Complaints

This profile includes complaints for First Investors Servicing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Investors Servicing Corporation

  5757 Woodway Dr Ste 400 Houston, TX 77057-1520

  
• 

  First Investors Servicing Corporation

  675 Bering Dr Ste 700 Houston, TX 77057-2141

  
• 

  First Investors Servicing Corporation

  3065 Akers Mill Rd SE Ste 700 Atlanta, GA 30339

• 

  First Investors Servicing Corporation

  380 Interstate North Pkwy SE Fl 3 Atlanta, GA 30339-2222

• 

  First Investors Servicing Corporation

  380 Interstate North Pkwy SE 3rd Fl Atlanta, GA 30339-2222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24 my vehicle was repossessed without notice. I was late on my payment, however I was working on arrangements to bring the account current. I was not given notice where my vehicle was to receive personal property. Calling the number provided did not send me to the repossession company that had my vehicle. My options to pay the fee and late payments were through untrusted and unfamiliar sources such as MoneyGram and ************* which required me to bring physical cash to a location. I chose to have the money sent from my bank via wire transfer but the entire process of reinstating the vehicle loan felt sketchy. All documentation requested to get my vehicle back and obtain personal belongings was submitted the same day the vehicle was repossessed. It has been 5 days and I still have not received information how to retrieve my vehicle after sending the total amount requested. I am looking for the repossession to not be reported on my credit due to the lender making payments and communication to arrange payments extremely difficult which delayed being able to make payments.

  Business Response

  Date: 07/29/2025

  You were sent a right to cure default notice on March 24, 2025.  It was sent to the address that you have on file, which is the same address that you have provided the BBB with this complaint.  The letter contained the following conspicuous disclosure: "NOTE: The acceptance of these or other late payments does not waive our right to repossess the collateral or take other appropriate action if you fail to make future payments on time. You are required to make all payments on time.  Furthermore, prior to referring the account for repossession, numerous attempts were made to contact you using the same telephone number and e-mail address that you have provided the BBB with this complaint.  These calls and e-mails went unanswered.  The repossession referral occurred on 7/21/2025.   The account was over 80 days delinquent when repossessed.  We do not believe that a reasonable consumer could have believed that the account could become 80 or more days delinquent after receiving a prior right to cure default letter and strict compliance notice, and not be subject to repossession.  You were issued the Notice of Right to Reinstate on 7/25/2025 and we provided you the reinstatement information and location via e-mail yesterday.   We will fulfill our duty to furnish accurate information to the *************************** and do not believe any unlawful act occurred by First investors in this matter.  Especially considering that none of Pennsylvania's laws or regulations applicable to unsecured and personal property secured lending provide a debtor with a pre-repossession right to cure, but we provided you one per our policies.  

  Customer Answer

  Date: 08/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car on loan **************** for the amount 15.681.42 on a 30 month term. Today this date the car has been repossessed in the last 2 weeks for auction. I paid EST 22.551.04 as I made 64 full payments I still have a balance of owing ******* and a last due of $1394.00. I have offered to settle the amount during tax season they refused I have paid doubled the contract, which mean it could have not been accurate even with late or missed payments the contract time has over doubled. My credit is about to get hit hard as the car a 2013 ******* ****** with over ****** miles is being auction. I feel I was either misled, misinformed or even deceived by this company.

  Business Response

  Date: 07/09/2025

  We do not make goodwill modifications to accurate credit reporting.  This is because of fair lending/servicing concerns because we should treat similarly situated customers the same way. It also ***** the integrity of the credit reporting system.   That being said, you have a right to dispute any information that we are furnishing to any ************************* that you believe to be inaccurate.  We invite you, as we do all current and former customers, to notify us of any dispute.  If you ever believe that anything information we are furnishing is inaccurate, please notify us at *****************************.  Please include the specific information being disputed, and include any information that you have to support the dispute.  We will gladly investigate any dispute.

   

  Balances amortize more slowly when almost all payments are made late.   Accounts amortize per the original schedule when payments are timely made as agreed.  This is why we disclose this fact to our customers and provide the following information: How does the timing of my payments affect my account?
  
  The timing of your payments will vary the finance charges you owe.  Since finance charges will accrue daily for simple interest contracts, the actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make every payment on the due date, you will pay off the contract in the time frame and amount described in your contract. If you make your payments before the due date, you will pay less in finance charges. The later you make your payments after they are due, you will pay more in finance charges. This illustrates the importance of making payments on time.
  
  For example, continuing with our last example, if we receive and apply your payment 31 days from the date we received your last payment, your finance charges for that period would be $148.74 ($4.7981 x 31) and your payment would be distributed as follows:
  
  Finance Charges/Interest:            $148.74
  Principal:                                             $266.43
  Total:                                                     $415.17
  
  However, if we receive and apply your payment 45 days from the date we received your last payment, your finance charges for that period would be $215.91 ($4.7981 x 45) and your payment would be distributed as follows:
  
  Finance Charges/Interest:            $215.91
  Principal:                                              $199.26
  Total:                                                     $415.17
  
  This demonstrates the impact late payments will have on your unpaid principal balance and the interest you will pay.
  What else other than late payments will impact my payment?
  
