39 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Robert F
5 stars01/24/2024
Have been using this service, for years and have NEVER had an issue with them. Sometimes the particular towing service has had issues but NOT Best Roadside Service!
Best Roadside Service, LLC Response
01/29/2024
Thank you for the review! We have access to over 45000 providers and we are always updating our provider list as well as removing providers that dont get a good feedback score on our phone surveys we conduct on each and every service incident. We want our service providers to always be professional, courteous and on time!Review from PATRICK S
5 stars12/01/2023
"We've been a client of Best Roadside for over three years. Initially, we experienced poor customer service with them. However, since 2023, they have significantly improved the quality of their customer service. We're now genuinely satisfied and look forward to remaining customers for years to come."Best Roadside Service, LLC Response
12/04/2023
Thank you for sharing your review Patrick. Best Roadside Service values our commercial and fleet customers and is always striving for better ways to serve you. We have decreased our national ETA to 51 minutes and our time to answer our phones is now around 20 seconds!Review from LEN F
5 stars08/04/2023
I've been a member for many years because of the great service and very reasonable pricing.Best Roadside Service, LLC Response
08/04/2023
Thank You Len for the kind review. Our team at Best Roadside Service appreicates when customers notice the hard work we put in every day to protect and serve our valued customers!Review from PHILLIP T
5 stars05/04/2023
This is an excellent service! I have used it a few times with no issues.Best Roadside Service, LLC Response
05/05/2023
Thank you for sharing the positive comments---our team at Best Roadside Service tries hard every day to help every customer that calls in when their vehicle breaks down.Review from Bobby C
5 stars05/01/2023
I have never had to use it in the 3 years I have been a customer, but it’s nice to know they are there when I need them. Price is right for the service they provide. Thanks againBest Roadside Service, LLC Response
05/02/2023
Thanks for sharing. We are always here for you , day or night 365 days a year!Review from Susan P
5 stars02/15/2023
I love this company. They are responsive and follow through to be sure you are satisfied. Service arrives when promised. Very happy with them and the benefits they provide.Best Roadside Service, LLC Response
02/16/2023
Thank You for the kind comments. Best Roadside Service is goal is to exceed the customers expectations when they are in a stressful moment! We know roadside emergencies are not fun and try to get you back on the road as quickly and safely as possible!Review from John L
5 stars01/18/2023
Great Company, fast responses and fair pricing..I have been a customer for over 5 years.Best Roadside Service, LLC Response
01/19/2023
Thank you for the kind words. We appreicate our customers and strive to always be there for you when you need us!Review from Martha B
5 stars01/16/2023
I have been a member for many years. I have used the service on several occasions. Each time, I have been relieved and extremely satisfied with the service. Whether a flat tire or a battery issue, someone is dispatched who assesses the situation and addresses the problem. I have never been discouraged or disappointed with the service. I travel knowing they have my back!!Review from Jeff H
5 stars01/02/2023
We have used Best Roadside for 10 years (since 2013) for my commercial fleet. With almost 100 rental vehicles ranging from sedans to 12 passenger vans, we need a flexible roadside company. Their new call center is great and have been prompt and efficient. When we had issues with prior call centers, and once we escalated the issue, Best Roadside took care of the problems.Best Roadside Service, LLC Response
01/03/2023
Thank you for the comments. Our Commercial and Fleet division, which includes rentals, always is striving to take care of your drivers, renters and employees, no matter what car they are driving.Review from John C
5 stars12/30/2022
We have a Ford Excursion with 437,000+ miles. We said we'd never get rid of it till the wheels fell off. Then one day one of the wheels fell off on the on-ramp of a major highway in our area. The tow driver was helpful and professional. He got my wife, and our beloved Excursion safely to the Ford Dealership where the truck was repaired. We all take our lives in our hands on the roads and highways. Thanks to Best Roadside Assistance we will never drive alone.Best Roadside Service, LLC Response
01/02/2023
Thank You John for the review and your right, your never alone w Best Roadside Service! We can help with any roadside emergency.
Customer Review Rating
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