Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed onto an insurance policy but decided to not use them on the same day cause they did not tell me it was a supplement. I asked for ****** ***** who is my insurance agent to send me information about Manhattan Life but never received it. I tried to cancel on the same day in which they did and I received a cancellation on my email but did not get refunded from my credit card. I have been trying to contact ****** but he has been ignoring my text and phone calls. ******* is his license number and would in respect have him text or call me.

  Business Response

  Date: 07/18/2025

  I signed onto an insurance policy but decided to not use them on the same day because they did not tell me it was a supplement. I asked for ****** ***** who is my insurance agent to send me information about Manhattan Life but never received it. I tried to cancel on the same day in which they did, and I received a cancellation on my email but did not get refunded from my credit card. I have been trying to contact ******, but he has been ignoring my text and phone calls. ******* is his license number and would in respect have him text or call me.

  Business Response

  Date: 07/18/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. This is why our name is on the billing. We are a separate entity from your selling agency and the agent you spoke with is not employed by PHS. Your account has been refunded and cancelled.Confirmations have been sent to the email address on the account. If you would like to contact your agent/agency, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

  Customer Answer

  Date: 07/22/2025

  I just received this but I dont see it in my bank account. Is this really a refund? I have been still waiting for ****** to contact me by text or phone but knowing that I am getting plummeted with insurance phone calls so I dont know if he is trying to call me on another number. But he did give me his own phone number so I am still waiting. Thanks 

  Customer Answer

  Date: 07/23/2025

  I am rejecting this response because:   I just received this but I dont see it in my bank account. Is this really a refund? I have been still waiting for ****** to contact me by text or phone but knowing that I am getting plummeted with insurance phone calls so I dont know if he is trying to call me on another number. But he did give me his own phone number so I am still waiting. Thanks 

   

  Attachments:

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  Customer Answer

  Date: 07/23/2025

  I just want to thank you for all that you have done and want to thank PHS for refunding the money. I just dont know why the Agent didnt just call or left a message about the situation just to be respectful and courteous. I am always afraid that there are scammers out there taking advantage. But again thank you and have a blessed day.

  Business Response

  Date: 07/24/2025

  Yes, the image you uploaded is your refund verification. Banks have different processing times for when refunds will be fully processed and the amount seen reflected in your account balance. ***** ***** is not employed by our company. Please reference the information on that refund email to see the name and contact for the company he works for. Our company is contracted to handle the billing and we do not employ your sales agent. We hope this information helpful. 

  Customer Answer

  Date: 07/27/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2025 I was contacted by PHS for Health Insurance. I told the representative that I was looking for affordable health insurance to start on July 1, 2025, that covered preexisting conditions, preventative care, weight loss management, wegovy,... I went to register the health insurance and before I could register, the first page stated that this is not a healthcare insurance. It also listed a page of exclusions which included preexisting conditions in the first year and preventative care screenings. Therefore, on June 23, 2025, I called *************) to cancel and receive my $419.00 refund; ref #*********. I was told that it would take ***** hours for my monies to be refunded. I called again on Jume 27, 2025, because my credit card still was not showing a refund. The second representative told me that he was going to resend everything to higher management and that he could see that my cancellation and refund were in process and that the process can take 10+ days. I told him that this whole vibe is off and that I feel like I am getting the run around... I called again today. July 8, 2025, the first representative said that I do not qualify for a refund, due to it being past my activation date (July 1, 2025). I told her that I had initiated cancellation of services and requested a complete refund on June 23, 2025.... She transfered me to the representative that I had spoken to on June 27, 2025. He totally reneged on what he had told me before and added the verbiage of (if I qualify, I would be reimbursed in 10+ days). So I asked him why didn't I qualify and he said that he did not know. I asked to speak to a supervisor for an answer. He said that they are going to tell me the same thing that he told me. I told him to be careful about adhering to unmoral protocols because that Karma will come back to him... Then his disposition changed to defending the company and my arrogant. I told him that I was going to report this entire situation to the BBB.

  Business Response

  Date: 07/10/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. This is why our name is on the billing. We are a separate entity from your selling agency and the agent you spoke with is not employed by PHS. Your account has been refunded and cancelled.Confirmations have been sent to the email address on the account. If you would like to contact your agent/agency, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2025, *** contacted me to enroll in insurance. I paid $89 for a ********** Blue Shield policy, at least that is what the agent of record, ****** ****** | Agent License: *******, told us when he took the payment. We called to obtain the policy number and stayed on the phone with at least five different representatives, who continued to transfer the call to each other. When you log on online, the policy information online indicates that it is with Manhattan Life. I contacted them, and they have no policy listed for me. We contacted ********** Blue Shield, and they were unable to find a policy in my name or with my Social Security number. The last representative, ****, stated that she would call back with a policy number, but we have still not received the policy number for the ********** Blue Shield policy. I am requesting a full refund and cancellation of this bogus policy.