  Depending on your contract,you may be subject to a late fee if the monthly payment is not made within the grace ************* Depending on your contract, you may be subject to an NSF fee for payments made with insufficient funds.  If permitted by the contract and state law, part of your payment may be applied to these fees prior to principal.  Payment extension(s) will result in a longer repayment period than originally scheduled.  A payment extension(s) will result in more finance charges/interest accruing on your account and a higher principal balance than if payments were made as originally scheduled in your contract.  Interest will continue to accrue during the extension period and your payment following the extension period will be disproportionately allocated to the unpaid interest.  Similarly, a due date change may result in more finance charges/interest.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my car early and this company requested that my ************* be cancelled. A check was sent to them and they never forwarded the money to me.

  Business Response

  Date: 07/08/2025

  Our service provider received the rebate 6/23/2025 and we advanced the rebate to you 7/2/2025 via U.S. Mail.

  Customer Answer

  Date: 07/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my car loan a week ago, the money left my bank account the same day and it still has not posted to my account AND now Im showing as being past due!!!!

  Business Response

  Date: 06/25/2025

  Thank you for notifying us of your concern.  The wire was received, and it has been applied to the account effective as of the date received.   We apologize for the delay in receiving and processing a wire transfer.   You mentioned that you were concerned about the account being late.  The account was not reported as late to any credit bureau (it was not 30+ days delinquent ever, most certainly not the effective date) and there were no late fees assessed.  We again apologize for the delay and are reviewing the process and the communications for this wire transfer.  Feel free to reach out to ******************** with any questions or concerns.  

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Investors telling me I have to wait 10 days to request my title release letter, then wait for request to be approved & letter to be physically mailed to me, wich could take another 7 to 10 days. Under NYS NYVTL Section 2121. It states immediate release of lien to the lien holder, within 3 business days of the cleared payment. My loan is showing paid in full account closed. Why is this not being followed? They are refusing to send me the letter before the 10 days?

  Business Response

  Date: 06/18/2025

  The law that you cite does not apply based on the facts.  The law requires the following: "The lien holder must release the lien in a manner prescribed by the Commissioner of Motor Vehicles and mail or deliver the release to the owner. The only time requirement is that the release must be filed and mailed to the owner immediately upon clearance of payment of the payoff amount. If the payment is made in cash, certified check, intra-bank fund transfer or an uncertified check/draft by an insurance company authorized to do business in ********, the payment will be deemed to be cleared upon receipt. N.Y. Veh. & Traf. Law 2121."  This payment was made by ACH via telephone and cleared upon receipt.   A payment made cash, certified check, intra-bank fund transfer or an uncertified check/draft by an insurance company authorized to do business in ******** is safe and will not be reversed.   Since made via ***, we have more time until clearance is confirmed.  Based on the method of payment, we are releasing the title at 15 calendar days since it will be released electronically. This means the release will take place on 06/27/2025. Payment was received and posted on 06/12/2025.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2020 Chevrolet Equinox was repossessed on April 15th, 2025. I didnt receive any notice. After my vehicle was taken, I called to see what my options were. I had to speak with Stellantis Financial who owns First Investors and I spoke with ******** who guided me through the process. I had to pay a full amount of $1,254.90 to get my vehicle back. This included the payment for ****** **** and June 2025. I was able to get the money and paid First Investors via *************. I got my vehicle back and was told that I do not need to make a payment until July 2025. As of today, June 4, 2025 I keep on getting calls due to missing my May payment. I spoke to an agent named **** who stated that I had to pay for January, February, and March!! **** had me send the letter that I received and she will forward it to management. According to them, my payment is now late for May even though the letter that I received told me that I had already made the payment for May!!!

  Business Response

  Date: 06/05/2025

  It is categorically untrue that you did not receive notice prior to repossession.  A notice (attached) was sent to the address on file which is the same as provided to the BBB with this complaint.  We also attempted to contact you via telephone using the same number that you have provided to the BBB with this complaint, but you did not answer or respond.  That being said, you are correct in that the reinstatement amount that you paid should have moved the next due date to July 24, 2025.  We have investigated and the results are as follows: "Customer was quoted for reinstatement on 4/15/2025 and on 4/24/2025 a payment of $250 returned which impacted the due date. Customer was quoted correctly, but due to return, the system did not update. This is being updated today."   You should see the due date update over the next day.   I have also placed the account in do not contact status until resolved.   Feel free to reach out to us at ******************** with any questions or additional concerns.   
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my 2020 ****** Altima by trading it in for a new car . I received a paid in full letter from First Investors Corporation that my car was paid off on 02/04/2025. I had to submit the required documents to there rebate department twice as supposedly they didnt receive them the first time for them to process my gap refund & in order for them to mail me a check it is mentally exhausting every time I speak with someone including Management they keep giving me these stupid excuses& the run around about my refund it is unfair thats its almost 4 **************** is being done.I was told by ****** 05/13/2025 the check was mailed on that day . & for sure I will receive my refund check within 57 business days. Pls help me get my refund like yesterday. I need whats mine thats owed to me. Its 05/19/2025 no refund received I was called today twice by them to be lied to once again. I feel harassed that my refund check it is still being received for processing

