
  I can confirm that one of our representative has already addressed your request over the phone and has processed the refund of $149 for the registered agent service, and ******************* is now in the process of stepping down as the registered agent for your business. 
  
  A supervisor will be reaching out shortly to ensure all of your concerns are addressed.
  
  Thank you for your patience, and we look forward to speaking with you soon. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company contracted with Swyft to process an application to trademark our corporate logo in April of 2024. The company has been non-cooperative in the process - I have asked multiple times for assistance & have received none - only form emails. And also getting the runaround when I call the number posted on their website - it's always "you have to call another number" which ends up going straight to voicemail.We would simply like to get the trademark done as contracted for - with Swyft assuming the work related to this process. That will not get done without some wrist-slapping.

  Business Response

  Date: 03/27/2025

  Thank you for sharing your feedback.

  We sincerely apologize for the frustration you've experienced with the process. We understand the importance of resolving your trademark application promptly and efficiently. Your concerns have been escalated to our ********************* and a supervisor will reach out to you within the next 24 business hours to address the issues you've raised.

  We are committed to resolving this matter and ensuring the work is completed as agreed upon. We appreciate your patience and look forward to working towards a resolution.