  Business Response

  Date: 07/10/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. This is why our name is on the billing. We are a separate entity from your selling agency and the agent you spoke with is not employed by PHS. Your account has been refunded and cancelled.Confirmations have been sent to the email address on the account. If you would like to contact your agent/agency, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an inquiry through the Covered California website and was contacted by a representative shortly thereafter. During our conversation, I explained that I needed health insurance coverage for just one month, specifically to obtain a STAT MRI. The representative informed me that Premier Health, through the First Health Network, was the only option that offered month-to-month coverage, included MRI coverage, and would be effective immediately.Based on this information, I enrolled myself and my family and paid $950 for one month of coverage.However, when the effective date arrived, I began contacting providers listed as accepting First Health. Every provider I spoke to said they were unable to process the insurance. So I ended up paying out of pocket. When I contacted First Health directly, I was told they do not cover pre-existing conditions, which my MRI was considered to be. Separately, when my doctors office contacted Premier Health, they were told my plan had a 30-day waiting period before any services would be covered directly contradicting what I was told at sign-up.This means that, despite paying nearly $1,000 for a single month of insurance, I was unable to receive any medical care. The services I was told would be covered were not, and I feel I was misled by both the representative and the companies involved.I am seeking a full refund of the $950 I paid and would like this matter formally investigated to prevent this from happening to other consumers.

  Business Response

  Date: 07/07/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. This is why our name is on the billing. We are a separate entity from your selling agency and the agent you spoke with is not employed by PHS. Your account was refunded and cancelled July 2nd at the request of your selling agent whom you contacted.Confirmations have been sent to the email address on the account. If you would like to contact your agent/agency, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought i was signing up for health insurance and didnt realize that i was also signing up for this allstate pro,one share catastrophic and choice perks they made it sound like it was all part of the package for my health insurance until i realized this month i got charged for my health insurance Anthem and for this heightened health insurance been trying to cancel and when i called premier they were helpful with giving the phone numbers to call to cancel but HHI never answer they say 8am-6pm ** time which i am in the ** time but no answer at all

  Business Response

  Date: 07/03/2025

  Thank
  you for taking the time to speak with us today. We are sorry for any confusion.
  Premier Health Solutions (PHS) is the third-party administrator for your
  account (TPA). As the TPA, we are contracted to handle the billing and
  remittance of the monthly payments for this account. This is why our name is on
  the billing. We are a separate entity from your selling agency and the agent
  you spoke with is not employed by PHS. Your
  account has been refunded and cancelled. Confirmations have been sent to the
  email address on the account. If you would like to contact your agent/agency,
  please see the information on your refund confirmation email. Please allow time
  for your bank to process and deposit the refund before seeing it reflected in
  your account balance. We again apologize for any difficulty experienced and are
  happy to know that we were able to resolve your complaint. 

  Customer Answer

  Date: 07/04/2025

  I have reviewed the business’ response and accept this
  resolution. 
  

  I wanted to express sincere gratitude for assistance from Autumn  (Premier Member Services) with canceling the membership. A clear explanation of the process and patience in answering questions made a significant difference. The help is truly appreciated.  Thank you!! 
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is so awful. I purchased a health insurance policy for myself and my wife ****** *********. I was promised by this company, not some random agent. This company y, that I would have Aetna health insurance. I did not receive that. First it was Aetna, than a subsidy of Aetna, then manhattan life, after contacting manhattan life, they had nothing on file for me. I have contacted customer service about 10 times, left a ****** review. After my ****** reciew this company told me to reach out to a number and ask for tabina. I did that, waited on hold for 40 minutes and than they hung up on me and did not help me one bit despite me being so patient and cooperative after they have robbed me of ******. I wanted to cancel my policy after countless tries I was able too and I was told I would be refunded, every single customer service *** I have encountered has been unhelpful, uneducated on the product and an absolute nightmare. For the love of all that is holy all I want is my money back. I dont want a dime less or a dime more. This company should be completely out of business and unaccredited it is a scam. They have their ****** business account flooded with fake reviews it is disgusting. Thank you guys at the Better Business Bureau for reading over my complaint.

  Business Response

  Date: 07/03/2025

  We are sorry for any confusion. Premier Health
  Solutions (PHS) is the third-party administrator for your account (TPA). As the
  TPA, we are contracted to handle the billing and remittance of the monthly
  payments for this account. This is why our name is on the billing. We are a
  separate entity from your selling agency and the agent you spoke with is not
  employed by PHS. After reviewing your account, it was noted that you only spoke
  to Tabrina from the Premier Health Solutions Customer Service Team for the first
  time on July 1. All prior interactions were with the agent who sold you the
  product, which would have become effective on July 1st. You requested
  cancellation on June 24th with the agency, who submitted that request to PHS
  and it was processed. As your product had a review period, we were able to
  process a refund on July 1 for your transaction as well. Confirmations have
  been sent to the email address on the account. If you feel you were misled
  during the sales process, please visit https://premierhsllc.com/code-of-ethics/ to provide an account and evidence as to what happened so that we can address
  this incident with that agency. We do not condone misrepresentation. If you
  would like to contact your agent/agency, please see the information on your
  refund confirmation email. Please allow time for your bank to process and
  deposit the refund before seeing it reflected in your account balance. We again
  apologize for any difficulty experienced.