  Business Response

  Date: 05/20/2025

  We regret that we have not received the customer care that you deserve.  I have followed up with that department and have confirmed that the rebate is being sent to you as follows:  "CHK0000054223 is being mailed out today via Fed-Ex. Tracking Number: 881394282025"   Once again we apologize for the concern that this has caused you and we are addressing the individuals responsible for the oversight.   Please do not hesitate to contact us at ********************************************* if you have any additional questions or concerns.

  Customer Answer

  Date: 05/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called First investors on 10-MAR-2025 an ******** *******. requested the total amount to pay the vehicle off. she gave the amount due as $6,029.07 when i tried to pay the amount in the payment portal, there was a limit of $2500./day. i told her that i could not pay the intire amount. i asked for another pymt method, she then provided me wire transfer in.shown here in email.FIRST INVESTORS WIRE TRANSFER ******** ******* <**********************************************************>Mon, Mar 10, 10:43AM to me Good Day,Please see wire transfer info below.Wire Info:***** Fargo Acct Name: FIFS Exception Routing: ********* Account: ************* Address: ******************************************************* Ref: (Customer *********** #)Payment Amount: (******* then called my bank to get the wire sent, on 13-MAR-2025 i called back, phone number: ************, to confirm that payment was received, at that time the bsiness advised that there was no indication of any payment, in the form of wire transfer, the young lady i talked to confirmed the wire transfer information. the correct Address: ********************************************************i called my bank and made the correction. i followed up again on 21-MAR-2025, and i was told that it can take up to 7 to 10 business days. the address correction was confirmed by the young man. He advised me to allow a week, then call back on 31-MAR-2025. I called back to day, and the call kept getting disconnected. when i finally got a young Lady on the phone, she advised that my payment was 22 days late, and when i tried to explain that i had submitted the payoff amount of $6029.07 on 10-MAR-2025, she put the call on hold and never came back to the phone. I Have attached all emails in regards to me paying off my vehicle.

  Business Response

  Date: 04/04/2025

  I have just been informed of the following: "The payment has been located and posted to the account. I will monitor the account for Monday to ensure the payoff was applied and posts correctly."

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* ***** and ***** ******** purchased a Compass in 2022. The unit was stolen in July 2024. We've submitted all requested documents including police report. Our insurance company sent approximately $18, 000. This left a balance of about $11, 000, which has been paid by Allied for gap insurance. My credit report shows the account is still open and active, which prevented me from getting another automobile. It's been confirmed that allied has paid their portion to close out the loan. It's been almost a year. Please help. Also, I was employed by then and still was unable to speak to anyone to help me. You can never get through to anyone in Insurance.

  Business Response

  Date: 03/24/2025

  Thank you for notifying us of your concern.   We have confirmed that the *** provider sent the *** proceeds to the wrong address. We have requested for them to place a stop payment and reissue the *** proceeds to us at the appropriate address. Attached is the *** breakdown provided by the *** administrator.  This amount will be added to the account and will reduce the balance in the amount stated. We apologize for the delay and the frustration that it has caused you. If you have additional questions or concerns, do not hesitate to reach out to *********************

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First investors is not allowing me to pay on my account. This is ridiculous. Because I made 2 payments this month they literally will NOT allow me to pay more. How is it they can hold the title of my truck ****** if I can pay it off is beyond me. This better be fixed and it better be fixed immediately. I'll be filing an *** complaint as well.

  Business Response

  Date: 03/17/2025

  This is untrue and has been explained to you.  We will wait for the ************************ Complaint.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  The trash people refuse to help or fix their issue. Horrible freckles scumbag, Whomever responded to this complaint. 
  Regards,
  
  
   
  

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  They are still refusing payments on the account. I've never missed a payment. I'm trying to pay more than I owe. THEY ARE REFUSING. Whomever addressed this complaint should be fired. I attached a screenshot from their own website showing their refusal to accept payment.  The *** complaint is filed. I'm filing with the AGs office next. 
  
  Regards,
  
  
   
  

  Business Response

  Date: 03/25/2025

  Customers may pay extra.  Any amount more than the accrued interest since the prior payment will be applied to principal allowing you to more quickly reduce the balance.  See the response to CFPB # 250322-19525552 for more detailed information.  

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve  satisfied with this resolution.]
  This is just more words. This is not what they do. Real life is them denying payments. This is a lie. 
  Regards,
  
  
   
  

  Business Response

  Date: 04/02/2025

  We are closing the complaint.