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Business Profile

Clothing

The Men's Wearhouse

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for The Men's Wearhouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Tuxedo from Men's Wearhouse for my daughter's wedding. I was told the alterations would be complete by May 1, 2024. They contacted me the evening of April 26th and said it was ready for pickup. I went Saturday April 27th morning to pick it up, but there were issues I identified with the alterations. The stitching was horrible and there was what looked like a snag. They agreed and said they would redo the Tux. They called me back Sunday April 28th for me to pick it up. I informed them I was still not happy with the stitching. They assured me the stitching and what appeared to be a snag would go away when I had it dry cleaned and pressed. I took it straight to the cleaner and back to the ** to show them it did not correct the issues. Now ** said it was because they don't cut the material that is why the stitching looks like that. Then said I snagged the back when I hung it up. The Tuxedo stayed in the bag they packed for me. I never touched it and I had already complained about the snag when I refused to pick it up on the first day before they assured me it just needed to be cleaned and pressed. The manager **** stated he could provide me a refund minus the alterations ($150) (which I have the issues with) or I have to keep it as is. No other options were offered knowing I have to walk my daughter down the aisle in 3 days. I have to wear a subpar Tuxedo and the snag means that soon the Tux I have never worn will have a hole in it. The customer service at ********************** at ***************************************************** is horrible.

      Business Response

      Date: 05/21/2024

      Issue has been resolved Cx refunded in full on 05/17/2024 under 1224*62*19343. Case 24499121

      Customer Answer

      Date: 05/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:04/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mens Wearhouse not returning and saying I wore something. When policy says can return within 90 days

      Business Response

      Date: 05/10/2024

      This has been resolved to the customers satisfaction. Thanks!

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Perfect Fit ID number is ********* Just before the pandemic I purchased two suits from Mens Wearhouse over $1200 .00 the suits were left in the store until they reopen from the pandemic, for the inconvenience I was given free alternations. I took the suits to Mens Wearhouse located at **************************************** for the alternation. I needed the suits let out for my grandsons graduations so I took the suits to a tailor shop on 4/02/2024. To find out that the suit jackets cant be let out because the way the tailor cut them. I contacted the Mens Wearhouse they stated that I had to repurchase one of the suit jackets for $439.99 with only a $88.00 customer service markdown and the other ones no longer in stock. I've been a loyalty customer since 2018.

      Business Response

      Date: 05/08/2024

      Good morning,

       

      This has been resolved with the customer. Thanks,

       

       

      *** ******

      Director, Digital Communications

      Tailored Customer Solutions

      __________________________________________

       

      TAILORED BRANDS

      __________________________________________

       

      **************************************

      p: ************

      e: *******************************************************************************************************************************************************

      __________________________________________

       

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      I appreciate your prompt attention to this matter. While the process has not yet commenced, I have thoroughly reviewed the response provided by the business in relation to complaint ID ********. I am pleased to inform you that the proposed resolution is satisfactory to me.

      Thank you for your assistance in facilitating a resolution to this issue.

      Best regards,

      **** Fason 

      Customer Answer

      Date: 07/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      On May 11, 2024, I visited the man's warehouse to purchase a custom suit. Despite multiple alteration attempts, the suit remained unsatisfactory. On June 25th I met with the regional manager *** and a dedicated Tailor to address my ongoing issues. After spending four hours in the store, the alterations were still incorrect. Consequently, I sought out the services of my personal tailor for the necessary corrections. During the process, my tailor discovered that the suits collar was not properly sewn
       

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/22/2024 I purchased a suit from Men's Wearhouse for $522.71. I have my receipt and the transaction number is *************. The suit was for a wedding the very next day.

      I only wore the suit for half an hour, and the seam on the side of the pants split. It took no time at all, and these pants were a size too large for me, so it was not caused by movement or stretching. I was sold a faulty product.

      Men's Wearhouse advertises a Free 90 Day Return Policy everywhere that I can find, including printed on my receipt. When I took my suit back to the store where I purchased it, I was told the suit could not be returned because I had worn it. The store offered to repair the pants for me, but this is not satisfying. The pants that I was sold were defective and having the seam repaired will not fix my problem with the suit.

      I am filing a complaint here hoping my appeal will reach someone at Men's Wearhouse who does not work in my local outlet so I can request a refund from them and file a direct complaint with the business about how my transaction has been handled.

      Business Response

      Date: 04/09/2024

      Offered to process return and refund will be processed. 

      Customer Answer

      Date: 04/12/2024

      Better Business Bureau:



      This letter is to inform you that The Men's Wearhouse has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/27/2024 and assigned ID ********. I appreciate the help with this issue.



      Regards,

      Fergus ****

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Formal Complaint: Hidden Restocking Fee Imposed Without Disclosure I am writing to file a formal complaint against Mens Warehouse]regarding a deceptive practice I encountered during a recent transaction. After purchasing $1,500 of merchandise at the store, the manager ******* attempted to charge me a restocking fee upon attempting to return some of the items purchased in store a week ago. They have a 90 day return policy. This fee was not disclosed at the time of purchase, constituting a violation of fair business practices nor stated on the receipt. Despite my attempts to resolve the issue directly with store they have failed to provide a satisfactory explanation or remedy. This disregard for transparency and consumer rights is deeply concerning and indicative of a systemic problem within the establishment.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that Mens Warrhouse upholds ethical business standards and respects the rights of its customers.