  Customer Answer

  Date: 07/03/2025

  I have reviewed the business’ response and accept this
  resolution.  I also spoke to PHS multiple times I have email receipts and phone call numbers. You provided me also with a phone number from my google review, which i also contacted. Y

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am formally requesting the immediate cancellation of my plan and a full refund of all charges made to my account. I was led to believe I was purchasing a comprehensive health insurance policyincluding medical, dental, vision, and hearing coveragethat would be accepted by providers and verifiable under my social security number. However, I have since discovered:No providers recognize or accept this plan, including urgent care facilities;I was never issued a physical or digital member ID card;There is no insurance coverage on file under my name or SSN;I was misled by an independent agent who claimed this was a legitimate health insurance plan, possibly under BCBS.Given the deceptive and unclear nature of this plan, I am requesting a full refund for all months billed, and written confirmation of cancellation.

  Business Response

  Date: 07/03/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. This is why our name is on the billing. We are a separate entity from your selling agency and the agent you spoke with is not employed by PHS. The agent did note on the account that you do in fact also have a LA Blue connect plan. We do not bill for that,and you will need to contact them or your agent directly for more information.We have a representative that has left you voice messages to try and assist you with that information.
  
  Your account with us has been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent/agency, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is total fraud. I was sold over the phone Aetna HMO. What I received had nothing to do with *****. In fact, it turns out Aetna isn't even available in **. I have requested refund within hours of enrollment. I am waiting for their reply.

  Business Response

  Date: 06/27/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. This is why our name is on the billing. We are a separate entity from your selling agency and the agent you spoke with is not employed by PHS. Your account has been refunded and cancelled.Confirmations have been sent to the email address on the account. If you would like to contact your agent/agency, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for *************** sheild without knowing i was eligible for free coverage already. I called a number i got off of heathcare marketplace and got redirected several times and ended up signing up through a third party premier healthcare and they posed as insurance when they are not. I was scammed out of ***** dollars and i need help.

  Business Response

  Date: 06/26/2025

  We are sorry for any confusion. Premier Health
  Solutions (PHS) is the third-party administrator for your account (TPA). As the
  TPA, we are contracted to handle the billing and remittance of the monthly
  payments for this account. This is why our name is on the billing. We are a
  separate entity from your selling agency and the agent you spoke with is not
  employed by PHS. Your account has been refunded and cancelled.
  Confirmations have been sent to the email address on the account. If you would
  like to contact your agent/agency, please see the information on your refund
  confirmation email. Please allow time for your bank to process and deposit the
  refund before seeing it reflected in your account balance. We again apologize
  for any difficulty experienced.

  Customer Answer

  Date: 06/30/2025

  I have received 7 of my refunded payments, but I'm still missing 3 payments. It's a total of 347.65 altogether. I just like to know if I will be receiving the rest of my refund? 

  Customer Answer

  Date: 07/01/2025

  I am rejecting this response because:   I have received 7 of my refunded payments, but I'm still missing 3 payments. It's a total of 347.65 altogether. I just like to know if I will be receiving the rest of my refund? 

  Business Response

  Date: 07/01/2025

  Unfortunately, banks can take a while to process refunds. Especially when there are a lot of them, as in this situation. Checking in with our finance team, they say everything should be cleared by Friday or Monday at the latest. Attached is all of your account's transaction data. Everything that was charged, refunded, declined, all of it. Take a look at that document and line it up with the refunds you see come in. If these haven't all cleared by Monday we can get on a call with you and the bank and trace them but it typically won't come to that. 

  Customer Answer

  Date: 07/03/2025

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a health insurance plan through Premier Health Solutions, but decided to cancel before the coverage became effective. When I called to cancel, I was told I had already paid for the month and was pressured for over 45 minutes by an agent to keep the plan, despite clearly stating I wanted to cancel. I was then referred to a third-party agent instead of being helped directly.I did not use the insurance and the policy was not active. I believe I am entitled to a full refund and a straightforward cancellation. I feel misled and taken advantage of, and I am seeking resolution through the BBB.

  Business Response

  Date: 06/25/2025

  We are sorry for any confusion. Premier Health
  Solutions (PHS) is the third-party administrator for your account (TPA). As the
  TPA, we are contracted to handle the billing and remittance of the monthly
  payments for this account. This is why our name is on the billing. We are a
  separate entity from your selling agency and the agent you spoke with is not
  employed by PHS. Your account has been refunded and cancelled.
  Confirmations have been sent to the email address on the account. If you would
  like to contact your agent/agency, please see the information on your refund
  confirmation email. Please allow time for your bank to process and deposit the
  refund before seeing it reflected in your account balance. We again apologize
  for any difficulty experienced.