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Business Profile

DNA Testing

Family Tree DNA
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • John R.

    Date: 05/15/2024

    I concur with the reviews who believe the operation is a scam on the growing interest in DNA tests. A cumbersome service process, poor or less than knowledgeable IT. Things don't upload or downloaded video doesn't play. Direct e-mails to the CEO are blocked. Kicking myself for not finding these reviews first; it would have saved $$$$$! There's enough here to suggest to Mr. ********* to issue refunds to all those who have used their customer service system to solve problems.
    This form should be: dates (plural) of experience. I'm up to 3 weeks of trying to solve issues. Many days, many contacts, many hours spent waiting for responses.
    Date of experience: May 03, 2024

  • Larry H

    Date: 04/18/2023

    I just bought over $500 in kits last month that are now on sale for $116 less. I feel like I overpaid and was taken advantage of. I will not be recommending your company to anyone.

    Family Tree DNA

    Date: 04/20/2023

    We apologize for any frustration you experienced upon notification of our DNA Day sale. We understand how you feel having made your purchase several weeks ago when tests were at their regular retail prices. We appreciate your business and value you as a customer, and will respond to the Help Desk ticket you submitted regarding this matter.

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