Reviews

Review Details

• Review fromGordon G

  Date: 12/05/2024

  1 star
  Paid in for three years for it to mature so i could get my full benefits. Signed up for the debit card for medical only costs. Soon that changed to a different system where you to mail in the in the paid invoices of service to get reimbursement for services that i pad out of pocket for. and now it changed again to where you will only get a 50% of out of pocket costs.. this is the biggest rip off of a company. i have been totally been had..

• Review fromElsa T

  Date: 11/15/2024

  1 star
  I am a licensed insurance agent & my IMO offers HMA. I joined HMA to have my medical expenditures paid. I was provided with a visa card for usage but was later told that if I swiped my card for service every time, I saw a doctor, got a prescription etc. It would not be beneficial; I should instead put a certain sum in monthly for 3 years and the company would match it. Mine was $5000. I struggled over the years to pay my out-of-pocket costs & late last year, I struggled with paying my premiums. The Co. bombarded me with telephone calls and VM about losing my benefits. It is now 3 years, and they have changed the visa card, I was not aware 09/24/24, I have insurance for vision but I had an out of pocket cost for my glasses etc, I tried to use my visa card but it didn't work, I called HMA & was on hold for 40 mins, I was asked to submit claim through link. It was very embarrassing. I paid the doctor for the visit & ask them to hold the glasses while I sorted bill submission. To add insult to injury I was told if I paid the doctor, I would ONLY be reimbursed half of what I paid. Eventually, my doctor's office and I figured out how to submit the claim, meanwhile, I was without glasses, after about 28 days, the claim was denied. I texted Elliot (the son of the CEO & Director of Marketing) and complained & he asked an associate to contact me, but she was extremely rude & hung up the phone. Several back and forth with HMA and Holly still no resolution. I also submitted a claim for a medically supervised weight loss program, The claim was denied initially because it was a Physician Asst. who signed off, I provided the Medical Director Name and NPI , yesterday, claim denied also claim for prescribed meds from Walgreens denied. Unbelievable so far all my claims DENIED. I am going to reach out to my CEO of my IMO to see if he's aware of HMA;s behavior and ask him to read BBB's reports & ask to remove them as one of our partners & I AM DOWN WITH CLASS ACTION SUIT AGAINST HMA.

• Review fromLena D

  Date: 10/27/2024

  1 star
  I agree with everything that everybody below has stated.This company is a scam. I paid into this program for 3 years. Met my deductible, or whatever you want to refer to it. As and have not had the need to use it until now. Now I'm finding out that if I don't put a doctor bill in for reimbursement before the 31st of October 2024I would only be reimbursed. Half the amount I asked if I could cancel this and just get my money back and I was told no I lose the whole thing. What happened to the money I put in? Where is that? What have they done with it? None of my doctors will accept this as an insurance of any sorts or as a third payment, if it's not considered an Insurance policy. But nobody wants it and your punishment is you don't get your money and they won't reimburse you because the doctor you're choosing is considered out-of-network even though they're not an insurance company, it's still considered out-of-network. My sister has been going through hell and high water. With this company, the They can't seem to get her a card. They won't get back to her. As far as the hearing AIDS, the place she went to actually contacted and registered with them. And my sister still hasn't been able to get hearing AIDS, because they still haven't contacted back the doctor that supposed to of joined this hma. C***, so no matter what you do with this company, it doesn't work. I am so sorry I ever joined it. And I would definitely definitely be in for a class action suit against these people. It's a sin

• Review fromNancy H

  Date: 10/22/2024

  1 star
  This company has totally misrepresented themselves and have changed ways of submitting claims many times. The agent never clearly stated that it is a use it or lose it program. Totally unlike a HSA. I was within tears when I have learned that my almost $6,000 of contributions for both my pet program and medical is lost if I cancel. But yet I can’t get reimbursed either.

• Review fromKatie C

  Date: 10/22/2024

  1 star
  Scam. I was told I could pay for nursing homes etc. They also never mentioned you can actually never have the money or money back. You have to pay them forever.

• Review fromjennifer j

  Date: 10/11/2024

  1 star
  I have been hung up on twice by Holly, she has harassed my doctors office by flooding their office with calls She is claiming that "blank" paperwork was submitted and I asked her to stop calling them. She told me it was requested and when I asked her who requested that, she hung up on me. I have paid into this service and will now lose all my money. They used to have a card to use, now it's only bills that are after October 1, 2024 I can get reimbursed for. This is a SCAM and I thought I was smarter than this. Jokes on me. DO NOT PARTICIPATE. Read all these reviews. If they even pay your doctor, its very hard to get them to do what they say.

• Review fromDebbie E

  Date: 10/06/2024

  1 star
  Has there been any movement toward whether a class action suit is applicable here? I concur with every single comment here, even the note about Holly - although she hasn't yet followed through to help! But I feel sorry for her. Worse thing is not only am I a disappointed member but I'm also a health insurance agent (FORMERLY) selling this crap. I want retribution for my clients more than anything. Any info of legal action against HMAS will be welcome news!

• Review fromLina W

  Date: 10/02/2024

  1 star
  All the complaints in here are legit. I just let go my membership since 2020 and very rarely to use it . $40.00/month FOR 4 YEARS, it just for them to do nothing to my benefit.
  This company scammed you big, they are not insurance but you can't get your money back.
  
  DON'T EVER THINK TO JOIN!!!

• Review fromMichael M

  Date: 09/28/2024

  1 star
  This company is a scam! DO NOT SIGN UP OR USE THEM! They are a bait and switch scam. When I first signed up they allowed you to use a debit card for any medical expenses. Then they switched their terms and conditions that they need to be contacted and reimbursed directly from the doctor's office or hospital which none of my hospitals or doctors have any interest in dealing with them as they are not an insurance company. You can't cancel because then you forfeit all the money you've invested for the time since you signed up which is $5,000 in my case. There is nobody to talk to over there and if you do get a hold of somebody they just give you the runaround such as Elliot that says he's going to have his team looking to it. There needs to be a class action lawsuit and have this Ponzi scheme shut down. I also received an email now that they are again changing their terms and conditions as of October 1st 2024 which means that you will have to accept their new rules otherwise you forfeit all the money you've been investing for years with no option to cancel and get a refund. I WILL REPEAT THIS AGAIN CUSTOMER BEWARE DO NOT SIGN UP OR DO BUSINESS WITH THIS COMPANY!

• Review fromender b.

  Date: 09/23/2024

  1 star
  They stole my 500 usd . Nobody answers the calls , nobody responses to the emails