      Business Response

      Date: 03/28/2024

      Provided correct information regarding return process. Resolved 

    • Initial Complaint

      Date:03/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (*********) for five ****** ****** Modern Fit Turtleneck Merino Wool Sweaters (Black, Navy, Grey, Purple, Ivory) on February 24, 2024. I selected the standard 7-10 delivery. I got a shipping notice for the Ivory sweater the same day. I immediately wondered why only one sweater shipped. I received the purple sweater via ***** on 2/27/24, the Ivory sweater via ***** on 3/1/24. I received a shipping delay notice for the Black, Navy, and Grey Notice on 2/29/24. I called MW customer service who advised me that the remaining sweaters were shipped via *****, using some extension delivery service named ********** and that delivery could be an additional 7-10 days in addition to the standard delivery time that I agreed to when I placed my order. Supervisor **** (NS299) who reiterated what I was told by the customer service representative. Its disturbing, a breach of trust, contract and a textbook example of poor customer service. If I agreed to a standard 7-10 day shipping , the expectation is that I get what I purchased earlier never later. When I inquired about a delivery date for the remaining items, I was told they could not provide one. The gift was for my soon to be husbands birthday. They ruined it! I was forced to go out and purchase a last minute gift. Do better!

      Business Response

      Date: 03/05/2024

      package was delivered within time frame.

      Customer Answer

      Date: 03/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,


       

    • Initial Complaint

      Date:02/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. On Wednesday January 24th I purchased a suit with pants a tie and a dress shirt, Late at night in ********* Men's wearhouse.. I was in a hurry as you can probably see from the time of purchase that day it was late and the store was about to close. 2. I wore it the next day and the pants were defective so they ripped. I wasn't able to continue wearing the product for the rest of the day. 3. I returned home and finally had time to return the defective product to the men's wearhouse in ****, ***4. I was greeted by wonderful ladies at the register who were nice and wanted to help me, when she saw the rip on the pants she said these are damaged I can't return them.I said yes they are defective because from the moment I put them on they ripped. she proceeded to get a manager 5. The store manager ****** came and said in a really rude manner and high voice like he was yelling. " IM NOT RETURNING THESE". without even asking what happened or what went wrong. No sense of customer service whatsoever. I tried to explain but he did not want to hear it. and told me to call corporate office. 6. This really got me upset frustrated and angry because all I wanted was just to return a product that was defective. I have been a loyal customer for a very long time. I just wanted my money back..7. Conclusion: I bought 4 items and all 4 were returned to the store. I only got credit for the Suit and Shirt. I want my credit for the TIE and PANTS that the store currently has possession of. I also would like an apology from ****** the store manager for mistreating me with his unprofessional behavior.

      Business Response

      Date: 02/12/2024

      full refund has been provided.

      Customer Answer

      Date: 02/15/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchase of clothing online. submitted a return. sent items back, never got the money. I have been calling them for 8 months and now they are telling me they can't help me

    • Initial Complaint

      Date:01/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details:Date of transaction: 01/09/2024 Amount of money paid for items requesting refund: ****** Business claims there is a 90 day return policy Dispute: manager claims there is a stain on the pants of the suit while it was only a **** similar to a small streak from chalk, easily wiped off Resolution: The business has only offered to provide $100 of points Order number/Transaction number: 3537*60*13595

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased clothes for our son on 01/01/24. Cashier told us they have great return policy within 90 days and said they can provide cash refund if we paid in cash without a problem. Clothes dont fit properly so returned to store in 01/10/2024 for refund. Told us a check will be mailed to our address in 10 days because they dont carry that much cash in store. I told her I paid you in cash and its not hundreds of dollars so I expect cash refund because you all got our money without having to wait. She said we cannot provide cash refund because system wont allow it. She went ahead and processed the refund procedures for a check to be mailed and my wife called corporate office and they told her that the check will take over 20 days to be received in mail not 10 like store said.if store accepts cash payment, as all merchants should if they are in retail sales, they should be able to provide refund immediately in cash for small amounts. They need a safe with small amount of cash on hand. Now we must wait over 20 days for a check. This shouldnt be allowed. Some people still use cash to purchase items and a retailer should provide cash refunds. We were also given incorrect information by two workers. I want a faster refund. Maybe put funds on a plastic card with funds immediately available or store should be required to have some small amount of cash funds on premesis or be required to be able to get it at a moments notice from the bank? These are truly logical solutions and I hope that something can be done to change this. I also want our refund sooner than 20 plus days or longer. What if it gets lost in mail? Very silly and inappropriate solution to a paying customers problem.

      Business Response

      Date: 01/30/2024

      We have communicated the resolution to the customer. Thank you,


      *** ******

      Director, Digital Communications
      Tailored Customer Solutions

    The Men's Wearhouse is NOT a BBB Accredited Business.

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